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The retention numbers - Own monthly and quarterly GRR, NRR, churn, and expansion reporting alongside ARR reconciliation across HubSpot, Stripe, and Hex: resolve discrepancies before they reach leadership, cut results by CSM, segment, and region so managers can coach from them, and supply the attainment inputs behind the quarterly CSM comp cycle. Data integrity and automation - Keep the objects CSMs depend on clean (renewal records, subscription and entitlement data, contacts and stakeholders), triage field requests by fixing root causes rather than symptoms, and partner with GTM Engineering to automate what recurs; every hour of CSM admin you remove goes back to customers.

Kandji Inc

Customer Success Operations Manager

At the center of the role is a closed loop, and running that loop well is the actual job: identify where sentiment is slipping, diagnose what's driving it, get the finding to the team who can fix it, and then track what happens after the fix ships to confirm it actually moved the needle. You will organize diagnosis around three pillars that drive customer sentiment: Person (how interactions are handled), Product (how our app and platform perform for customers), and Policy (how our processes and rules affect the experience).

Hard Rock Digital

Customer Manager - Quality & Insights

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Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; assisting with the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

Based in Charlotte, NC, Compass Group North America is the leading foodservice management and support services company with $16 billion in revenues in 2016. Compass Group USA was named one of America’s 500 Best Employers by Forbes, ranking as the highest contract food and support services company. With over 500,000 associates worldwide, its parent company, UK-based Compass Group PLC, was named the 6th largest publicly traded employer in the world by USA Today and one of 50 Companies Changing the World by Fortune. Compass Group PLC had revenues of £19.9 billion in the fiscal year ending September 30, 2016.

Compass

Customer Success Manager

Account Management, Analytical Reasoning, Competitive Landscape Analysis, Compliance Management, Cross-Functional Collaboration, Developing Others, Fact-Based Decision Making, Inclusive Leadership, Leadership, Market Access Reimbursement, Market Opportunity Assessment, Operational Excellence, Performance Measurement, Pricing Strategies, Relationship Building, Strategic Thinking, Team Management The Field Reimbursement Manager (FRM) is responsible for serving as the primary field-based lead for education, assistance, and issue resolution with healthcare providers (HCPs) and their office staff, with respect to patient access to J&J Neuroscience therapies.

6077-Johnson & Johnson HCS Legal Entity

Field Reimbursement Manager - Neuroscience, (Miami, FL) - Patient Engagement and Customer Solutions (PECS)

We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager’s absence.

Arona Home Essentials

Customer Retention Manager

HiringThing

Compass Inc

WHAT YOU WILL DO: Develop detailed action plans for events applicable to stores and manage execution in partnership with Selling Managers, Group Managers, Corporate Special Events, Client Development, and Senior Store Leadership. Generate excitement around the Brand by creating inviting and compelling activations and events; balance this with a commercial mindset to help events generate both short- and long-term ROIs with clear selling goals and appropriate Associate follow up.

YEAR

Saks Global Enterprises LLC

Manager Customer Experience

The Customer Service Supervisor is responsible for overseeing the daily operations of the QuickSTAT KN Desk, ensuring the delivery of exceptional customer service and the successful coordination of time-critical and healthcare logistics shipments. This role leads a team of customer service specialists, monitors operational performance, drives process improvements, and serves as an escalation point for customers and internal stakeholders.

Kuehne + Nagel International AG

Air Logistics Healthcare Customer Service Supervisor

Success in this role means driving retention across a large book of business, identifying expansion opportunities, and delivering a consistent, high-quality customer experience. As a trusted advisor with strong product knowledge and a customer-first mindset, you will help a high-volume portfolio of customers align their goals with Iru's unified, AI-powered platform.

Customer Success Manager, Commercial

RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day.

AJAIA

Success in this role means driving retention across a large book of business, identifying expansion opportunities, and delivering a consistent, high-quality customer experience. As a trusted advisor with strong product knowledge and a customer-first mindset, you will help a high-volume portfolio of customers align their goals with Iru’s unified, AI-powered platform.

The retention numbers — Own monthly and quarterly GRR, NRR, churn, and expansion reporting alongside ARR reconciliation across HubSpot, Stripe, and Hex: resolve discrepancies before they reach leadership, cut results by CSM, segment, and region so managers can coach from them, and supply the attainment inputs behind the quarterly CSM comp cycle. Data integrity and automation — Keep the objects CSMs depend on clean (renewal records, subscription and entitlement data, contacts and stakeholders), triage field requests by fixing root causes rather than symptoms, and partner with GTM Engineering to automate what recurs; every hour of CSM admin you remove goes back to customers.

The Team Manager will serve as the primary interface between customers and internal cross-functional teams including Engineering, Supply Chain, Quality, and Operations, to ensure successful program outcomes. Located at our Landing Gear Services facility in Medley, FL, the Customer Relations Team Manager provides strategic leadership and oversight for all customer programs at the landing gear facility.

GA Telesis, LLC

Customer Relations Team Manager

The incumbent leads a team of operations analysts to translate complex customer and financial data into actionable insights, ensuring alignment between strategic business objectives and frontline operational target execution. Operating as a key operational partner to customer success leadership and broader go-to-market functions, this position oversees business operating rhythms, analytics frameworks, revenue forecasting, and capacity planning.

simPRO Software Pty., Ltd.

Manager, Customer Operations

As part of the cross‑functional New Experiences Task Force, the Manager works closely with New Product Development to align audience strategy with approved product concepts, and with New Experience Development to ensure guest communications and journey touchpoints are aligned with execution. This role focuses on audience strategy, segmentation, partnerships, and content activation, ensuring that new products are launched with clearly defined target audiences, compelling messaging, and scalable demand‑generation models.

Xanterra Leisure Holding LLC

Customer Growth Marketing Manager

Build and maintain the panels and channels that reach the right MSP and Direct IT customers and end users on short notice, spanning quick calls, discovery and usability interviews, expert networks, in-product experiences, win/loss reviews, and events like webinars and Product Councils, and mobilize the people already talking to customers every day, from sales to customer success. 8+ years in Product Management, Strategy, Customer or User Research, or Insights, or a comparable role centered on getting to customer truth and putting it to work, including demonstrated experience embedding in product discovery, informing roadmap prioritization, and building or scaling a research capability rather than only running individual studies.

Kaseya Ltd

Senior Staff Product Manager, Customer Insight & Strategy

Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. This role helps large law firms integrate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily practice, ensuring customers not only adopt the platform but realize measurable business outcomes from it.

RELX Group

Large Law Customer Success Manager (JD Required)

RELX Group plc

Large Law Customer Success Manager (Atlanta, GA or Miami, FL)

Powered by the comprehensive and scalable Loyalty Experience Platformâ¢ solution suite, Annex Cloud customers capture and use zero- and first-party data to seamlessly deliver value-based individualized experiences across the entire customer journey-from awareness to purchase to retention, loyalty, and advocacy. For more than 10 years, Annex Cloud has been the worldwide leader in technology and service solutions that transform customer loyalty experiences for organizations, extending valued customer engagements, ultimately making beloved brands.

Social Annex, Inc.

Customer Success Manager - SaaS Software

We're looking for an energetic leader to manage outreach teams and support company growth through effective coaching, recruiting, and performance management. Experience leading teams in sales, marketing, customer service, retail, or field operations.

Model Jobs in Bala Cynwyd, PA

Customer Success Operations Manager Kandji Inc

Customer Manager - Quality & Insights Hard Rock Digital

Customer Success Manager Compass

Field Reimbursement Manager - Neuroscience, (Miami, FL) - Patient Engagement and Customer Solutions (PECS) 6077-Johnson & Johnson HCS Legal Entity

Customer Retention Manager Arona Home Essentials

Customer Success Manager Compass Inc

Manager Customer Experience Saks Global Enterprises LLC

Air Logistics Healthcare Customer Service Supervisor Kuehne + Nagel International AG

Customer Success Manager, Commercial Kandji Inc

Customer Success Manager AJAIA

Customer Success Manager, Commercial Iru

Customer Success Operations Manager Iru

Customer Relations Team Manager GA Telesis, LLC

Manager, Customer Operations simPRO Software Pty., Ltd.

Customer Growth Marketing Manager Xanterra Leisure Holding LLC

Senior Staff Product Manager, Customer Insight & Strategy Kaseya Ltd

Large Law Customer Success Manager (JD Required) RELX Group

Large Law Customer Success Manager (Atlanta, GA or Miami, FL) RELX Group plc

Customer Success Manager - SaaS Software Social Annex, Inc.

Customer Relations Development Manager Coastal Water and Air

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