Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding, or reducing service features on various accounts, and assisting members to make the most effective use of automated services. Processes a variety of financial transactions for members including opening and closing accounts, issuing checks, processing deposits and withdrawals from accounts including IRA’S, filing insurance claims, issuing certificates, drafts, and other negotiable instruments.