NewHousing Specialist: Help Families Access Safe Housing InLivianHousing Specialist: Help Families Access Safe HousingCharlotte, NCJoin a mission-driven team focused on providing safe, affordable housing and professional growth through certifications and collaborative staff support.#J-18808-Ljbffr. You will guide participants through recertifications, rent calculations and HUD form processing, while maintaining accurate records and ensuring HUD compliance.
Residential Housing Specialist Debbie's StaffingResidential Housing SpecialistHigh Point, NCQualifications: Associate's degree in social services, Business Management, or related field preferred. Debbie’s Staffing is seeking a Residential Housing Specialist for our Client in High Point, NC!
Housing Specialist True Team MedicalHousing SpecialistRaleigh, NC$21.76–$27.95 / hourCarolina Outreach is seeking a Housing Specialist to provide community-based in-home individual and family interventions to Mental Health and Substance Abuse clients receiving Assertive Community Treatment (ACT) services. We provide a comprehensive and integrative array of behavioral health services and supports for people of all ages with varying levels of need utilizing an equitable and inclusive approach.
NewHousing Specialist Debbie's StaffingHousing SpecialistHigh Point, NCCommunicate with landlords, tenants, and community partners regarding program requirements and procedures. ? Investigate participant, landlord, and program-related complaints and recommend appropriate resolutions.
Community Engagement Housing Specialist - Concord (65035) Volunteers of America Chesapeake and CarolinasCommunity Engagement Housing Specialist - Concord (65035)Concord, NCCoordinate outreach efforts for the SSVF Program including but not limited to: establish an outreach plan to target the participants as outlined in the SSVF program guidelines, develop a set schedule to visit the VA, shelters, and other places that homeless and low-income families (Veterans) are likely to congregate, and develop communication/ updates with the VA and other key housing and community providers. Job Title: Community Engagement Housing Specialist Group: Programs Department: Supportive Services for Veteran Families (SSVF) Region: NC Location: Durham, NC Classification: Non-Exempt Status: Full Time Reports to: Team Lead or Assistant Director Supervises: N/A Travel Requirement: Telework Capacity and travel in the areas of MD, VA, DC and the Carolinas as needed.
Housing Specialist InlivianHousing SpecialistCharlotte, North CarolinaHigh School diploma or possession of a certificate of equivalence of High School Achievement (GED) and one (1) year of relevant experience, plus one (1) to three (3) years’ experience in the housing or social services field, or an equivalent combination of education and experience sufficient to fulfill essential position functions. Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files, records, and office supplies, and eyestrain from working with computers and other office equipment.
Affordable Housing Specialist City of AshevilleNCAffordable Housing SpecialistAsheville, NC$53,298.23–$58,628.05 / yearThe purpose of this position is to (1) perform professional functions in the coordination and administrative management of City-funded affordable housing policies, procedures, and programs, (2) support the implementation of initiatives to redevelop City-owned property for affordable housing and (3) support the Affordable Housing Division in accomplishing the City of Asheville's objectives of creating and preserving affordable housing in the Asheville community. Work includes processing contracts and agreements with developers, funding partners, and allied agencies, non-profits, and for-profit entities; managing consultants and contractors engaged to do work on the City's behalf, including bid solicitation, evaluation, award, and negotiation; preparing website and communications materials for project(s); and monitoring project progress.
Affordable Housing Specialist City of Asheville, NCAffordable Housing SpecialistAsheville, NCThe purpose of this position is to (1) perform professional functions in the coordination and administrative management of City-funded affordable housing policies, procedures, and programs, (2) support the implementation of initiatives to redevelop City-owned property for affordable housing and (3) support the Affordable Housing Division in accomplishing the City of Asheville’s objectives of creating and preserving affordable housing in the Asheville community. Work includes processing contracts and agreements with developers, funding partners, and allied agencies, non-profits, and for-profit entities; managing consultants and contractors engaged to do work on the City’s behalf, including bid solicitation, evaluation, award, and negotiation; preparing website and communications materials for project(s); and monitoring project progress.
ACTT Housing Specialist RHA Health ServicesACTT Housing SpecialistAsheville, North CarolinaRegular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Persons who meet the requirements specified for Qualified Professional (QP) status have the knowledge, skills, and abilities required by the population and age to be served may deliver supports within the requirements of the staff definition specified in the service definitions.
Housing Specialist, Special Programs InlivianHousing Specialist, Special ProgramsCharlotte, North CarolinaResponsible for performing assigned duties pertaining to, and in accordance with, the Agency’s Housing Choice Voucher Administrative Plan and procedures and in accordance with HUD, federal, local and other applicable laws, rules, policies and procedures for targeted special programs such as Veterans Administration (VASH), Family Unification (FUP), Disaster Housing Assistance (DHAP), Family Self-Sufficiency (FSS) Program, etc. High School diploma or possession of a certificate of equivalence of High School Achievement (GED) and one (1) year of relevant experience, plus two (2) to three (3) years’ experience in the housing or social services field, or an equivalent combination of education and experience sufficient to fulfill essential position functions.
Customer Service Specialist II - Housing and Community Development City of Wilmington NCCustomer Service Specialist II - Housing and Community DevelopmentWilmington, NC$10–$24 / hourAs a Customer Service Specialist II - Housing & Community Development, youll help connect people with vital resources, support federally funded programs, and ensure projects that strengthen neighborhoods move forward. Please acknowledge that you agree to fully complete all required sections of the application, including work experience, education, and the supplemental questionnaire; and that your responses are truthful and complete and can be verified within your application.
NewHousing Choice Voucher Admin Specialist Durham Housing AuthorityHousing Choice Voucher Admin SpecialistDurham, NCThe Durham Housing Authority is looking for an Administrative Support Specialist to help ensure the accuracy of rent determinations and support the Housing Choice Voucher Program. You will enter data, review documentation, and provide excellent customer service, contributing to meaningful work that impacts the community.#J-18808-Ljbffr.
Housing Stabilization Specialist (6683) The Salvation Army USAHousing Stabilization Specialist (6683)Greensboro, NCAssess each client for supportive service needs focusing on the following nine areas of concern: Health, Housing, Substance Abuse, Mental Health, Employment, Legal, Benefits, Financial Literacy and Domestic Violence. About this opportunity: Provide stabilization case management services to individuals and families transitioning from emergency shelter with the goal of assisting them in attaining and maintaining an independent housing placement.
Self-Directed Housing Occupancy Specialist FAR InspectionsSelf-Directed Housing Occupancy SpecialistTryon, NC$25–$35 / hourFAR Inspections is actively seeking a reliable independent contractor to perform residential mortgage inspections in Polk County, North Carolina and surrounding communities. Lower volume counties typically feature higher per-inspection rates, while higher volume counties offer more consistent daily work.
Affordable Housing Community Manager FairsteadAffordable Housing Community ManagerKinston, North CarolinaPrepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.
ACT Team Housing Qualified Professional RHA Health ServicesACT Team Housing Qualified ProfessionalNew Bern, North CarolinaHealthcare insurance: Medical, Dental, Vision, Disability, Voluntary Benefits, Employee Assistance Program, Telemed and Pharmacy Insurance, Health Advocate service which assists employees find doctors, schedule appointments, estimate costs, answer medical/prescription questions, resolve medical claims issues and basically does the leg-work for employees. Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
EVP of Housing Choice Voucher Program InlivianEVP of Housing Choice Voucher ProgramCharlotte, North CarolinaPlans, directs, manages, and monitors all facets of the Housing Choice Voucher program – Tenant Based Vouchers, Project-Based Vouchers (PBV), and Community Based Rental Assistance Programs, including program staff, to ensure compliance with HUD rules and regulations, the Agency’s Administrative Plan, and federal, state, and local regulations, laws, and ordinances in order to foster effective and efficient operations as well as innovation and flexibility in accordance with INLIVIAN’s Moving to Work (MTW) designation. Requires strong interpersonal, oral, and written communication skills; the ability to effectively communicate and interact with individuals of varying social, cultural, economic, professional, and educational backgrounds, including the ability to effectively deal with individuals who may be angry, argumentative, or disagreeable; the ability to act with tact, good judgment, and discretion; and to maintain the confidentiality of matters as appropriate.
Certified Peer Support Specialist Premier Services of Carolina, Inc.Certified Peer Support SpecialistConcord, NCUnder the supervision of the Clinical Director and the Program Director, the Peer Specialist will function as a role model to peers; exhibiting competency in personal recovery and use of coping skills; serving as a consumer advocate, providing consumer information and peer support for clients in outpatient and inpatient settings. Independently or with periodic assistance of higher graded treatment team members, utilize and teach problem-solving techniques with individuals and groups; The Peer Support Specialist may share their own experiences and what skills, strengths, supports, and resources they use.
Resident Engagement Specialist Progress ResidentialResident Engagement SpecialistCharlotte, NCWith a strong focus on end to end RTA (Request for Tenancy Approval) management, this role ensures that all required documentation is completed accurately and submitted promptly, enabling efficient inspections, timely approvals, and full compliance with program requirements. The Resident Engagement Specialist is a key member of Progress Residential's Affordable Housing team and plays a vital role in ensuring families utilizing Housing Choice Vouchers experience a smooth, supportive, and timely move in process.
Leasing Specialist - Charlotte (New) LSA ManagementLeasing Specialist - Charlotte (New)Charlotte, NCFull timeWe combine the expertise and passion of Laurel Street with a long-term owner's focus on quality and impact, creating a unique opportunity to add value for residents, team members, and partners. LSA Management is a forward-thinking property management firm dedicated to providing top-tier services for apartment communities across the Southeast.
Tenant Support Specialist PCR StaffingTenant Support SpecialistCharlotte, NCSkill required to: plan and carry out shift activities; communicate effectively orally and in writing; interact appropriately with tenants, staff, service partners, governmental agencies, volunteers, and visitors; prepare and present reports. POSITION SUMMARY The Tenant Support Specialist is responsible for supporting the daily management of Housing Facilities including managing access control for tenants, guests, and visitors to the facility.
Procurement Specialist Lee Hecht HarrisonProcurement SpecialistRaleigh, NC$22–$25 / hourThe successful candidate will play a critical role in ensuring timely purchasing, vendor management, payment processing, and support for resident-related procurement needs. This is a fast-paced, contract opportunity ideal for a detail-oriented professional who excels at managing multiple priorities, maintaining accurate records, and delivering exceptional customer service.
Peer Support Specialist (Durham) Pathways to Life, IncPeer Support Specialist (Durham)Durham, NCPathways to Life, Inc. is expanding its Peer Support Services program and is hiring Certified Peer Support Specialists (CPSS) to provide community-based recovery services for adults living with mental health and/or substance use disorders. If your recovery journey has equipped you to encourage others, this role allows you to use your lived experience to help individuals build independence, strengthen community connections, and move toward their personal recovery goals.
Peer Support Specialist (Kitty Hawk) Pathways to Life, IncPeer Support Specialist (Kitty Hawk)Kitty Hawk, NCPathways to Life, Inc. is expanding its Peer Support Services program and is hiring Certified Peer Support Specialists (CPSS) to provide community-based recovery services for adults living with mental health and/or substance use disorders. If your recovery journey has equipped you to encourage others, this role allows you to use your lived experience to help individuals build independence, strengthen community connections, and move toward their personal recovery goals.
Peer Support Specialist (Greenville) Pathways to Life, IncPeer Support Specialist (Greenville)Greenville, NCPathways to Life, Inc. is expanding its Peer Support Services program and is hiring Certified Peer Support Specialists (CPSS) to provide community-based recovery services for adults living with mental health and/or substance use disorders. If your recovery journey has equipped you to encourage others, this role allows you to use your lived experience to help individuals build independence, strengthen community connections, and move toward their personal recovery goals.
Certified Peer Specialist- Public Health Rockingham County NCCertified Peer Specialist- Public HealthRockingham County, NCEmployee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices and/or assembly or fabrication of parts at distances close to the eyes. The North Carolina Formerly Incarcerated Transition (FIT) Program coordinates with existing state and local resources to assist formerly incarcerated individuals suffering from chronic disease with all aspects of successful reentry, focusing on linkages to essential medical services.
Community Development Program Specialist Piedmont Triad Regional CouncilCommunity Development Program SpecialistKernersville, North CarolinaWork is performed as part of community development solutions team including CD Program Intake personnel, CD Coordinator and work may be led by CD Project Coordinators and is performed under the leadership of the CD Supervisors. Specific tasks include income inquiry, math calculations, preparing correspondence, forms, reports, and maintaining various databases and spreadsheets with data entry.
Intensive In-Home Specialist Coastal Horizons CenterIntensive In-Home SpecialistRocky Mount, NCWilling to deliver services in a wide range of community settings such as detention centers, schools, homes, jails, libraries, homeless shelters, and any other applicable locations deemed appropriate and safe. This role delivers skill-building, crisis intervention, case management, and resource coordination in home and community settings while collaborating with families, providers, and community partners to promote positive outcomes.
TASC Peer Support Specialist Coastal Horizons CenterTASC Peer Support SpecialistWhiteville, NCThe PSS promotes consumer engagement in TASC or other justice-related services, therapy with clinicians, engagement with psychiatric appointments, involvement and engagement with wellness services and recovery support, and engagement with primary care; completes all tracking and reporting requirements for outcomes and evaluation and documents services provided; and assists clients in a variety of ways – transportation, sharing of personal recovery stories, etc. The PSS works directly with the Bladen, Columbus, and Brunswick County TASC Care Managers to ensure continuity of care and engages in a team approach in the provision of services with TASC, probation, treatment providers, and support services.
Enhanced TASC Peer Support Specialist Coastal Horizons CenterEnhanced TASC Peer Support SpecialistWilmington, NCPrimary duties include providing peer support and mentoring services to justice-involved individuals with mental health and co-occurring disorders; assisting clients in engaging in behavioral health treatment and community resources; accompanying clients to appointments as appropriate; and supporting individuals in overcoming barriers related to housing, transportation, healthcare, and other social determinants of health. Preference will be given to individuals with experience working with justice-involved individuals and individuals with serious mental illness (SMI), co-occurring disorders, trauma histories, and/or complex behavioral health needs.
Full Time - Sales Specialist - Millwork - Day Lowe's Companies IncFull Time - Sales Specialist - Millwork - DayFayetteville, NCBased in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
PROvider Specialist Lowe's Companies IncPROvider SpecialistMooresville, NCThe PROvider Specialist will compile data to organize packets for business reviews, reviewing documentation submitted by Service Providers, sending out business review invitations and required documents to PROviders and Lowe's stakeholders, capturing feedback/actions from business reviews, recapping, and tracking and following-up on required action plans. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.
PROvider Rotation Specialist Lowe's Companies IncPROvider Rotation SpecialistMooresville, NCBased in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Executes daily and weekly tasks as assigned ensuring attention to detail and working with direct manager to resolve any competing priorities, open questions or concerns.
PROvider Network Specialist Lowe's Companies IncPROvider Network SpecialistMooresville, NCThe PROvider Network Specialist is responsible to ensure that Lowe's has a third-party PROvider pool (Installers, General Contractors, Repair PROviders) able to meet the needs of the business in regard to Lowe's PROvider strategy, as well as ensure that all third-party PROviders comply with Lowe's application and contractual compliance guidelines. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.
Inventory Replenishment Senior Specialist Lowe's Companies IncInventory Replenishment Senior SpecialistMooresville, NCBased in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Bachelor's degree In business, supply chain, logistics, industrial engineering or equivalent relevant experience in business or inventory operations or progressive career development in retail management/operations or equivalent years of experience in lieu of education requirement, if applicable.
Full Time - Sales Specialist - Appliances - Day Lowe's Companies IncFull Time - Sales Specialist - Appliances - DayMount Airy, NCBased in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
Transportation Sr. Specialist - Ecommerce Lowe's Companies IncTransportation Sr. Specialist - EcommerceMooresville, NCBased in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Specialist - ECommerce is expected to be the subject matter expert for their respective area and to represent Lowe's Transportation in communication with Carriers, Vendors, Lowe's Digital Team, and Supply Chain cross-functional teams.
NewFull Time - Sales Specialist - Flooring - Day Lowe's Companies IncFull Time - Sales Specialist - Flooring - DaySouthern Pines, NCBased in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
In-Home Sales Specialist Lowe's Companies IncIn-Home Sales SpecialistWhiteville, NCBased in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion.
Stabilization Compliance Specialist FairsteadStabilization Compliance SpecialistCharlotte, North CarolinaThis compliance role will work alongside leasing, operations, and social services teams to guarantee a smooth, timely, and fully compliance lease-up experience, as well as acting as a liaison between site staff, residents, housing agencies, and other stakeholders to maximize economic outcomes, and minimize operational risks. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.
Cornea and External Diseases Specialist Physician - 1501381 Necnic GroupCornea and External Diseases Specialist Physician - 1501381Greenville, North CarolinaLocated inland off of the North Carolina coast, Greenville is 45 miles east of interstate 95, just over an hour to Raleigh, a little over an hour to the pristine beaches of the Crystal Coast of NC. Seeking an experienced BC/BE fellowship trained specialist in Cornea/External Diseases to join a multidisciplinary team in eastern North Carolina.
Ophthalmologist/Glaucoma Specialist - 1501394 Necnic GroupOphthalmologist/Glaucoma Specialist - 1501394Greenville, North CarolinaLocated inland off of the North Carolina coast, Greenville is 45 miles east of interstate 95, just over an hour to Raleigh, a little over an hour to the pristine beaches of the Crystal Coast of NC. Seeking an experienced BC/BE fellowship trained Glaucoma Specialist to join a multidisciplinary team in eastern North Carolina.
Oculoplastic Specialist - 1501368 Necnic GroupOculoplastic Specialist - 1501368Greenville, North CarolinaLocated inland off of the North Carolina coast, Greenville is 45 miles east of interstate 95, just over an hour to Raleigh, a little over an hour to the pristine beaches of the Crystal Coast of NC. Seeking an experienced BC/BE fellowship trained Oculoplastic Specialist to join a multidisciplinary team in eastern North Carolina.
Tenant Relocation Specialist Leumas ResidentialTenant Relocation SpecialistDurham, NC$20–$25 / hourFull timeWe serve as the sole contractor tasked with assisting HUD with the relocation of Section 8 tenants throughout the nation; and our ultimate mission is to help as many families as possible find homes that improve their housing stability, education, health and well-being, economic security, and mobility. This position could be perfect for college students, recent college grads, entry-level professionals, re-entrants to the workforce, or even experienced professionals seeking a career change .
Leasing Specialist - Luxury Multifamily The NRP Group LLCLeasing Specialist - Luxury MultifamilyCharlotte, NCUnder the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service. Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.
Construction Specialist BeEvolvedHRConstruction SpecialistDurham, NCSupervise volunteers, laborers, and support staff in landscaping and exterior finishing tasks, including topsoil spreading, mulching, shrub and tree planting, straw spreading, mailbox and house number installation, gutter extension placement, general site clean-up. Extensive hands-on experience in residential construction and maintenance, including but not limited to carpentry, drywall repair, painting, trim work, punch-out work, warranty repairs, basic landscaping, and general construction services.
Certified Peer Support Specialist Little Gerald ServicesCertified Peer Support SpecialistMONROE, NC$16–$24 / hourCoordinating with person(s) served to assist with achieving goals related to their life challenges with recovery, housing, employment, social skills, educational skills, community inclusion, coping skills, symptom management, medical needs, etc. We work hard to embrace cultural diversity and inclusion and encourage everyone at Little Gerald Services to bring their authentic selves to work every day.
Employment Specialist True Team MedicalEmployment SpecialistFayetteville, NC$21.76–$24.70 / hourThe Employment Specialist works collaboratively with clients, families, and natural supports to deliver person-centered, strengths-based interventions tailored to meet individual needs. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.
Peer Support Specialist True Team MedicalPeer Support SpecialistRaleigh, NC$36,044–$46,284 / yearIn this role, you will provide clinical services to all clients receiving CST team services, including but not limited to: tenancy support interventions using the Permanent Supportive Housing model; service coordination, including working with the CST team leader to monitor each individual’s clinical status and response to treatment; symptom assessment and management; individual supportive counseling; providing activities-of-daily-living, social, interpersonal relationship, and leisure-time-activity services; support services or direct assistance to ensure that clients obtain the basic necessities of daily life; and education, support, and consultation to individuals’ families and other major supports. We provide a comprehensive and integrative array of behavioral health services and supports for people of all ages with varying levels of need utilizing an equitable and inclusive approach.
Leasing Specialist (Multi-Family, Downtown Raleigh) Kane Realty CorporationLeasing Specialist (Multi-Family, Downtown Raleigh)Raleigh, NCFull timeYou will play an essential role in leading efforts in advertising and marketing, touring and greeting new prospects, and ensuring that all follow-up and closing procedures are being followed in order to boost occupancy and provide an extraordinary resident experience. Maintain thorough and accurate records of all in-person, telephone, and digital communication and manage CRM software to ensure that follow-ups are conducted and all questions and requests are answered in a timely and professional manner.