Springfield, Missouri10 days ago
p>The Imperium Platform Service Coordinator plays a specialized role in supporting ECC’s Imperium correctional control platform customers by coordinating service requests, triaging support needs, scheduling resources, communicating with customers, maintaining accurate service documentation, and escalating issues to the appropriate internal technical teams. This role serves as the central coordination point for Imperium-related service activity, including customer intake, technician dispatch, remote support coordination, follow-up communication, and coordination with Service, Corrections, Engineering, Programming, and Product/Platform support resources.