Network Business Analyst Digital Technology SolutionsNetwork Business AnalystLansing, MIContractorFull timeConsult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Complete Description: • Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
Board Certified Assistant Behavior Analyst (BCaBA) Hope Network Behavioral HealthBoard Certified Assistant Behavior Analyst (BCaBA)Saint Johns, MIHope Network’s Center for Autism is expanding our East Lansing team and seeking a Board-Certified Assistant Behavior Analyst (BCaBA) with strong clinical expertise, exceptional professionalism, and a commitment to improving outcomes for children with autism spectrum disorder (ASD). Collaborating with the Associate Clinical Director and Scheduler to maintain staffing plans and ensure quality service delivery.
Behavior Analyst Hope Network Behavioral HealthBehavior AnalystParma, MIDeveloping and retaining staff through performance reviews, discipline, development activities and formal and informal training in accordance with Hope Network’s Employee Handbook and BACB guidelines. The Behavior Analyst develops comprehensive and focused treatment plans for children based on medical necessity for the remediation of the deficits of the child’s autism diagnosis.
ABA Behavior Analyst Hope Network Behavioral HealthABA Behavior AnalystMaple Rapids, MIDeveloping and retaining staff through performance reviews, discipline, development activities and formal and informal training in accordance with Hope Network’s Employee Handbook and BACB guidelines. The Behavior Analyst develops comprehensive and focused treatment plans for children based on medical necessity for the remediation of the deficits of the child’s autism diagnosis.
Sr. Network Analyst Systems Technology Group (STG)Sr. Network AnalystLansing, MINetwork Engineer will also need to work with various vendors and Local Government representatives to produce Service Level Agreements (SLA), support process documentation that meet State of Michigan service restore requirements for agency clients that would be effected by the change in service, and interface with Vendor and Local Government technical resources to ensure capabilities, and buy-in on proposed changes. He/She will be responsible for the timely delivery of all project deliverables such as: To evaluate the current configuration and deployment of the State of Michigan’s Wide Area Network seeking opportunities for consolidation into existing or planned county, local government, or consortium networks to realize cost savings while maintaining current security levels.
Junior Server/Network Analyst Wayne Regional Educational Service AgencyJunior Server/Network AnalystWayne, MIid='p32432_1166'>Junior Server/Network Analyst JobID: 32432. District: Wayne County RESA Additional Information: Show/Hide.
Lead Network Design Analyst Penske CorporationLead Network Design AnalystDearborn, MIWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.
Healthcare Provider Network Senior Business Analyst (Hybrid - Troy, MI) - Health Alliance Plan Henry Ford HospitalHealthcare Provider Network Senior Business Analyst (Hybrid - Troy, MI) - Health Alliance PlanTroy, MIThe ideal candidate will have significant experience using analytical skills to seek out, research and evaluate a variety of options to provide high quality, efficient business processes and solutions that promote efficiency and aligns with the customer journey. Preferred experience includes strong knowledge of state-of-the-art approaches in design, build, test, problem solving, and ability to articulate examples of workflows and processes associated with that experience.
Sr. IT Analyst - Network Routing Expert ZFSr. IT Analyst - Network Routing ExpertNorthville, MIServe as a technical escalation point for third-level support for services provided by the global Network team including the final escalation point within ZF for the regional Data Center LAN and routing through the global High Performance Network Backbone. Job Duties: Evaluate, propose, architect, and implement solutions in the area of globally interconnected Data Center Networks in addition to providing day-to-day technical expert guidance regarding existing solutions and critical escalations.
Senior Network & Systems Administrator HRU-TechSenior Network & Systems AdministratorWarren, MichiganUnderstanding and proficiency with SAN (Storage Area Network) and NAS (Network Attached Storage), Local Area Network (LAN) and Wide Area Network (WAN) concepts and configurations such as routing, cabling, VPN (Virtual Private Network), and ISPs (Internet Service Providers) options and capabilities. Education and Experience (Preferred): • Progressive IT experience with 7 years of experience planning, installing, supporting, securing, and maintaining networks, servers, and cloud environments.
Healthcare Contract Financial Modeling Consultant - Mosaic Clinically Integrated Network Henry Ford HospitalHealthcare Contract Financial Modeling Consultant - Mosaic Clinically Integrated NetworkDetroit, MIGENERAL SUMMARY: Assisting the Manager of Contract Modeling with onboarding new employees and coaching and mentoring analysts with contract variances, simulations or contract build issues. Based on the needs of the Department this role will be supporting, this opportunity a best fit for someone with the following: Advanced critical thinking and reasoning skills.
Systems Analyst Washtenaw County Road CommissionSystems AnalystAnn Arbor, MISystems Analyst I requires at least one year of IT desktop support experience; Systems Analyst II requires three to five years of progressively responsible systems or network experience; Systems Analyst III requires five or more years of concentrated systems or network experience. As a Systems Analyst you would provide technical support performing a variety of tasks related to the Washtenaw County Road Commissions hardware, software, network, and other technological systems.
Healthcare Contract Financial Modeling Consultant (Hybrid - Detroit) - Mosaic Clinically Integrated Network Henry Ford HospitalHealthcare Contract Financial Modeling Consultant (Hybrid - Detroit) - Mosaic Clinically Integrated NetworkDetroit, MIGENERAL SUMMARY: Assisting the Manager of Contract Modeling with onboarding new employees and coaching and mentoring analysts with contract variances, simulations or contract build issues. Based on the needs of the Department this role will be supporting, this opportunity a best fit for someone with the following: Advanced critical thinking and reasoning skills.
Business Systems Analyst - Finance - Corporate App Tech Support WesBanco IncBusiness Systems Analyst - Finance - Corporate App Tech SupportMI$100,000–$110,000 / yearWesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
Cyber Security Incident Analyst Henry Ford HospitalCyber Security Incident AnalystDetroit, MIThe successful candidate will be responsible for managing and responding to security incidents, performing in-depth analysis, and coordinating with other teams to mitigate threats. EDUCATION/EXPERIENCE REQUIRED: Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field, or equivalent work experience.
NewProgrammer Analyst 6 - Dynamics 365 Systems Architect V2Soft, IncProgrammer Analyst 6 - Dynamics 365 Systems ArchitectLansing, MichiganFull timeAzure DevOps 5+ yearsDatabase Architecture Experience- 3+ yearsInfrastructure/Network and Application Support - 5+ yearsDesign and document technical architecture solutions that span multiple platforms and include integration and authentication across systems. CICD/Release Management - Define, communicate, and manage technical change management (e.g., release) processes for all Dynamics 365 related technology effortsIdentification of risks and issues from a technical perspective.
NewFinancial Systems Analyst Koch IncFinancial Systems AnalystAuburn Hills, MIFinancial Systems Analyst - United States - 185385 - Koch. Koch Disruptive Technologies.
IT Security Analyst 9-12 State of MichiganIT Security Analyst 9-12Lansing, MIRemote$23.75–$48.09 / hourGreat Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Possession of an associates degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
Business Systems Analyst Koch IncBusiness Systems AnalystAuburn Hills, MIBusiness Systems Analyst - United States - 189446 - Koch. Koch Disruptive Technologies.
Project Management Analyst Lead ZobilityProject Management Analyst LeadAllen Park, MIInterface daily maintain a collaborative relationship with the core electrical functional engineering teams, attribute teams, suppliers, manufacturing, and management to ensure parts comply with required specifications and critical decisions are made efficiently. Lead and facilitate D&R interface meetings to support closure of open issues for DVPs, CRs, FEDEBOM, FMA, Part Shortages, Red Border and Open-To-Go, Part Sign-Off at production builds and CDP/CDRs.
Sr. Health Care Analyst IconmaSr. Health Care AnalystDetroit, MI$42.55–$45.71 / hourPossesses and maintains an extensive comprehensive knowledge of client business, products, programs (including provider data, networks, etc.), corporate organizational structure (including functional responsibilities), and basic research principles and methodologies. Seven years’ experience in a related field, typically in two subject areas (e.g., financial analysis, data analytics, health care economics, statistical modeling, business decisions or business management).
Cyber Security Architecture Analyst KYYBA, IncCyber Security Architecture AnalystDetroit, MIFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere.
Sr. Health Care Analyst ICONMA, LLCSr. Health Care AnalystDetroit, MI$42.55–$45.71 / hourPossesses and maintains an extensive comprehensive knowledge of client business, products, programs (including provider data, networks, etc.), corporate organizational structure (including functional responsibilities), and basic research principles and methodologies. Seven years’ experience in a related field, typically in two subject areas (e.g., financial analysis, data analytics, health care economics, statistical modeling, business decisions or business management).
NewSenior Support Analyst eTeam Inc.Senior Support AnalystFarmington, MI$18–$20 / hourStrong analytical and problem-solving capabilities " Customer-facing experience with a customer-centric approach " Proficiency in CRM tools and customer management platforms " Basic understanding of technology and networking concepts " Ability to coordinate across cross-functional teams " Strong organizational and follow-up skills Job Description " Ability to manage multiple priorities in a fast-paced environment " Technical aptitude to understand platform workflows and customer requirements (deep technical expertise not required) Good to have: " Familiarity with platforms such as Cisco Meraki, Webex, Intersight, SD-WAN, or comparable enterprise technology solutions. " Proficiency in CRM tools and customer management platforms Behavioral competencies: " Ownership mindset (takes accountability for tracking and follow-ups) " Proactive problem identification and escalation " Ability to work collaboratively across cross-functional teams while managing multiple priorities in a fast-paced environment.
Reliability Assurance Analyst, Senior (CIP) ITC Great Plains LLCReliability Assurance Analyst, Senior (CIP)Novi, MICandidates with relevant experience in cybersecurity, GRC, IT audit, network/ IT security operations are encouraged to apply; prior NERC CIP experience is not required on day one and will be supported through onboarding, training, and mentorship. Working knowledge of cybersecurity/audit frameworks (e.g., NIST Cybersecurity Framework, NIST SP 800-series, COBIT) as applied to CIP compliance.
Information Technology Programmer Analyst 12 State of MichiganInformation Technology Programmer Analyst 12MIRemote$33.45–$48.09 / hourGreat Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Possession of an associates degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
Information Technology Programmer/Analyst 12 -Senior Application Developer State of MichiganInformation Technology Programmer/Analyst 12 -Senior Application DeveloperLansing, MIRemote$33.45–$48.09 / hourGreat Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Possession of an associates degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
ITPA12 - Senior Business Analyst State of MichiganITPA12 - Senior Business AnalystLansing, MIRemote$33.45–$48.09 / hourGreat Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Possession of an associates degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
SharePoint Systems Analyst - (Naples, Italy) SercoSharePoint Systems Analyst - (Naples, Italy)Lansing, MIDemonstrated experience with SharePoint administration and development, cloud technologies (e.g., AWS, Azure), and Infrastructure-as-Code tools such as AWS CloudFormation; strong background in systems analysis, automation, and supporting enterprise-level collaboration platforms. The CNIC N6 SharePoint Systems Analyst will perform FlankSpeed Subject Matter Expert (SME) functions, including managing all applications within the collaboration platform as well as on premises SharePoint 2013/2016 and SharePoint Online.
SQL DBA Systems Analyst Contact Government Services LLCSQL DBA Systems AnalystDetroit, MILeading user acceptance testing efforts and validating the rollout of new software upgrades and integrating legal systems to improve efficiencies by creating scripts and advanced queries and introducing automated workflow concepts. For the past seven years, weve been growing our government-contracting portfolio, and along the way, weve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Senior Systems Analyst Contact Government Services LLCSenior Systems AnalystDetroit, MIJoin our team and become part of government innovationExplore additional job opportunities with CGS on our Job Boardhttpscgsfederal.comjoin-our-teamFor more information about CGS please visit httpswww.cgsfederal.com or contactEmail emailprotectedCJ80000 - 120000 a yearWe may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. Senior Systems AnalystChicago IL Remote Hybrid Detroit MILitigation Support Full Time Hybrid Hybridapply for this jobSenior Systems AnalystEmployment Type Full Time Senior-levelDepartment Information TechnologyCGS is seeking a Senior Systems Analyst to join our team supporting a wide-ranging technical support initiative for a large Federal agency.
Sr. Systems Analyst - Dealer Parts, Service & Warranty General Motors CoSr. Systems Analyst - Dealer Parts, Service & WarrantyWarren, MILead discovery and analysis efforts for complex business and systems problems across Dealer Parts, Service, and Warranty applications, translating broad needs into clear requirements, user stories, process flows, acceptance criteria, and implementation-ready work packages. Facilitate business and technology decision-making with architecture teams, helping evaluate custom-built versus SaaS solutions and guiding tradeoff discussions to solve business problems in a scalable, supportable, and cost-effective way.
Strategic Buyer - Network Eaton Corporation PlcStrategic Buyer - NetworkGrand Rapids, MI$86,000–$126,000 / yearAfter making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. The Supply Chain orchestration from customer to supplier requires a strong operational partner to manage, measure and maintain business relations with external supply chain partners.
Sr. Business Systems Analyst - Loyalty & Marketing Technology Publicis Groupe SASr. Business Systems Analyst - Loyalty & Marketing TechnologyTroy, MI$55,765–$73,400 / yearCompany description A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Qualifications Must-Have Skills & Experience Advanced SQL proficiency (e.g., Databricks, or equivalent tools) with demonstrated experience querying, transforming, and validating large datasets to support marketing and loyalty use cases.
Senior IT Support Analyst Michigan Sugar CoSenior IT Support AnalystBay City, MIIT Support Analyst will serve as the go-to escalation point for help desk tickets, delivering fast, effective resolutions to user issues while playing a key role in strengthening day-to-day network operations and driving continuous improvement. Key responsibilities include diagnosing and resolving issues across hardware, operating systems, Microsoft Office, and business-critical applications, while providing hands-on assistance that users can rely on.
Senior IT Support Analyst Michigan Sugar CompanySenior IT Support AnalystBay City, MichiganIT Support Analyst will serve as the go-to escalation point for help desk tickets, delivering fast, effective resolutions to user issues while playing a key role in strengthening day-to-day network operations and driving continuous improvement. Key responsibilities include diagnosing and resolving issues across hardware, operating systems, Microsoft Office, and business-critical applications, while providing hands-on assistance that users can rely on.
Senior Logistics & Procurement Analyst Fastly IncSenior Logistics & Procurement AnalystDetroit, MI$113,220–$159,840 / yearFastly's Supply Chain and Logistics team is looking for a highly experienced Senior Logistics & Procurement professional to support the global sourcing, procurement, logistics, and supply chain operations that enable CDN, network, and datacenter infrastructure deployments. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible - at the edge of the Internet.
Business Analyst 5 PROLIM Global CorporationBusiness Analyst 5MIbuy evaluations Assess legacy modernization and integration strategies Ensure alignment between business goals and technical implementation Analyze raw project data and extract actionable insights Mentor junior Business Analysts and promote best practices Lead cross-functional initiatives to successful on-time delivery. Elicit, analyze, and document complex business requirements Translate business needs into actionable development tasks Collaborate with architects, developers, QA, and infrastructure teams Lead discussions to bridge business requirements and technical constraints Conduct build vs.
Litigation Systems Analyst Contact Government Services LLCLitigation Systems AnalystDetroit, MIJoin our team and become part of government innovationExplore additional job opportunities with CGS on our Job Boardhttpscgsfederal.comjoin-our-teamFor more information about CGS please visit httpswww.cgsfederal.com or contactEmail emailprotectedCJ80000 - 200000 a yearWe may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. Litigation Systems AnalystChicago IL Remote Hybrid Detroit MILitigation Support Full Time Hybrid Hybridapply for this jobLitigation Systems AnalystEmployment Type Full Time Mid-levelDepartment Litigation SupportCGS is seeking a Systems Analyst to join our team supporting a wide-ranging technical support initiative for a large Federal agencys ongoing litigation efforts.
NewProvider Operations Associate Analyst Corewell HealthProvider Operations Associate AnalystGrand Rapids, MichiganThis involves, but not limited to, collaboration with physician groups to best relocate members to the appropriate primary care provider, collaboration with Priority Health member enrollment division, and Provider Network Performance division all to ensure that Priority Health members are receiving the right care with the right provider. Discerns, initiates, and maintains the complex provider enrollment information in both Evips and Facets systems accurately and timely to ensure the annual multi-million-dollar claims payout and the annual multi-million-dollar Physician Incentive Program settlement payout to provider’s is correct.
Provider Operations Analyst Corewell HealthProvider Operations AnalystGrand Rapids, MIThis involves, but not limited to, collaboration with physician groups to best relocate members to the appropriate primary care provider, collaboration with Priority Health member enrollment division, and Provider Network Performance division all to ensure that Priority Health members are receiving the right care with the right provider. Discerns, initiates, and maintains the complex provider enrollment information in both Evips and Facets systems accurately and timely to ensure the annual multi-million-dollar claims payout and the annual multi-million-dollar Physician Incentive Program settlement payout to provider's is correct.
Gis Analyst Actalent IncGis AnalystPlymouth, MI$85,000–$100,000 / yearThe GIS Analyst performs advanced geographic and non-geographic data manipulation, management, and analysis, creates high-quality cartographic products, and supports a wide range of projects by applying GIS processes across multiple software environments. This role combines hands-on technical GIS work with project leadership responsibilities, close collaboration with multidisciplinary teams, and opportunities to contribute to impactful energy, land, and community development initiatives.
Analyst, Logistics RXO IncAnalyst, LogisticsSouthfield, MIYou'll collaborate with operations, carriers, and cross-functional teams to improve service reliability, drive continuous improvement initiatives, and strengthen operational execution across the transportation network. As a Logistics Analyst at RXO, you'll support transportation operations by serving as a primary point of contact for plant communication, operational coordination, and network performance.
NewLogistics Analyst Rxo Corporate SolutionsLogistics AnalystSouthfield, MichiganYou'll collaborate with operations, carriers, and cross-functional teams to improve service reliability, drive continuous improvement initiatives, and strengthen operational execution across the transportation network. As a Logistics Analyst at RXO, you'll support transportation operations by serving as a primary point of contact for plant communication, operational coordination, and network performance.
NewProgram Management Analyst Optimal StaffingProgram Management AnalystAllen Park, MIWERS - Demonstrate high proficiency in WERS to independently query and report on Engineering Concerns, track/drive the closure of WERS alerts, and ensure correct part effectivity dates are applied for plant execution. Assist PMT leader to coordinate and manage Electrical design, development, engineering, validation, and certification statuses for the team on Performance vehicles to support program and engineering GPDS milestones.
Senior Payroll Analyst AptivSenior Payroll AnalystTroy, MichiganWind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.
Healthcare Claims Quality Analyst Integra PartnersHealthcare Claims Quality AnalystTroy, MIRemoteFull timeThe Claims Quality Assurance Analyst is responsible for monitoring and documenting production quality in support of departmental goals and initiatives, with a primary focus on claims auditing and claims-related interactions within the Revenue Cycle Management (RCM) function. Working knowledge of Revenue Cycle Management (RCM) workflows and downstream impacts (e.g., clean claim submission, edits, denials, appeals, payment posting/reconciliation) across commercial, Medicaid, and Medicare.
PLM Analyst II BISSELL HomecarePLM Analyst IIGrand Rapids, MichiganFull timeUser Support & Training Leadership: Provide second-level support to PLM, CAD and Simulation end-users, diagnose and resolve complex issues, and take ownership of developing and delivering comprehensive user training programs. Database Interaction Support: Work with Oracle databases to support data extraction, basic manipulation, and reporting, in coordination with technical contractors for more complex SQL tasks.
Agency Support Analyst Michigan Farm Bureau Family of CompaniesAgency Support AnalystLansing, MichiganFull timeProvide a solid level of support to applications and products including, but not limited to, FB CARES, Microsoft Word, Excel, Outlook, Online Forms, Eforms, Security Forms, Auto/Member, Homeowners, BAP Quote, Customer Center/Lienholder, Document Center, Farmowners, Life Solutions, Photo Upload, RCT, BVS, Life Wizard, Online Manuals, Guardian, Farm Bureau Portal knowledge and navigation, Internet Explorer, Agent Log File, US Signal, Payroll’s ADP EeTime, LexisNexis-MVRs/Pay Advantage, Active Directory, Query, printing of all applications, printing hardware problems, Office Communicator, basic mainframe knowledge, Cipher Trust, E-mail Encryption, and Password Self Service. To provide problem analysis, resolution and coordination services to customers who require assistance in solving day-to-day operating problems related to specific application software systems, generic use utility software, personal computers and related equipment; network access; production batch output; and technical operating procedures.