Perform all technical support and O&M activities identified in PWS paragraph 3.5 (including subparagraphs); · Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs; · Provide system support to clients operating on the network/domain; · Configure client level software, modify software configuration, and perform basic configuration management functions; · Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems; · Install equipment IAW AFCENT and SPIN-C directives; · Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions; · Periodically review the organization's needs for computer resources and validate computer equipment requirements; · Promote user awareness concerning unauthorized or illegal use of computer hardware and software; · Implement client workstation software patches, security fixes, and service releases according to local instructions; · Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans; · Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software; and. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes.