FULL_TIME

FEED

UNKNOWN

The Senior Analyst decides resolution strategy for the most complex Tier I issues, owns shift-level queue management and quality assurance decisions, designs the knowledge and procedures that raise First Contact Resolution and Tier 0 deflection, and leads the trend analysis that feeds Proactive Problem Management and the Customer Experience Roadmap. Analyze and validate Tier 0/I performance data for the Customer Support Metrics Dashboard, Monthly Customer Support Activity Report, and Quarterly XLA Performance Report, interpret CSAT and Customer Effort Score results, and recommend service improvements to leadership.

YEAR

Empower AI Inc.

SENIOR TIER I AGENT (QUALITY AND MENTORING)

[AW]-iCims

This position supports students and staff in the library, Technology Assistance Center, and computer labs by troubleshooting issues related to hardware, software, printing, and network access. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Radford University

Computer Support Specialist

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The position supports the Canvas learning management system (LMS) and classroom technology while handling day-to-day hardware, software, and HelpDesk requests as part of the Client Services team. Over the past 161 years, the university has become a premier liberal arts urban institution of higher education and center of excellence for the preparation of students and the development of leaders for tomorrow's world.

VIRGINIA UNION UNIVERSITY

Instructional Technology Support Specialist

Manage technical support, desk technical services, help desk services via service Tickets and act as a hands-on technician by providing fully-fledged technical services to users around the region with effective SLA compliance. Lead IT Facility manager to oversee and execute IT office relocations, migration projects and IT vendor sourcing, negotiations and contracting.

ZIM Integrated Shipping Services Ltd.

IT Services Manager

The IT Support Specialist II will serve as a primary interface between users and the customer’s support organization, providing responsive technical assistance for workstations, operating systems, applications, user accounts, Microsoft 365 services, peripherals, printers, and other end-user technologies. Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business.

Agil3 Technology Solutions (A3T)

IT Support Specialist II OCONUS

partner JazzHR

IT Support Specialist II

As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home. While classified as a Level 1 role, this position offers opportunities to contribute beyond basic support through ownership of issues, collaboration with cross-functional IT teams, and participation in continuous improvement initiatives.

HOUR

Somatus, Inc.

IT Helpdesk Specialist 1

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Commonwealth of Virginia

Manage, deploy, and secure end-user workstations and mobile devices and applications across the agency using system management tools, including system imaging, endpoint protection, patch management, software distribution, and endpoint/mobile device management. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance; actively resolving escalated end-user help requests within established SLAs.

DHRM

Desktop Engineer, Information Technology Section

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This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Work to complete reactive and/or proactive support cases, providing exceptional support and consultation to clients via phone, email, and chat support tickets.

Ntiva

Apple Support Specialist

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The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations. In this role, a successful candidate will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems.

Everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business.

Leidos

Sr. Tier 2 Helpdesk Lead

October 28, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Systems Administration Intern

Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

ObjectWin Technology Inc

Field Engineer 3

PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT PRESENT__PRESENT. Travel with field teams to customer and program sites nationwide to support installations, deployments, and infrastructure build-outs, including site surveys, rack-and-cable work, and acceptance testing.

Core One Solutions LLC

Field Engineer - Junior

The Leidos Digital Sector is seeking a highly skilled and experienced Network Specialist will be responsible for the advanced operational support, management, and troubleshooting of the enterprise network infrastructure, with a specific focus on transport services (e.g., MPLS, VPLS, Carrier Ethernet) and the Software Defined Wide Area Network (SD-WAN) environment. The Network Specialist serves as a critical escalation point for the help desk, handling complex incidents, performing planned network changes, and ensuring the reliability, availability, and performance of the enterprise network.

Network Specialist

13473 Non-Appropriated Fund Instrumentality NAFI Non-Department of Defense DoD Transfer People with Disabilities Schedule A Priority Placement Program DoD Military Reserve MR and National Guard NG Technician Eligible Priority Placement Program DoD Military Spouse Preference MSP Eligible Priority Placement Program DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act VEOA of 1998 Veterans Recruitment Appointment VRA. Education FOREIGN EDUCATION If you are using education completed in foreign colleges or universities to meet the qualification requirements you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program or full credit has been given for the courses at a U.S. accredited college or university.

ORGANIZATION
The Army, as one of the three military departments (Army, Navy and Air Force) reporting to the Department of Defense, is composed of two distinct and equally important components: the active component and the reserve components. The reserve components are the United States Army Reserve and the Army National Guard.


Regardless of component, the Army conducts both operational and institutional missions. The operational Army consists of numbered armies, corps, divisions, brigades, and battalions that conduct full spectrum operations around the world. The institutional Army supports the operational Army. Institutional organizations provide the infrastructure necessary to raise, train, equip, deploy, and ensure the readiness of all Army forces. The training base provides military skills and professional education to every Soldier—as well as members of sister services and allied forces. It also allows the Army to expand rapidly in time of war. The industrial base provides world-class equipment and logistics for the Army. Army installations provide the power-projection platforms required to deploy land forces promptly to support combatant commanders. Once those forces are deployed, the institutional Army provides the logistics needed to support them.


Without the institutional Army, the operational Army cannot function. Without the operational Army, the institutional Army has no purpose.

OUR PURPOSE REMAINS CONSTANT
To deploy, fight and win our nation’s wars by providing ready, prompt and sustained land dominance by Army forces across the full spectrum of conflict as part of the joint force.

The Army mission is vital to the Nation because we are the service capable of defeating enemy ground forces and indefinitely seizing and controlling those things an adversary prizes most – its land, its resources and its population.

United States Army

General Supply Specialist

The Tier 2 Network Specialist is responsible for the advanced operational support, management, and troubleshooting of the enterprise network infrastructure, with a specific focus on transport services (e.g., MPLS, VPLS, Carrier Ethernet) and the Software-Defined Wide Area Network (SD-WAN) environment. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.

Nexgen Data Systems Inc

Tier II Network Specialist

Core One Solutions

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value. We are searching for a self-motivated ElectroMechanical engineer with a proven record of excellent project delivery and experience to lead several company projects.

KUKA AG

Principal Electromechanical Engineer, Customer Service

External users cannot see internal systems, so when a Tier I KC agent cannot resolve an issue, the Coordinator determines the correct resolver group, ensures the ticket is complete and correctly prioritized, tracks it to resolution, and manages communication back to the external user through the email-based Customer-Confirmed Ticket Closure process. Serve as the senior technical decision-maker within Tier I, analyzing the most complex incidents and service requests to determine root cause and business impact, and deciding resolution strategy, priority, and escalation across Tier II, Tier III, and specialized resolver groups.

Help Desk Technician Jobs in Virginia

SENIOR TIER I AGENT (QUALITY AND MENTORING) Empower AI Inc.

Computer Support Specialist Radford University

Instructional Technology Support Specialist VIRGINIA UNION UNIVERSITY

IT Services Manager ZIM Integrated Shipping Services Ltd.

IT Support Specialist II OCONUS Agil3 Technology Solutions (A3T)

IT Support Specialist II Agil3 Technology Solutions (A3T)

IT Helpdesk Specialist 1 Somatus, Inc.

Computer Support Specialist Commonwealth of Virginia

Desktop Engineer, Information Technology Section DHRM

Apple Support Specialist Ntiva

Sr. Tier 2 Helpdesk Lead Leidos

Systems Administration Intern Leidos

Field Engineer 3 ObjectWin Technology Inc

Field Engineer - Junior Core One Solutions LLC

Network Specialist Leidos

General Supply Specialist United States Army

Tier II Network Specialist Nexgen Data Systems Inc

Field Engineer - Junior Core One Solutions

Principal Electromechanical Engineer, Customer Service KUKA AG

Knowledge Center Escalation Coordinator Empower AI Inc.

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