Responsibilities Manage, write and publish content for Rivian's Customer Knowledge Base Manage, write and publish customer-facing content to Rivian's Support Center (website) Develop and conduct continuous quality control systems including regular audits of Knowledge Base content Partner with a network of subject matter experts throughout Rivian to source new content covering Rivian's brand, products, purchasing process, ownership experience, and internal process documentation Develop and maintain Knowledge Base's information architecture and article taxonomy Manage translation requests for Rivian's international markets Manage content inputs for Rivian's ongoing AI initiatives, ensuring that internal AI tools and customer-facing LLMs deliver highly accurate, context-aware, and brand-aligned responses Qualifications 5+ years content management experience, preferably supporting highly technical products and customers across multiple markets Exceptional attention to copywriting detail, formatting, brand tone, and style guidelines - your words will be published directly to Rivian's website KMS Lighthouse or similar knowledge management system experience Contentful or similar website content management system experience Mad Translations or other translation management experience Excellent communication skills, both verbal and written Excellent time management and organizational skills EV, tech, and/or startup experience a plus Pay Disclosure The salary range for this role is $92,200 - $137,100 [Georgia: $92,200 to $115,200, California (Irvine): $101,000 - $126,200, California (Palo Alto): $109,700 - $137,100] This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.