Role ResponsibilitiesThe responsibilities of the role will include: Managing assigned supplier and card-retention cases from intake through verified resolution and closureContacting suppliers and customers by phone and email to identify reasons for declining or discontinuing card payments and determining appropriate next stepsApplying approved retention strategies to resolve objections, reinforcing the value of electronic card payments, and preserving monetized spendingInvestigating card acceptance, enrollment, remittance, settlement, and payment-processing issues using available systems and dataCoordinating with internal teams and external partners to remove payment friction and deliver timely, sustainable resolutionsMeeting established service, quality, productivity, and follow-up expectations, including accurate case closure and management of reopened casesDocumenting all interactions, commitments, outcomes, and retained-spend results in Salesforce CRM and related reporting toolsEscalating complex, high-value, or policy-sensitive issues to the appropriate stakeholders while maintaining case ownershipMonitoring case trends and identifying recurring issues, process gaps, and opportunities to improve supplier experience and retention performanceSupporting calibration, training, reporting, and other operational initiatives as assigned. High school diploma required; college degree in business, accounting, communications, or a related field preferred2 years of card service experience1 year customer retention, collections, call center, software, or payments experience required; Corpay experience is a plusDemonstrated phone and email skills in de-escalation, objection handling, issue resolution, and relationship retentionExperience with Salesforce or other CRM/ticketing softwareProficiency with Microsoft Office, including Word, Excel, and OutlookAbility to analyzing account, payment, case, and performance data and using that information to make sound decisionsAbility to manage a high-volume case queue and consistently meet monthly productivity, quality, and documentation expectationsStrong critical thinking, time management, collaboration, and communication skillsProfessional fluency in English, with excellent grammar and clear speechAbility to balance supplier needs with Corpay's business objectives while maintaining compliance with approved policies and controls.