li>PROCESSING: Receives, sorts and distributes mail; Performs a variety of basic processing tasks (e.g., sorts, numbers, codes and files materials), reviews materials for accuracy and completeness (ensures categorical information is completed as required), makes changes per instructions or as authorized, verifies information through cross-referencing of existing computer and/or manual files or inquiries by phone or form letter to sender or other work units; Does routine posting to ledgers, account books or other records; Receives payments for licenses, bills, applications, fines and fees, etc. Duties include, but are not limited to, answering phones (trouble calls), entering service requests into the AiM system, making determination of work order priorities, assigning trade(s) to respond to calls, running reports as required, researching work order issues and statuses, monitoring the departments shared email accounts, filing, preparing correspondence, cross training in other clerical assignments within the department, and completing special projects as assigned.