Project Manager (IT Projects), Senior Naval Nuclear LaboratoryProject Manager (IT Projects), SeniorWest Mifflin, PA$86,100–$134,600 / yearNaval Nuclear Laboratory personnel are FMP employees who work at four DOE facilities: Bettis Atomic Power Laboratory, Knolls Atomic Power Laboratory, Kenneth A. Kesselring Site, and Naval Reactors Facility, and at the U.S. Department of Defense-owned Nuclear Power Training Unit-Charleston. For nearly 70 years, the Naval Nuclear Laboratory has developed advanced nuclear propulsion technology, provided technical support, and trained world-class nuclear operators to ensure the safe and reliable operation of our nation's submarine and aircraft carrier Fleets.
NewTax Manager JobotTax ManagerPittsburgh, PA$120,000–$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Work as part of a coordinated client service team approach, working with other practice units to provide industry knowledge and insight to clients in a variety of industries.
NewTax Manager (Hybrid) JobotTax Manager (Hybrid)Pittsburgh, PA$85,000–$120,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. As a Tax Manager, you will be responsible for managing a diverse portfolio of clients, including C-corps, S-corps, and high net-worth individuals, and providing them with a broad range of tax services.
NewBusiness Valuation Manager JobotBusiness Valuation ManagerPittsburgh, PA$75,000–$119,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. For more than three decades, we have partnered with privately held businesses, business owners, and organizations across a wide range of industries, providing accounting, tax, consulting, and valuation services tailored to their unique needs.
NewElectrical Project Manager - Commercial Construction Projects JobotElectrical Project Manager - Commercial Construction ProjectsPittsburgh, PA$110,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewMechanical Project Manager JobotMechanical Project ManagerPittsburgh, PA$160,000–$220,000 / yearYou will support Senior Project Managers and Project Engineers while also leading field crews, coordinating self-perform and subcontracted work, and managing project financials and schedules from preconstruction through turnover. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewMechanical Assistant Project Manager JobotMechanical Assistant Project ManagerPittsburgh, PA$120,000–$160,000 / yearReporting to Project Managers and Senior Project Managers, you’ll help drive day-to-day project coordination, document control, schedule tracking, and field communication while developing the technical and leadership skills to run projects independently. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewProduct Manager-Refractory Industry JobotProduct Manager-Refractory IndustryCrafton, PA$100,000–$115,000 / yearThis role serves as both a technical subject matter expert and customer-facing partner, working closely with steel producers to optimize slide gate refractory systems, improve casting performance, and support operational reliability. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewCustomer Service Manager THE RITESCREEN COMPANY LLCCustomer Service ManagerExport, PAIn this leadership role, you'll oversee a high-performing customer service team while partnering across Sales, Operations, Shipping, Finance, and other departments to ensure every customer interaction reflects our commitment to quality and service. We value collaboration, innovation, accountability, and continuous improvement—and we're committed to helping our employees grow professionally while making meaningful contributions every day.
NewManager of Transmission Line Engineering LeidosManager of Transmission Line EngineeringPittsburgh, PA$116,350–$210,325Leidos seeks the best and the brightest, and in return, we invest in you, with an eye on your future, through career advancement, growth opportunities, and continuous improvement via mentoring, formal and informal project management training and assistance with obtaining pertinent certifications. The successful candidate will serve as a Supervisor and Engineering Lead on high voltage electric transmission line design projects of overhead and underground systems for some of the largest utilities in the country as well as regional utilities.
NewExperienced Project Manager Naval Nuclear LaboratoryExperienced Project ManagerWest Mifflin, PA$106,200–$166,000 / yearNaval Nuclear Laboratory personnel are FMP employees who work at four DOE facilities: Bettis Atomic Power Laboratory, Knolls Atomic Power Laboratory, Kenneth A. Kesselring Site, and Naval Reactors Facility, and at the U.S. Department of Defense-owned Nuclear Power Training Unit-Charleston. For nearly 70 years, the Naval Nuclear Laboratory has developed advanced nuclear propulsion technology, provided technical support, and trained world-class nuclear operators to ensure the safe and reliable operation of our nation's submarine and aircraft carrier Fleets.
NewAssistant Manager Valvoline IncAssistant ManagerPittsburgh, PAresponsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil. This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
NewRestaurant Manager - Quarterly Bonus Available Chili'sRestaurant Manager - Quarterly Bonus AvailableTarentum, PA$56,000–$68,000 / yearFrom leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas!
NewRestaurant Manager Chili'sRestaurant ManagerTarentum, PA$56,000–$68,000 / yearFrom leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas!
NewRestaurant Manager - Team Lead Chili'sRestaurant Manager - Team LeadTarentum, PA$56,000–$68,000 / yearFrom leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas!
NewRestaurant Manager - Chili's Tarentum, PA Chili'sRestaurant Manager - Chili's Tarentum, PATarentum, PA$56,000–$68,000 / yearFrom leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas!
NewRestaurant Manager - Now Hiring Chili'sRestaurant Manager - Now HiringTarentum, PA$56,000–$68,000 / yearFrom leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas!
NewRestaurant Manager - Immediate Opening Chili'sRestaurant Manager - Immediate OpeningTarentum, PA$56,000–$68,000 / yearFrom leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas!
NewGeneral Manager of Premium - Acrisure Stadium AramarkGeneral Manager of Premium - Acrisure StadiumPittsburgh, PAThe General Manager of Premium will be responsible for the Premium team, planning, and completing catering orders and premium special events and will be responsible for the budgets and financial goals of the department. Coordinate total premium operations to include duties such as booking events, supervising teams, developing, selecting, and costing menus, pricing, hiring, and departmental administration.
IT Manager VTal Technology Solutions LLCIT ManagerPittsburgh, PAThe ideal candidate will serve as the final escalation point for complex infrastructure incidents, lead root cause analysis (RCA), and provide technical leadership across Microsoft and network environments. • Mentor L1/L2 engineers and provide technical leadership Coordinate with stakeholders, consultants, and technical teams for successful project delivery.
IT Manager Synergy Staffing IncIT ManagerPittsburgh, PAWill also serves as the project execution lead for major IT/OT and digital transformation projects and collaborates closely with business units, including the Director of Information Technology. Engage with stakeholders from both IT and OT sides, including management, operations, engineering, and external vendors, to gather requirements and ensure alignment with organizational goals.
M&A I&D IT Manager Deloitte Touche Tohmatsu LtdM&A I&D IT ManagerPA$155,600–$306,800 / yearDeloitte's M&A I&D team assists our clients with deal closing, integration and divestiture strategy and governance, integration and divestiture accounting and reporting services, developing and executing a Day 1 implementation plan, and addressing longer-term integration needs to create the future-state organization our clients envision. We offer comprehensive end-to-end support and advisory services, covering areas such as valuation modeling, cost optimization, restructuring, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability.
Manager IT - Data Governance Highmark IncManager IT - Data GovernancePACollaborating with company customers, staff, IT colleagues, and other stakeholders in identifying customer requirements, assessing impacts to other areas, considering available options, comparing costs and benefits, and recommending solutions. Communicate effectively with all levels of the organization by: Managing customer and expectations; facilitating, planning and meetings; translating customer expectations for staff and peers; representing Highmark with outside entities.
Senior Manager, IT University of Pittsburgh Medical CenterSenior Manager, ITPittsburgh, PAResponsible for demonstrating appropriate, clear, concise, and effective written and oral communications (including, but not limited to, executive level summaries/presentations in all interactions to build relationships and accomplish all work efforts and projects between multiple teams and business functions. The Senior Manager provides leadership of multiple and/or complex teams to manage the day to day operation, support, development, installation, and delivery of technology products and services within the department or business unit.
IT PROJECT MANAGER - HYBRID A.C. CoyIT PROJECT MANAGER - HYBRIDPittsburghContractorPartner with requesters, IT leaders, and business/resource units to define and prioritize work aligned to strategic goals and available capacity, providing early visibility into resource constraints to improve sequencing, throughput, and delivery predictability across the PMO portfolio. Identify gaps, inconsistencies, or inefficiencies in current PMO processes and lead practical improvements that increase clarity, accountability, and execution discipline across the portfolio.
IT Manager Primanti Bros.IT ManagerPittsburgh, PennsylvaniaOwn day-to-day relationships with MSPs and IT service vendors — including telecom, internet/connectivity providers, and hardware suppliers — coordinating support, response times, renewals, and understanding each vendor's contract terms and spend. Track and provide input to the IT budget — hardware purchasing, vendor spend, and cost-effectiveness of IT operations — with financial approvals and final budget authority held by the CEO/CFO/Controller.
Management - Project Manager - IT II MindlanceManagement - Project Manager - IT IIPennsylvania, PAManages budget for assigned project(s), develops and monitors project/program plan(s), and adjusts resources and priorities accordingly. Establishes program communication plan across the businesses, regions, support and technology groups.
IT Project Manager. Airetel Staffing, IncIT Project Manager.Pittsburgh, PAo Reporting & Documentation: Prepare and deliver comprehensive project status reports, maintaining meticulous documentation, including project plans, meeting minutes, project artifacts, and approvals. o 5 years of experience in project management to include successfully delivering complex projects on time and within budget and managing multiple projects concurrently.
IT Project Manager Arconic CorpIT Project ManagerPittsburgh, PAOwn the end-to-end delivery of assigned IT projects, ensuring scope, schedule, cost, and quality objectives are met • Coordinate and lead multiple teams to ensure meticulous planning, timely execution, and adherence to Arconics IT project management methodology • Act as a hands-on leader in strengthening PMO governance by applying and refining project intake criteria, governance checkpoints, and reporting • Identify gaps, inconsistencies, or inefficiencies in current PMO processes and lead practical improvements that increase clarity, accountability, and execution discipline across the portfolio • Define and implement process improvements to our project management methodologies that improve governance while minimizing additional administration • Partner with requestors, IT leaders, and Arconic business/resource units to define and prioritize work aligned to strategic goals and available capacity, providing early visibility into resource constraints to improve sequencing, throughput, and delivery predictability across the PMO portfolio • Support the governance of policies and procedures established by the Arconic IT Project Management Office. • PMP certification or equivalent project management credential • Previous experience operating in a project management office • Ability to work across different teams of people, and ability to motivate and align them all on the goal of completing a project • Ability to effectively manage time, scope, and cost of planned work using appropriate verification techniques • Excellent communication skills • Solid organizational skills including attention to detail and multitasking skills • Experience leading projects related to cybersecurity and IT infrastructure • Experience managing IT projects in a manufacturing environment • Experience with Planview PPM or similar tools.
IT Applications Manager (Integration) ZOLL MedicalIT Applications Manager (Integration)Pittsburgh, PennsylvaniaRemoteThe IT Applications Manager – Integration will lead a team of developers and oversee integration architecture, interface development, API strategy, vendor coordination, and operational support while ensuring compliance, performance, and reliability of mission-critical enterprise systems. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
Epic Willow Manager IT Highmark IncEpic Willow Manager ITPittsburgh, PACollaborating with company customers, staff, IT colleagues, and other stakeholders in identifying customer requirements, assessing impacts to other areas, considering available options, comparing costs and benefits, and recommending solutions. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
IT Network Manager Kforce Inc.IT Network ManagerPittsburgh, PA$133,000–$172,000Network Operations & Troubleshooting: Manage daily network infrastructure tasks including configuration, installation, and maintenance of routers, switches, firewalls, and wireless systems; Serve as the escalation point for complex issues to ensure uptime and performance. Kforce is working with a client in Pittsburgh, PA that is seeking a dynamic IT Network Manager to lead a small team of network professionals in a high-performance, innovative-driven environment.
NewManager, IT Service Orchestration Deloitte Touche Tohmatsu LtdManager, IT Service OrchestrationPittsburgh, PA$97,000–$179,000 / yearJoin Deloitte Technology as a Manager, Service Orchestration - a key role responsible for orchestrating service delivery across enterprise support organizations, ensuring issues are resolved efficiently and stakeholders are kept informed every step of the way. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Manager IT Application - Shared Services ArmadaManager IT Application - Shared ServicesWexford, PennsylvaniaProactively bring solutions to improve productivity (consider all technologies including process automation, robotic process automation, artificial intelligence, and machine learning) - work collaboratively with customers and colleagues to develop the business case. Minimum five (5) years of experience with demonstrated progressive technical management experience supporting business customers and major business applications, specifically Sales/Marketings and Salesforce.
NewSenior Manager, IT Service Orchestration Deloitte Touche Tohmatsu LtdSenior Manager, IT Service OrchestrationPittsburgh, PA$118,000–$218,000 / yearRequired: 10+ years of experience in IT operations, service management, service delivery, or operational leadership with experience including but not limited to: Proven track record of driving automation, workflow optimization, and operational transformation initiatives; exceptional communication and executive presentation capabilities. Join Deloitte Technology's enterprise service operations team as a Senior Manager, Service Orchestration - a pivotal role that serves as the connective tissue across our global support organizations, driving efficiency, automation, and seamless service delivery at scale.
Staff Technical Lead Manager TLM, IT Systems Engineering Aurora Innovation IncStaff Technical Lead Manager TLM, IT Systems EngineeringPittsburgh, PA$139,000–$223,000 / yearAurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization's long-term success by prioritizing working safely, no matter what. Develop and execute a long-term strategy and roadmap for the Corporate Engineering function that enables tooling for: Incident management, Knowledge and Document Management, Work and project management, Analytics and Visualization, Communication, etc.
IT Project Manager Stefanini, IncIT Project ManagerPittsburgh, PAPartner with requestors, IT leaders, and Client business/resource units to define and prioritize work aligned to strategic goals and available capacity, providing early visibility into resource constraints to improve sequencing, throughput, and delivery predictability across the PMO portfolio. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.
Manager of IT Governance FNB CorpManager of IT Governancepittsburgh, PAPosition Title: Manager of IT GovernanceBusiness Unit: TechnologyReports to: Director of IT Governance and ProcessPosition Overview:This position is primarily responsible for leading, developing and maintaining the Information Technology (IT) Governance strategy. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B.
Manager, IT Strategy Growth and Transformation Deloitte Touche Tohmatsu LtdManager, IT Strategy Growth and TransformationPA$134,500–$265,100 / yearOur purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. You will be part of engagement planning which includes defining deliverables and milestone structure, as well as overseeing engagement delivery which includes managing the team that will build deliverables - it will be your job to ensure the team delivers on time and with high quality.
Project Manager - IT II LanceSoft IncProject Manager - IT IIPA, PA$55–$62.45 / hourManages budget for assigned project(s), develops and monitors project/program plan(s), and adjusts resources and priorities accordingly. Establishes program communication plan across the businesses, regions, support and technology groups.
IT Project Manager Facilities Electric Boat CorpIT Project Manager FacilitiesPittsburgh, PAPreferred: Prior experience in IT project management leading IT network or IT infrastructure projects or Audio Visual (AV) projects Skills in project planning, project scheduling, managing project budgets and cost control, project scope management, and risk management Strong interpersonal, written, and communication skills Ability to work independently with minimal oversight Ability to drive teams and meet deadlines. The EBIT PMO provides governance for project, program, and portfolio management processes and best practices, monitors performance of projects, programs, and portfolios, drives project delivery, and performs strategic planning to maximize business value.
IT Vendor Financials & Contract Manager Deloitte Touche Tohmatsu LtdIT Vendor Financials & Contract ManagerPA$93,000–$171,000 / yearThis position requires a leader who can influence stakeholders within a matrixed organization, drive accountability with external partners, and continuously evolve vendor management capabilities to support enterprise growth and innovation. In this role, you will lead strategic IT vendor management initiatives that support the Deloitte US Firm and critical enterprise technology programs across Cyber, Product Engineering, Infrastructure, and Customer Experience.
Healthcare Interoperability and Health IT Consulting Manager Accenture PlcHealthcare Interoperability and Health IT Consulting ManagerPittsburgh, PAYou Are: You are a healthcare technology advisory leader with experience shaping and delivering interoperability, HIE modernization, EHR integration, and health data exchange programs across healthcare organizations, public sector health agencies, HIEs, payers, providers, and technology partners. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services-powered by the world's largest network of Advanced Technology and Intelligent Operations centers.
IT Applications Manager (Integration) Zoll Data Systems, Inc.IT Applications Manager (Integration)Pittsburgh, PARemoteThe IT Applications Manager - Integration will lead a team of developers and oversee integration architecture, interface development, API strategy, vendor coordination, and operational support while ensuring compliance, performance, and reliability of mission-critical enterprise systems. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
IT Category Manager Grant Thornton LLPIT Category ManagerPA$104,000–$156,000 / yearIn the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
IT Applications Manager (Salesforce) Zoll Data Systems, Inc.IT Applications Manager (Salesforce)Pittsburgh, PARemotep>The IT Applications Manager - Salesforce leads the strategy, implementation, integration, and support of Salesforce platforms including Health Cloud and Data Cloud to enable commercial operations, customer engagement, field service, and enterprise data. This role partners closely with all cross-functional business and analytics teams to ensure Salesforce solutions support patient and customer 360 visibility, account management, and enterprise data driven decision-making.
Manager, Internal Audit, IT and Cybersecurity University of Pittsburgh Medical CenterManager, Internal Audit, IT and CybersecurityPittsburgh, PABachelors degree plus a minimum of 7 years of relevant experience, including experience performing IT audits and/or integrated audits that incorporate IT, cybersecurity, or technology risk; or a Masters degree and/or Certification in a relevant field and 5 years of experience. The role also includes responsibility for mentoring and developing auditors, supporting IT and Cybersecurity risk assessment activities, and contributing to continuous improvement of Internal Audit methodology, tools, and practices.
NewIT Asset Manager Career-MoverIT Asset ManagerPittsburgh, PennsylvaniaThey will gather and analyze data on digital technology asset life cycles, provide analysis of activities impacting asset value, cost, and risk, and oversee the organization's response to software vendor license compliance audits. The IT Asset Manager will develop procurement strategies to optimize technology spend and implement procedures to track company assets throughout their lifecycles.
Sr. Project Manager IT GNC Holdings LLCSr. Project Manager ITPittsburgh, PAThis role partners closely with Technology, Product, Finance, and cross-functional areas to drive program governance, manage dependencies, mitigate risks, and provide clear executive-level visibility into progress, decisions, financials, and outcomes. The position requires strong senior-level project management experience across enterprise technology initiatives, including digital transformation, platform implementation, vendor delivery, financial oversight, and stakeholder alignment.
IT Service Delivery Manager - Tech Ops & Finance WesBanco IncIT Service Delivery Manager - Tech Ops & FinancePittsburgh, PAThis role leads Service Desk operations and drives excellence across incident, request, problem, and knowledge management; governs vendor performance; ensures adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); and partners with IT and business leaders to continuously improve user experience, reliability, and compliance. Analyzes ticket data to identify knowledge gaps; prioritize new/updated articles that reduce mean time to resolve (MTTR) and repeat incidents.