UNKNOWN

FEED

Under the general supervision of the Lead Help Desk Analyst, assist with resolution of systems and applications problems as reported to ensure a high value, widely accessible, comprehensive, integrated information network, which meets customer needs. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

HOUR

Brown University Health

Service Desk Analyst

ea_via_bold

Overview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Core Competencies: Service desk leadership | Incident management | SLA compliance | Knowledge management.

Csv-Taurean

Service Desk Lead

sourcestack_via_bold

Cross-Functional Asset & Configuration Management (PWS 1.16.10, 1.16.5):** Cross-trained in Asset Management and Configuration Management to ensure equipment deployments tracked through the Service Desk inherently align with ASTS/DPAS records and CM baselines. Build and maintain ServiceNow Performance Analytics dashboards that provide real-time and historical visibility into ticket volumes, resolution times, SLA compliance, backlog aging, and customer satisfaction trends; use these dashboards to brief leadership and drive data-informed operational decisions.

Technology, Automation, and Management

Lead Senior Service Desk Engineer - PAE Fires IT Support Services

The IT Service Desk Lead is also accountable for incident resolution, service request management, and continuous improvement of service delivery as well as managing and coordinating on-site IT support for the organization's remote locations, including offices, retail locations, or other field-based operations. Problem Solving - Generates creative approaches to addressing problems and opportunities; identifies and weighs options, makes sound decisions after reviewing all relevant information; anticipates and plans for potential problems; takes calculated risks; recognizes impact of solutions.

Arhaus Inc

linkup_via_bold

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. As a Help Desk Technician III, you will support the U.S. Department of Education's Office of the Chief Information Officer (OCIO) by providing hands-on technical support to employees in the Chicago Regional Office and remote personnel supported by the region.

GD Information Technology

DESKTOP Support–CHICAGO REGION

FULL_TIME

YEAR

LincolnIT is seeking a high-performing Service Desk Engineer to support our Managed Services team in a hybrid role combining remote service desk responsibilities with onsite desktop support coverage at one of our key client locations, in the Bronx. Provide support for end-user and resident-facing technology, including: TVs, phones, mobile devices, and WiFi connectivity.

Lincoln IT

Service Desk Engineer (Hybrid – Remote + Onsite Support)

partner JazzHR

Overview: GovCIO is currently hiring for a Service Desk Lead oversees daily IT support operations, manages service desk staff, ensures timely ticket resolution, maintains service levels, and drives continuous improvement using ITIL and ServiceNow. Responsibilities: Operate within NIST 800-53 constraints to ensure compliant, resilient support for Windows enterprise environments and Microsoft 365 services (Exchange, SharePoint, Office, enterprise file services) and mission critical systems.

Govcio LLC

[AW]-iCims

Minimum Resource Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. " Reviews and interprets prescription and medical benefit coverage across all lines of business including Medicare D to determine what type of prior authorization review is required, documents any relevant medication history and missing information to assist the pharmacist/nurse/physician in the review process.

Mindlance

Pharmacy Prior Authorization Technician

jobdiva

Unió Digital is an Arizona-based managed service provider (MSP) delivering Managed IT Services, Low Voltage Cabling, Access Control, Video Surveillance, and Intrusion Services across Tucson, Phoenix, and Flagstaff. Provide mentorship and guidance to Tier I and Tier II service desk technicians, fostering a collaborative and knowledgeable team environment.

Unio Digital

Tier III Service Desk Engineer (Remote)

JOB SUMMARY The Service Desk Analyst 2 (weekend/day shift) will provide intermediate technical support to resolve advanced technical issues related to hardware, software, and networking. Office 365 and Exchange Management (Online and On-Prem) Provide support for Office 365, including user management, license assignments, troubleshooting, and email-related issues.

Netrio

Service Desk Analyst II (Weekends)

Tier III Service Desk Engineer

BreezyHR

Responsibilities include troubleshooting day-to-day IT issues, supporting Windows and Linux environments, installing and configuring equipment, running and terminating network cabling, mounting network infrastructure, and assisting with technical projects. This is an excellent opportunity to gain practical experience across managed IT services, enterprise networking, telecommunications, cybersecurity, and cloud technologies while working alongside experienced engineers.

Zella Technologies, LLC

IT Support & Field Services Technician (Level 1)

Zoho

Zella Technologies

The ideal candidate will have experience working within a Managed Service Provider (MSP) environment, strong familiarity with Professional Services Automation (PSA) platforms such as HaloPSA, and an understanding of IT service management processes, ticket workflows, and Service Level Agreements (SLAs). ISI Enterprises is a leading provider of managed IT services, cybersecurity solutions, and compliance-focused technology services supporting organizations operating in highly regulated environments, including contractors within the Defense Industrial Base (DIB).

ISI Enterprises

Support Desk Coordinator

We provide a wide range of business technology services, including print and document solutions, technology lifecycle management, workflow automation, integrated support, and structured cabling. If you have experience supporting accounting operations, enjoy working with customers, and take pride in maintaining accurate financial records, we encourage you to apply and learn more about joining Solutions Management Group.

Solutions Management Group

Part-time Service Desk Analyst

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor. Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required.

Dunhill Professional Search of Wilmington, Inc.

Service Desk Agent

Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.

Zones simplifies information technology by providing end-to-end capabilities and acting as a singular point of contact for hardware solutions and software licensing. Our expertise carries over to Zones lifecycle management services such as technology assessments, data center engineering, virtualization and cloud computing planning, and software asset management.
 
 <ul>
 <li>
 Multinational technology procurement and fulfillment </li><li>
 Solutions across mixed categories - servers, networking, storage, security and software</li><li>
 Zones configuration and integration centers for custom fulfillment and delivery</li><li>
 Specialized solution architects provide IT assessments and facilitate strategic planning</li><li>
 Lifecycle management services from initial project planning to IT asset disposition</li><li>
 Established partnerships with major hardware manufacturers and software publishers</li><li>
 Culture of five star service excellence that earns industry recognition</li>
</ul>

Zones dedicated teams serve organizations of every size and in specialized markets including:

<ul>
<li>
 Small and Medium-Sized Businesses</li><li>
 Enterprise</li><li>
 SLED (State, Local, Education)</li><li>
 Healthcare</li><li>
 Retail &amp; Hospitality</li>
</ul>

Zones Mission
 
At Zones, our mission is to be a single source for our clients to gain the knowledge, expertise and IT infrastructure to achieve their goals.
 
 
 

Zone perks include:
<ul>
<li>Fitness Program</li>
<li>Catered Lunches</li>


<li>Onsite Massage Therapy</li>

<li>Ongoing classroom, online and one-to-one training that positions you for success with your clients</li>
<li>Compensation-boosting incentives, contents and prizes</li>
<li>Commuter assistance programs</li>
<li>Referral bonus program</li>
<li>Sports league team sponsorships</li>
</ul>

Zones Inc

ITHelpdeskTechnician

10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours). Anthem EAP services provide up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention.

Merced County, CA

Medical Records Technician - Extra-Help Medical Records Technician

Aug 25, 2026'',''Aug 25, 2026'',''Classified'',''Classified'',''Non-Exempt'',''Non-Exempt'',''Yes'',''Yes'',''Full-time'',''Full-time'',''false'',''380983'',''380983'',''true'',''380983'',''false'',''Submission for the position: Pharmacy Technician - Pharmaceutical Systems & Policy - (Job Number: 30150)'',''false'',''380983'',''false'',''true''. From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

West Virginia University

Pharmacy Technician - Pharmaceutical Systems & Policy

We're looking for a motivated Desktop Technician Intern to join our team and gain real-world experience in client support, troubleshooting, ticketing, workstation support, documentation, and service delivery. You'll get exposure to client-focused IT service workflows, ticketing systems, workstation environments, Microsoft technologies, and the tools and processes that support a high-performing managed IT services team.

Help Desk Technician Jobs in the United States

Service Desk Analyst Brown University Health

Service Desk Lead Csv-Taurean

Lead Senior Service Desk Engineer - PAE Fires IT Support Services Technology, Automation, and Management

Service Desk Lead Arhaus Inc

DESKTOP Support–CHICAGO REGION GD Information Technology

Service Desk Engineer (Hybrid – Remote + Onsite Support) Lincoln IT

Service Desk Lead Govcio LLC

Pharmacy Prior Authorization Technician Mindlance

Tier III Service Desk Engineer (Remote) Unio Digital

Service Desk Analyst II (Weekends) Netrio

Tier III Service Desk Engineer Unio Digital

IT Support & Field Services Technician (Level 1) Zella Technologies, LLC

IT Support & Field Services Technician (Level 1) Zella Technologies

Support Desk Coordinator ISI Enterprises

Part-time Service Desk Analyst Solutions Management Group

Service Desk Agent Dunhill Professional Search of Wilmington, Inc.

ITHelpdeskTechnician Zones Inc

Medical Records Technician - Extra-Help Medical Records Technician Merced County, CA

Pharmacy Technician - Pharmaceutical Systems & Policy West Virginia University

Internship - Desktop Technician Mainstay Technologies LLC

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