UNKNOWN

FEED

HOUR

As an industry leader for Technology solutions, we provide a wide range of technology services including; proactive technology management, network administration, technology consulting, reactive computer support, and other services. We specialize in Managed IT Services, Cyber Security, Compliance, Unified Communications, Video Surveillance, Access Control, Cabling, and Software Engineering for small and mid-sized businesses.

IT Support Technician – Great Falls, MTJob SummaryAs a vital member of the Support Team, the IT Technician will be responsible for delivering high-quality support to our clients and collaborating with the project team to implement new initiatives. The role involves setting up and configuring desktops, mobile devices, network equipment, cybersecurity systems, as well as surveillance and access control systems. Additionally, the technician will be tasked with installing software, resolving basic client issues, and, when necessary, transporting equipment to client sites from our Great Falls Office. This is a 32-hour per week, In-Office position for the Great Falls, Montana area. Qualifications & Skills<ul><li>Must possess a minimum of one (1) year of customer service experience.</li><li>One (1) year of experience as an IT professional.</li><li>Windows 11 desktop support.</li><li>Experience supporting Microsoft 365 and/or Azure.</li><li>Microsoft Office Application skills.</li><li>Bonus points: Experience supporting Windows or Linux Server.</li><li>Bonus points: Experience with TCP/IP, DNS, DHCP, WINS.</li><li>Bonus points: Experience using Active Directory, Entra ID, and/or Google Workspace.</li><li>Bonus points: Experience with configuring network systems.</li></ul> Additional Responsibilities:• Perform root-cause analysis and resolution• Ticketing and service documentation; time entry and management skills• Resolve and escalate issues that require additional support• Adhering to client SLA’s (service level agreements) and team performance goals• Research knowledge base articles for technical solutions and configurations Other Requirements – Physical Demands & Certifications:· Ability to work in an office setting includes; sitting for long periods of time, lifting, bending. Ability to work in diverse client environments as onsite work is required for this role.<ul><li>Must have valid driver’s license and reliable transportation for occasional work offsite.</li><li>CompTIA A+ or Microsoft Fundamentals Certification, or commitment to obtaining certification within 3 months</li><li>Background and Reference Checks are mandatory part of the recruitment and hiring process</li></ul> Job ClassificationsReports To: Senior Support SpecialistCompensation: $16.40 to $21.68 per hour, depending on experienceFLSA Status: Non- exemptLocation: Great Falls Office (This is an in-office position)Hours: Monday- Friday business hours; evening & weekend work as needed; overtime as needed About SpotLinkSpotLink is a premier, high-skill, high-capabilities, technology solutions provider headquartered in San Diego. We specialize in Managed IT Services, Cyber Security, Compliance, Unified Communications, Video Surveillance, Access Control, Cabling, and Software Engineering for small and mid-sized businesses. As an industry leader for Technology solutions, we provide a wide range of technology services including; proactive technology management, network administration, technology consulting, reactive computer support, and other services.SpotLink offers multi-featured benefits that include competitive and attractive compensation, paid technical training/certification, holidays, paid-time off (PTO), medical, dental, vision, matching Simple-IRA, and more. You will receive ongoing training and plenty of opportunities for advancement. You'll also enjoy a fun, friendly atmosphere with weekly company lunches, snacks and beverages.

Spotlink

IT Support Technician

Access Control

Background Investigation

Beverages

Cable Software

CompTIA A+

Consulting

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Desktop Administration

Documentation

Driver's License

Information Technology & Information Systems

Internet Security

Knowledge Base

Linux Operating System

Management of Information Systems/Technology (MIS)

Microsoft Active Directory

Microsoft Certifications

Microsoft Office

Microsoft Windows Azure

Microsoft Windows Operating System

Microsoft Windows Server

Mobile Devices

Network Administration/Management

Network Configuration Management

Network System Hardware

Network Systems

Problem Solving Skills

Reference Verification

Resolve Customer Issues

Root Cause Analysis

Service Level Agreement (SLA)

Software Engineering

Software Installation

Surveillance

Systems Administration/Management

TCP/IP (Transmission Control Protocol/Internet Protocol)

Technical Leadership

Technical Support

Time Management

Unified Communications

WINS (Windows Internet Naming Services)

JobScore

OTHER

This role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. AMG Tech Support is seeking skilled, driven technicians to support our growing national client base.

Benefits: <ul><li>Flexible schedule</li><li>Opportunity for advancement</li><li>Profit sharing</li></ul> This Is Not Your Average Tech Job 
Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities <ul><li>Perform a wide range of technical tasks including but not limited to:<ul><li>OS installations, hardware diagnostics, and software setup</li><li>Structured cabling (including drilling, running, and dressing cables)</li><li>Telecom work (punch-downs, demarc extensions, etc.)</li></ul></li><li>Work independently across various environments: retail, medical, restaurant, and corporate</li><li>Maintain a high standard of professionalism with clients</li><li>Be on call and ready to respond to service requests within your territory </li></ul>Preferred Skills & Experience <ul><li>PC and printer troubleshooting experience (a strong plus)</li><li>At least 1 year of I.T. or Telecom experience, and one of the following:<ul><li>A+ Certification</li><li>Network+ Certification</li><li>OR 5+ years verifiable field experience in I.T./Telecom</li></ul></li></ul>Required Equipment & Qualifications <ul><li>Reliable personal vehicle (Public transportation not accepted)</li><li>Valid driver’s license</li><li>Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). </li><li>Laptop with Ethernet port</li><li>Smartphone with mobile hotspot</li><li>Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.</li><li>Punctual, courteous, and presentable</li></ul>Compensation & Perks <ul><li>Paid hourly while on site</li><li>1099 contractor position</li><li>Travel pay included (based on time travel; approx. 80-mile radius from home)</li><li>App-based tracking for job time and travel</li><li>Exposure to new and exciting technologies and clients</li><li>Opportunity to expand your skills and industry knowledge</li></ul>About AMG Tech Support 
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

HARDY INDUSTRIES

Now Hiring IT and Telecom Field Technicians

CompTIA Network+

Diagnostics Solutions/Software

Drilling

Ethernet

Hardware Installation

Help Desk

High Tech Industry

Laptop PC

Maintenance Services

Medical Office

On Call

Printers

Public Transport

Restaurant

Retail

Retail Operations

Smartphones

Software Administration

Telecommunications

Telephone Skills

Time Tracking

FULL_TIME

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. This role requires a deep understanding of insurance industry workflows and the ability to translate business needs into actionable product strategies that deliver measurable impact.

YEAR

DescriptionJob Description:Title: Product Owner  (AI & Insurance Innovation) – Enterprise Systems  Fully Remote   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations    About the Role: The Product Owner will play a pivotal role in driving the integration of Artificial Intelligence into IOA’s core product suite. Reporting to the Director of Product Management, you will lead initiatives that modernize critical areas such as back-office automation, automated underwriting, touchless claims processing, and client engagement. This role requires a deep understanding of insurance industry workflows and the ability to translate business needs into actionable product strategies that deliver measurable impact.    Key Responsibilities: <ul><li>Product Roadmap: Define and maintain a product roadmap aligned with organizational goals and vision. </li></ul><ul><li>Discovery & Research: Conduct industry research and competitive analysis to inform feature development. </li></ul><ul><li>Backlog Management: Prioritize and manage the product backlog to meet delivery milestones. </li></ul><ul><li>Requirements Documentation: Create clear, concise product requirements, including functional specifications and process flows. </li></ul><ul><li>User Stories: Develop high-quality User Stories and acceptance criteria for development teams. </li></ul><ul><li>Design Collaboration: Partner with UX Designers to create prototypes and wireframes. </li></ul><ul><li>Sprint Leadership: Lead Sprint Planning, Daily Stand-Ups, Sprint Demos, and Retrospectives. </li></ul><ul><li>Backlog Grooming: Facilitate backlog refinement sessions to ensure clarity and prioritization. </li></ul><ul><li>Cross-Functional Alignment: Collaborate with technical teams to estimate development efforts and plan releases. </li></ul><ul><li>Stakeholder Engagement: Work with clients and internal teams to define and negotiate requirements. </li></ul><ul><li>Dependency Management: Identify and manage dependencies across teams and systems. </li></ul><ul><li>Metrics Analysis: Analyze product performance metrics to identify areas for improvement and optimize conversion. </li></ul><ul><li>Domain Expertise: Develop deep knowledge of core business functions, processes, and workflows. </li></ul><ul><li>Technical Understanding: Maintain familiarity with core systems, applications, and technical platforms. </li></ul><ul><li>Leadership & Communication: Influence stakeholders at all levels through strong organizational and communication skills. </li></ul>Ideal Candidate Qualifications: <ul><li>3+ years of experience as a Product Owner within the insurance industry. </li></ul><ul><li>Proven track record of delivering AI-driven products. </li></ul><ul><li>Extensive experience leading Scrum teams and managing complex dependencies. </li></ul><ul><li>Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent industry experience in a relevant role. </li></ul><ul><li>Strong understanding of software engineering principles. </li></ul><ul><li>Demonstrated success in gathering and defining requirements. </li></ul><ul><li>Innovative mindset with a commitment to continuous learning and improvement. </li></ul><ul><li>Excellent written and verbal communication skills for both technical and business audiences. </li></ul><ul><li>Relevant certifications in Product Management or related disciplines. </li></ul>  Eligibility Requirement: Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship. This role does not support employment-based visa sponsorship.What We Offer: <ul><li>Highly competitive pay rate based on relevant work experience. </li></ul><ul><li>Compensation for travel and mileage. </li></ul><ul><li>Respectful culture and work/family life balance </li></ul><ul><li>Community service commitment </li></ul><ul><li>Supportive teammates and a rewarding work environment </li></ul>  What to Expect (Application Process): <ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul>Salary RangeThe expected pay range for this position is $80,000 to $95,000 per year, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Information Technology Jobs in Great Falls, MT

IT Support Technician Spotlink

Now Hiring IT and Telecom Field Technicians HARDY INDUSTRIES

Product Owner (AI & Insurance Innovation) Insurance Office of America

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