Accurately perform simple mathematical calculations • Effectively communicate in English; both oral and written • Interpret a variety of communications (verbal, non-verbal, written, listening and visual) • Maintain confidentiality, discretion and caution when handling sensitive information • Multi-task along with attention to detail • Self-motivation, organized, time-management and deductive problem solving skills • Work independently and as part of a team • Machines, Equipment and Technical Abilities • Email transmission and communication • Internet navigation and research • Microsoft applications; Outlook, Word and Excel • Office equipment; fax machine, copier, printer, phone and computer and/or tablet • Mechanically inclined for the repair and troubleshooting of equipment • Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo • Understands use of all applicable home respiratory equipment and supplies • Physically Demands • Lift and carry office equipment at times • Requires sitting, walking, standing, talking and listening • Requires close vision to small print on computer and/or tablet and paperwork • Requires lifting (minimum of 65 pounds) and transporting of patient equipment • Requires contact with patients and equipment with potential exposure to contagious pathogens • Requires driving a company/personal vehicle for the majority of the workday • Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy • Medical Evaluation and Fit Testing Compliance in a timely manner • Annual Recertification • Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines. • Coordinates verification of Medicare, Medicaid, and private insurance coverage information • Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle • Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations • Educates the patient and/or caregiver on the safe use and maintenance of the delivered items • Maintains assigned company vehicle in a clean and safe working condition • Maintains referral log • Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork • Monitors office supplies • Observes additional needs that the patient may have and reports same during morning meeting • Prepares CMNs/SOPs for Sales Reps and documents on tracking log • Prepares complete and accurate files for Billing Department • Prepares tickets for daily routes • Provides service for walk-in patients • Reports equipment hazards and/or product incidents as required • Works with location personnel to coordinate deliveries.