Ability to build strong relationships, provide excellent customer service and problem solve Associate or Bachelor's degree in business or computer-related field required 3-5 years experience with IT Support Experience using AI tools (e.g., Copilot, ChatGPT, or ITSM AI features) to enhance productivity Ability to interface with customers and provide team-oriented and one-on-one support and training Experience with IT ticketing / ITSM platforms (e.g., ServiceNow, Spiceworks, Freshservice, Jira Service Management) Working/troubleshooting knowledge of Windows operating systems, Microsoft 365 and Office products, MAC OS (Macbooks, iPads, iPhones). This role goes beyond basic troubleshooting, owning escalated issues, supporting system administration tasks, and driving continuous improvement in IT operations.