Chelmsford, MA30+ days ago
Knowledge Sharing & Cross-Team Support Author reusable resources-technical articles, SQL/XML scripts, and state-specific cheat sheets-to empower peers, customers, and Implementation tea Mentor Support teammates on NEMSIS intricacies and compliance workflows, fostering cross-training as RescueNet fades and EMS Charts grows. You'll ensure NEMSIS compliance, guide agencies through state and national reporting challenges, and drive "best-in-class" customer experiences by balancing reactive troubleshooting with proactive preve This role collaborates across Support, Product, and Implementation to reduce compliance burdens, empower customers, and maintain trust in a competitive market.