Facilitates the daily operations of the tutoring and testing center, including student identification procedures, administering tests; providing testing accommodations, and ensuring a quiet and confidential environment; ensures uniform implementation and security of testing policies and procedures; reviews, recommends and enforces changes in testing center procedures; provides students and instructors with test feedback; reports alleged cases of scholastic dishonesty; assists in coordinating test or exam proctoring for individuals and groups according to faculty direction; assists in coordinating testing procedures, including paper and online testing and distance education assessments; collects data and prepares reports regarding testing center utilization trends and characteristics; assists in the development and coordination of proctoring procedures, space, equipment, and appointments between faculty and students from other educational institutions. Provides initial computer technical assistance, training, and support to faculty, staff, students, and campus computer labs; installs, removes, maintains, and assists ITS and Audio Visual (AV) staff with troubleshooting of campus computer hardware and software, including coordinating updates with faculty and communicating changes; reports problems or issues in computer labs and classrooms; collaborates with District staff and ITS to determine software and hardware needs; maintains department databases; requests or arranges for assistance, servicing, or repair of department computer equipment from ITS staff or other resources; prepares customized instructions for use of software; assists with set up and operations of Macintosh computers for student use for department courses; serves as technical liaison to external vendors and specialists to troubleshoot and resolve hardware and software issues connects end-user telephones, as assigned.