p>In this highly visible leadership role, you will oversee Infrastructure and Help Desk/Desktop teams, manage escalations, optimize service performance, and collaborate with business and technology stakeholders to support a modern enterprise environment that includes Microsoft 365, Azure, AWS, Windows, MacOS, Fortinet networking, telecommunications, cloud services, and endpoint technologies. - Manage day-to-day Infrastructure and Help Desk/Desktop operations, including incidents, service requests, ticket queues, SLAs, escalations, scheduling, and resource allocation.