li>Experience leading IT service desk, endpoint engineering, or internal IT operations teams in a growing company, including responsibility for team planning, execution, and service delivery outcomes, with a strong understanding of ITIL-aligned practices including incident, request, change, escalation, and SLA management.
Demonstrated experience leading teams and operational processes that rely on platforms such as Jira Service Management, Slack, Google Workspace, Claude, Glean, Okta, Apple Business Manager, and related IT service, identity, and device-management systems.