FT LAUDERDALE, FL30+ days ago
Knowledge of: • Using databases, electronic files, and Microsoft Office Programs • Case management best practices • Ability to: • Plan, organize and coordinate work assignments • Actively listen to others • Communicate effectively verbally and in writing with clients and other agencies • Establish and maintain effective working relationships with others • Solve problems and make decisions • Manage a complex case load • Represent the programs, policies, and procedures in an assertive and professional manner • Work independently and as part of a team • Travel for work purposes • Prioritize and schedule work efficiently, determine work priorities and ensure completion of work assignments • Multi-task and work under pressure • Demonstrate Skills in: • Demonstrates excellent customer service. Track and coordinate the Crisis Waiver Enrollment (CWE) requests, update the client's record in APD iConnect including the Crisis Identification Tool, Programs, Divisions, and Notes Tabs as needed, work with families and agencies to obtain missing supporting documentation when processing CWE requests, provide technical assistance to consumers and their legal representatives regarding the CWE review process, identify immediate local, state and community resources to help alleviate the immediate critical needs of the consumer and their families while the CWE review process is underway, and issue the appropriate written notices of crisis denial or approval upon completion of the CWE process.