Nashville, TN30+ days ago
p>ā¢ 3-5 years of experience in a customer-facing role, with a strong focus on post-sales implementation, onboarding, or professional services within a B2B SaaS or consulting environment ā¢ Proven experience owning complex implementations from kickoff through go-live, including managing timelines, dependencies, risks, and shifting requirements ā¢ Strong background in implementation consulting, ERP or P2P consulting, onboarding, or enterprise SaaS deployments ā¢ Hands-on experience working with ERP systems such as NetSuite, Sage, or similar platforms, with the ability to understand how systems, data, and workflows connect ā¢ Demonstrated success leading implementations in multi-stakeholder environments, including working with both operational teams and executive-level contacts ā¢ Ability to confidently facilitate customer conversations where time is constrained and outcomes matter, guiding discussions toward decisions, next steps, and measurable results ā¢ Strong project management skills with a disciplined approach to prioritization, follow-through, and driving work to completion ā¢ Consultative mindset with the ability to balance customer needs, product capabilities, and best practices to deliver scalable solutions ā¢ Excellent customer-facing communication skills, with a focus on clarity, empathy, and building trust during high-impact moments ā¢ Comfort working cross-functionally with Sales, Product, Support, and Customer Success, advocating for customers while minimizing friction and noise ā¢ Ability to operate effectively in fast-moving, ambiguous environments where products, processes, and priorities evolve ā¢ Proactive, solution-oriented approach with a strong sense of ownership and accountability for outcomes. ā¢ Customer Discovery & Solution Design ā¢ Lead in-depth discovery sessions to understand customer business processes, ERP environments, and AP workflows ā¢ Ask thoughtful, probing questions to uncover both stated requirements and underlying needs ā¢ Document current-state processes and design future-state solutions aligned to Stampli best practices ā¢ Translate customer goals into clear implementation plans and configuration decisions.