Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and civility to others; develops and maintains efficient relationships with others; may include optimally dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Verbal Communication - Expresses information (for example, ideas or facts) to individuals or groups efficiently, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.