Wake Island, HI4 days ago
Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed when technician or channel partner is not available Complete onsite assessment and provide information and worksheet data as requested Take photo documentation of job sites, projects, and work completions as requested Provide material and labor cost estimates for repairs and installations as requested Record all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profiles Record detailed notes on all service visits in NetSuite Communicate visits, repairs, and follow up information to supervisors in a timely manner Expected to respond to emergency situations ASAP Safety and PPE Management: Must wear appropriate PPE at all times and ensure technicians are trained and are wearing appropriate PPE at all times; complete stand up safety meetings monthly Must communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of need Oversight and management of Hawaii’s company vehicles, condition, and maintenance: vehicles must be kept clean and organized at all times and have appropriate services completed as necessary Responsible for overseeing budget and spending in territory, while maintaining a positive profit margin at all times. Strong knowledge of commercial water chemistry and balancing water chemistry Strong knowledge of various manufacturers’ circulation and filtration systems and chemical automation systems and chemical feed devices Exceptional knowledge of swimming pool regulations and codes Ability to travel out-of-state and overnight when needed Ability to work nights and weekends as needed Experience and first hand knowledge of electrical and plumbing systems and use of power tools Must be able to lift, move, carry up to 75lbs SUPERVISORY RESPONSIBILITIES This role is responsible for the management of Field Services Technicians, Service Technician Assistants, and channel/service partners.