Work with leaders to monitor and manager key performance indicators (KPIs) including denial rates, days in A/R, collection rates, patient satisfaction scores, call abandonment rates, and escalation volumes; prepare reports and present findings to leadership. Home Infusion Revenue Cycle Operations Work with front-end revenue cycle functions including insurance verification, prior authorization, benefits investigation, and predetermination of benefits for home infusion therapies (including specialty drugs, biologics, immunoglobulins, antibiotics, TPN, chemotherapy, and hydration therapy).