NewMortgage Disclosure Desk JobotMortgage Disclosure DeskPittsburgh, PA$50,000–$52,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Business Systems Analyst (Contractor or Full-Time) Mastery Charter SchoolsBusiness Systems Analyst (Contractor or Full-Time)Philadelphia, PA$68,000–$81,000 / yearFull timeOther Requirements: Ability to physically perform the essential duties of the role as outlined above, and to work in the environmental conditions required, such as traveling to network campuses, monitoring and interacting with students, in-person facilitation of trainings, etc; This role may require frequent travel between multiple locations. About Mastery: Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students.
NewHCMS Analyst St. Luke's Health Network, Inc.HCMS AnalystAllentown, PARemoteFull timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Coordinate multiple phases of testing, to include writing test plans and test scripts, performing system testing and supporting user testing.
IT Help Desk Analyst Cardiovascular LogisticsIT Help Desk AnalystBristol, PAPart timeUnder general supervision, provide technical software, hardware and network problem resolution to all Cardiology Consultants of Philadelphia (CCP) computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Network Technicians; troubleshoot problems; pass more complex end-user problems on to Network Technicians; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. Identifies, diagnoses, and resolves problems for users of personal computers (Desktops, Laptops, Tablets, and Smart Phones) software and hardware, CCP network, the Internet and new computer technology in a call center/on-site environment; communicates solutions to end-users.
Help Desk Analyst American Technology ConsultingHelp Desk AnalystHarrisburg, PennsylvaniaThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at- 1101 South Front St., Harrisburg, PA 17104 Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there. Required Skills: • Experience with call tracking and ticketing software • Attentive to details and ability to be resourceful (using supplied documentation) • Ability to support users with limited knowledge of computers, software, hardware, and systems • Above average communication skills and telephone manner.
Help Desk Analyst - Contract MJDP ResourcesHelp Desk Analyst - ContractPhiladelphia, PAMinimum skills and experience: * Minimum 2 years of experience working in a single point of contact. * Experience using Jira Service Management Helpdesk application.
SUPPORT CENTER ANALYST/HELP DESK Independence Health SystemSUPPORT CENTER ANALYST/HELP DESKPATimely follow ups with customers to make sure problem/request was handled or to notify them of changes in status to their open trouble tickets. Escalates problems when appropriate, utilizing Support Center Tracking software to manage problem identification, escalation, and resolution.
HDA3 A4 SC3 (Tier 1 Help Desk) Compu-Vision Consulting Inc.HDA3 A4 SC3 (Tier 1 Help Desk)Harrisburg, PAThe Help Desk Analyst performs the skills listed below- " Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. " Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Help Desk Specialist National Medical Services IncHelp Desk SpecialistPAPhysical Demands: Ability to talk, hear, stand, reach with hands and arms, and use hands and fingers to manipulate instrument/equipment controls, computer keyboard, objects, tools, or controls. This role supports a modern hybrid IT environment, including cloud-based systems, endpoint management, and collaboration platforms, while delivering a high-quality user experience.
Help Desk American Technology ConsultingHelp DeskHarrisburg, PennsylvaniaThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at- 1101 South Front St., Harrisburg, PA 17104 Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there. Required Skills: • Experience with call tracking and ticketing software • Attentive to details and ability to be resourceful (using supplied documentation) • Ability to support users with limited knowledge of computers, software, hardware, and systems • Above average communication skills and telephone manner.
IT Help Desk Manager Arcadia UniversityIT Help Desk ManagerGlenside, PAEssential Functions: Serve as a role model of exemplary customer service to faculty, staff, students, and guests of the University by professionally and accurately using independent judgment to troubleshoot, diagnose, record, classify, correct, document, communicate, and close ITSS Service Requests or Incidents via the phone, email, or face-to-face. Required Knowledge, Skills and Abilities: Experience in using, configuring, and troubleshooting desktop productivity applications such as Google Workspace, Microsoft Intune, and other business-critical software on Windows and macOS platforms, within an Active Directory environment.
Service Desk Analyst American Technology ConsultingService Desk AnalystHarrisburg, PennsylvaniaThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at- 1101 South Front St., Harrisburg, PA 17104 Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there. Required Skills: • Experience with call tracking and ticketing software • Attentive to details and ability to be resourceful (using supplied documentation) • Ability to support users with limited knowledge of computers, software, hardware, and systems • Above average communication skills and telephone manner.
Service Desk / Systems Support Analyst – Philadelphia BVA Bear's IT SolutionsService Desk / Systems Support Analyst – PhiladelphiaBoiling Springs, PAThe Service Desk / Systems Support Analyst provides centralized service desk operations and systems support for City Council, handling ticket intake, remote troubleshooting, routine maintenance, and compliance aligned system support. BVA Bears IT Solutions is seeking a Service Desk / Systems Support Analyst – for a full‑time position primarily supporting City of Philadelphia facilities onsite.
IT Service Desk Analyst North American Dental GroupIT Service Desk AnalystPittsburgh, PennsylvaniaFull timeNADG is the fastest growing dental services organization of scale in the United States and today consists of a network of over 200+ dental practices in 15 states and 25 regional markets, and recently have become the first Transatlantic Dental Service Group! Issues outside the scope of their capability or responsibility are fixed by engaging in routine other service resources from other facilities, unit, organizational groups, or the businesses service desk.
Sr. Pricing & Deal Desk Analyst Accendra Health IncSr. Pricing & Deal Desk AnalystHarrisburg, PA$90,000–$110,000 / yearYou will use your passion for data curiosity and advanced financial modeling skills to build out and maintain pricing tools, RFP responses, and financial authority approval matrices for price actions that come through to you via our CRM: SFDC / Salesforce request. Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world.
Senior Service Desk Analyst - Remote, United States Slipstream ITSenior Service Desk Analyst - Remote, United StatesRemote, United States, PARemote$45,000–$50,000 / yearManage an open ticket queue including Incidents, Requests, Tasks and Changes across multiple ticketing systems such as ServiceNow, FreshService and Zendesk. Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, and WiFi.
Service Desk Analyst, Brewery The Boston Beer Co IncService Desk Analyst, BreweryPA$25.96–$45.67 / hourIntermediate trouble shooting of technologies including wired and wireless network connectivity, client operating systems, telephony and conference rooms, handheld scanners, printers, productivity applications (such as Microsoft 365), business applications (such as SAP), etc. The Service Desk Analyst I participates in daily operations of the service desk; providing customer support and technical support and participating in support of major service incidents.
NewSr. Pricing & Deal Desk Analyst Owens & MinorSr. Pricing & Deal Desk AnalystHarrisburg, PA$90,000–$110,000 / yearYou will use your passion for data curiosity and advanced financial modeling skills to build out and maintain pricing tools, RFP responses, and financial authority approval matrices for price actions that come through to you via our CRM: SFDC / Salesforce request. Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world.
Service Desk Analyst, Temp - Dynamic Energy Pattern Energy Group LPService Desk Analyst, Temp - Dynamic EnergyPennsylvaniaAt Dynamic Energy, we’re on a mission to bring more distributed renewable energy online across the U.S. We develop, finance, and build large-scale commercial and community solar, energy storage, and EV charging projects for our customers and partners, providing them with the financial guidance, technical expertise, and tenacity to bring these important projects online. Dynamic Energy is a wholly owned subsidiary of Pattern Energy, a leading renewable energy provider committed to the sustainable development and operation of high-quality power facilities and transmission assets that bring low-cost clean energy to millions of customers.
Help Desk Support Almo CorpHelp Desk SupportPhiladelphia, PARequirements: Previous experience as an IT Help Desk Technician or Field Technician A strong working knowledge of computer systems, hardware and software Basic understanding of networking principals Ability to diagnose and resolve technical issues Excellent communication and interpersonal skills Professional demeanor at all times Demonstrated organizational ability and follow-through Ability to work within a team setting while demonstrating self-sufficiency and independence Ability to work in a fast paced, dynamic environment Interest in learning new technologies and keeping current with those used in the environment supported. What we look for in a candidate: Associates Degree or higher; IT related is preferred OR equipment experience 1-3 years of experience (Senior level role requires 3+ years) Proficiency or knowledge of Microsoft Office Suite Sharp problem-solving skills utilizing cognitive thinking and intuition for diverse client base Ability to work well under pressure, prioritize, and meet established goals in a timely manner Strong written and verbal communication, time management, and record keeping skills Customer service orientation.
IT Help Desk Technician NuvemIT Help Desk TechnicianSharon Hill, PA$31.25–$36.05 / hourNuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care. In this role, you will support and maintain technology across our in-house operations, offsite pharmacies, and remote users — ensuring seamless performance of network infrastructure, computers, phone systems, mobile devices, and related technologies.
Service Desk Analyst Mortgage ConnectService Desk AnalystCoraopolis, PennsylvaniaFull timeWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The Service Desk Analyst troubleshoots when problems are encountered via root causes analysis, implements temporary workarounds as appropriate, and designs permanent solutions aimed at increasing application and network availability and usability.
Help Desk Support Technician II Silvi Concrete Products, Inc.Help Desk Support Technician IIFairless Hills, PennsylvaniaFull timeMonitor and respond to helpdesk requests in a timely manner, owning the ticket lifecycle from creation through resolution by identifying, testing, and validating solutions, coordinating with end users, and maintaining accurate status updates in the helpdesk system. Support and troubleshoot industry-specific batching and operational software; partner with external software vendors to resolve issues and implement updates in accordance with change management policies and procedures.
IT Service Desk Technician Maximus IncIT Service Desk TechnicianPittsburgh, PAMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. This versatile resource is responsible for providing end-to-end technical support across the IT Service Desk, Desktop Support, Video Teleconferencing (VTC), and Mobile Device (iPhone), and Application and Tools environments.
IT Service Desk Manager Washington & Jefferson CollegeIT Service Desk ManagerWashington, PAFull timeRegularly exercise discretion and judgment to ensure that best IT practices are followed, and that continuous business operations which rely on technology are possible as indicated by the following examples: Serves as a role model of exemplary customer service to faculty, staff, students, and guests of the College by professionally and accurately using independent judgment to troubleshoot, diagnose, record, classify, correct, document, communicate, and close IT Service Requests or Incidents via the phone, email, or face-to-face. Manage the overall operations of the IT Service Desk by facilitating work of the IT staff and student workers, providing training to students and staff workers of college technologies, and ensuring work is performed in an efficient manner that promotes accuracy and timely completion of requests.
IT Support Analyst All Lines TechnologyIT Support AnalystCranberry Township, PAFull timeAbility to communicate orally with technical and non-technical personnel; able to follow oral and written instructions; and possess the ability to read and interpret documents such as operating, maintenance instructions, and procedure manuals. • Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc.) and possess good mechanical/electrical ability.
Junior Business Systems Analyst Willow Valley CommunitiesJunior Business Systems AnalystWillow Street, PennsylvaniaFull timeCollaborate with the Business Systems Team to provide Help Desk support for existing business systems including but not limited to ERP, EHR, HCM, CRM, and Point of Sale. In this role, you'll work closely with the Business Systems team to troubleshoot system issues, support end users, maintain business processes, and assist with system configuration, reporting, and analytics.
EPIC Analyst, Level 1 - IT EPIC Clinical - Full Time Guthrie ClinicEPIC Analyst, Level 1 - IT EPIC Clinical - Full TimeSayre, PAMonitors and assures clinical system performance proactively, resolving issues as they arise to ensure system performance, support patient data, patient care, security, and confidentiality as evidenced by the effective day‐to‐day operation of the systems and the review of system reports and responding to user requests and help desk calls. The Epic Clinical Analyst I will be responsible for the coordination of test plans, engaging the end users in the development of test plans, documenting changes/updates to the test plan and making necessary changes to the system.
Programmer Analyst II Ellwood Group IncProgrammer Analyst IINew Castle, PASharepoint is a plus; Web development, Microsoft Powershell, experience a plus; Excellent communication and interpersonal skills; Detailed oriented with strong analytical/problem solving skills that result in quality solutions; Strong organizational and time management skills; Ability to be "on-call" as needed; Ability to maintain confidentiality at the highest level; Valid driver's license and reliable transportation; and. Qualifications: Bachelor's Degree required in Computer Programming / Computer Science / Information Systems or equivalent knowledge based on experience; Three-five years' programmer analyst experience in information systems with experience in a manufacturing environment required; Demonstrated programming skills and understanding of relational database design and techniques.
Cybersecurity Analyst F&M TrustCybersecurity AnalystChambersburg, PARemoteFull timeTo help this role resonate with a wide range of candidates, similar positions at other organizations may be titled: Security Operations Analyst, SOC Analyst, Information Security Analyst, Cyber Defense Analyst, IT Security Analyst, or Junior Cybersecurity Analyst. Equivalent experience may include hands-on technical work (home lab environments), 1–2 years in MSP, help desk, or system administration roles, and/or relevant certifications or reputable cybersecurity bootcamps.
Senior Technical Support Analyst Hajoca CorporationSenior Technical Support AnalystPAAbout the Role: You will: Function as the first point of contact for Hajoca Profit Center and National Support Center support requests, providing technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products. Document problems and conversations to create an incident that can be referenced by other technicians and for training purposes all while providing world class customer service and support.
LN Venues, Venue Applications Support Analyst Live Nation Entertainment IncLN Venues, Venue Applications Support AnalystPASits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment; lifts up to 20 pounds regularly; crouch/kneel/bend/reach frequently and stand/walk regularly for several hours at a time when installing or supporting technology at venues; exposed to typical office environment conditions and noise levels while working from central office; exposed to large crowds, high volumes of noise, and sometimes outdoor conditions during onsite venue support; travel may require flying, driving, or using mass transit. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.
Cybersecurity Analyst Farmers and Merchants Trust Company of Chambersburg PACybersecurity AnalystChambersburg, PATo help this role resonate with a wide range of candidates, similar positions at other organizations may be titled: Security Operations Analyst, SOC Analyst, Information Security Analyst, Cyber Defense Analyst, IT Security Analyst, or Junior Cybersecurity Analyst. Equivalent experience may include hands-on technical work (home lab environments), 1-2 years in MSP, help desk, or system administration roles, and/or relevant certifications or reputable cybersecurity bootcamps.
IT Support Analyst I Concurrent Technologies CorpIT Support Analyst IJohnstown, PACTC values teamwork, innovation, continuous learning, and exceptional customer service, providing opportunities to expand your technical skills while building a rewarding career with an organization dedicated to making a meaningful impact. Supporting employees across the organization, you'll contribute to a collaborative, customer-focused environment where technology enables engineers, researchers, and business professionals to accomplish their mission.
Provider Contract Analyst Highmark IncProvider Contract AnalystPAThe analyst will be heavily involved in provider-facing activities such as assisting with the Helion Provider Help Desk to answer questions related to Utilization Management and claims processing, collaborating with the development team to draft agreements, and assisting with health plan contract negotiations. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Analyst III, Technical Support Waste Management IncAnalyst III, Technical SupportPAFrequently Repetitive motions Eye/hand/foot coordination Bending, crouching, kneeling, reaching, and standing Lifting, carrying, and transporting equipment weighing up to 50 pounds Walking within office buildings, data rooms, and customer or market area sites Constantly Sitting Talking Hearing Travel and Site Visits Ability to travel to market area locations and other business sites as needed. Other Knowledge, Skills or Abilities Required Demonstrates intermediate‑level knowledge or skills across three or more of the following functional areas: Diagnose and resolve end‑user network connectivity issues by identifying wired versus wireless failures in desktop docking environments and executing systematic troubleshooting to restore optimal network performance.
Technical Support Analyst All Lines TechnologyTechnical Support AnalystPittsburgh, PAFull timeThis role is critical in ensuring a smooth transition for end users by providing frontline support, managing escalations, and maintaining clear communication throughout the process. Monitor rollout progress and report trends or recurring issues to leadership.
Technical Support Analyst Spang & CompanyTechnical Support AnalystPittsburgh, PennsylvaniaAdditional responsibilities include installing and upgrading PC software, configuring and deploying new hardware and software, developing and maintaining procedures for consistent end-user support, and participating in an after-hours on-call rotation. Major responsibilities will include assisting PC users with everyday technical issues, investigating and reporting hardware and software problems, and tracking support requests through a help desk ticketing system.
URBN Desktop Analyst Urban Outfitters IncURBN Desktop AnalystPhiladelphia, PAURBN is looking for a Desktop Analyst that will be responsible for providing technical support for all corporate employees at the Navy Yard campus, off-site offices, as well as remote workers. Utilize troubleshooting techniques to diagnose and resolve issues submitted through our help desk website as well as case escalations submitted via our remote support teams.
GRC Security Analyst II Essential Utilities IncGRC Security Analyst IIBryn Mawr, PAParticipate in development, implementation and operation of control/compliance frameworks and security best practices based on ISO 27001/27002, NIST (800-30, Cyber Security Framework/CSF), COBIT, Critical Security Controls, CIS Configuration Benchmarks. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. The primary responsibilities of the GRC Security Analyst II (Governance & Risk) are to ensure the security and integrity of the organization's information systems, with a specific focus on risk & vulnerability management as well as security compliance.
NewSOC Analyst I FutureSoft ConsultingSOC Analyst IHarrisburg, PennsylvaniaThe selected analyst will monitor critical communication sites and information systems, investigate alerts, document security events, perform initial triage, and escalate incidents according to established procedures. This individual should be able to investigate alerts, document findings clearly, follow escalation procedures, and communicate effectively during both routine operations and high-priority incidents.
NewSOC Analyst I FutureSoft Consulting IncSOC Analyst IHarrisburg, PAThe selected analyst will monitor critical communication sites and information systems, investigate alerts, document security events, perform initial triage, and escalate incidents according to established procedures. This individual should be able to investigate alerts, document findings clearly, follow escalation procedures, and communicate effectively during both routine operations and high-priority incidents.
URBN Desktop Analyst URBNURBN Desktop AnalystPhiladelphia, PennsylvaniaFull timeRole Summary: URBN is looking for a Desktop Analyst that will be responsible for providing technical support for all corporate employees at the Navy Yard campus, off-site offices, as well as remote workers. Utilize troubleshooting techniques to diagnose and resolve issues submitted through our help desk website as well as case escalations submitted via our remote support teams.
NewTemporary Call Center Analyst All Lines TechnologyTemporary Call Center AnalystPittsburgh, PAFull timeThis role is critical in ensuring a smooth transition for end users by providing frontline support, managing escalations, and maintaining clear communication throughout the process. Monitor rollout progress and report trends or recurring issues to leadership.
Senior Security Operations Analyst Penn MedicineSenior Security Operations AnalystPhiladelphia, PARemoteSecurity Operations involves end user security service escalation, security incident response, data forensics, technical research, threat intelligence, vulnerability management, and supporting other Information Security initiatives as necessary. And 5+ years Experience in information technologies, especially information security, such as security operations and incident response, regulatory compliance or audit, vulnerability management, security engineering or similar experience (Required).
Senior IT Support Analyst Iovance BiotherapeuticsSenior IT Support AnalystPhiladelphia, PennsylvaniaMental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines . Able to don cleanroom garments and personal protective equipment (scrubs, gowning coverall, sterile boots, masks, gloves, goggles) aseptically and work in a clean room environment for extended periods of time.
Senior EPIC Configuration Analyst - Grand Central and Prelude Certifications Presbyterian Healthcare ServicesSenior EPIC Configuration Analyst - Grand Central and Prelude CertificationsPAThis position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization''s needs. Responsibilities: This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutions.
Expert EPIC Configuration Analyst - Orders Certification - Remote Eligible Presbyterian Healthcare ServicesExpert EPIC Configuration Analyst - Orders Certification - Remote EligiblePARemoteThis position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization''s needs. Responsibilities: This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutions.
Senior EPIC Configuration Analyst - Orders Certification - Remote Eligible Presbyterian Healthcare ServicesSenior EPIC Configuration Analyst - Orders Certification - Remote EligiblePARemoteThis position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization''s needs. Responsibilities: This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutions.
NewRemote Senior EPIC Configuration Analyst (Healthy Planet and Compass Rose) Presbyterian Healthcare ServicesRemote Senior EPIC Configuration Analyst (Healthy Planet and Compass Rose)PARemoteThis position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization''s needs. Responsibilities: This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutions.