UNKNOWN

FEED

In this position, you will serve as a first point of contact for end users, resolving and escalating issues reported by phone, walk-in, voicemail, fax, and email, while helping maintain Help Desk documentation and procedures. Answer, log, and track incoming issues and requests received by phone, walk-in, voicemail, fax, and email.

YEAR

Clarity Partners

Help Desk Analyst

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Provide incident management for issue identification, diagnosis, troubleshooting, tracking, escalation and resolution for hardware and software issues relating to laptops, mobile devices and related peripherals, prior to escalation to team leads or other resolver groups. Located on Chicago's West and Southwest Side, Sinai Chicago is comprised of Mount Sinai Hospital, Holy Cross Hospital, Schwab Rehabilitation Hospital, Sinai Children's Hospital, Sinai Community Institute, Sinai Medical Group, and Sinai Urban Health Institute.

HOUR

Sinai Health System Inc

Called Chicago's "safety-net giant," Sinai Health System's merger with Holy Cross Hospital in 2013 created a unique Jewish-Catholic partnership united in a mission to bring quality, compassionate health care and social services to some of Chicago's most economically challenged communities. SHS includes Mount Sinai Hospital, Schwab Rehabilitation Hospital, Holy Cross Hospital, Sinai Children's Hospital, Sinai Medical Group, Sinai Community Institute, and Sinai Urban Health Institute and employs approximately 4000 individuals.

IS HELP DESK SYSTEMS ANALYST

Here’s a little bit more about what we’re looking for in a Help Desk Support Analyst Level 3. We are looking for someone that is confident and comfortable when working with clients, with the ability to empathize effectively regrading their request, enabling the successful troubleshooting, diagnosing, and resolution of the issue at hand. Please keep reading to determine if you’re a good fit for what we’re looking for in a Help Desk Support Analyst Level 3. The ideal person we are looking to fill our position loves supporting people when they need help.

BridgePoint Technologies.

Help Desk Support Analyst Level 3

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You'll be the first line of support, helping end-users solve problems, onboard new clients, and ensuring our service delivery remains best-in-class. What You Bring Required: 1-2 years of IT troubleshooting experience supporting computers, networking, or server infrastructure.

Framework IT

IT Support Technician (Tier 1 Help Desk)

Offer a blend of on-site and remote support, including but not limited to configuring Outlook and OneDrive, printer configurations, internet issues, networking questions, access via Remote Desktop, MacOS support, and other Level 1-2 support issues. Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action.

Cortavo

Onsite Service Desk Analyst II (Hybrid/Client Onsite)

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

StratAcuity Staffing Partners Inc

IT Service Desk Analyst

This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures. Acts as an interface for customers to request service, responding to telephone calls, walk-ins, voice mails, faxes, emails, text, work orders, chat, and self-service tickets.

Cook County, IL

Service Desk Analyst I

Able to work well under pressure and deal with all angles of support at all levels, for example, walk ups, service desk, chat, and phone, including meeting rooms setups for internal and client meetings along with town halls and company events. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future.

Real Chemistry, LLC

Cook County Government

SERVICE DESK ANALYST I

Analysts support hardware, software, networks, telecommunications, portals, system access, audio-visual equipment, and connectivity, and play an important role in recognizing and rapidly escalating potential outage signals to service-desk leadership and the Outage Response Team. These positions receive incidents and service requests, resolve approved first-contact and authorized Tier 2 issues, document interactions in ServiceNow, confirm restoration, and escalate issues requiring advanced assistance.

Computer World Services Corp

Tier 1/2 Service Desk Analyst (Senior)

FULL_TIME

The Tier 1/2 Service Desk Analysts serve as initial points of contact for issues involving computer hardware, software, networks, telecommunications, websites, portals, system access, audio-visual equipment, and connectivity. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

DecisionPoint | Cortek

Tier 1/2 Service Desk Analyst (Journeyman)

[AW]-iCims

The Senior Tier 1/2 Service Desk Analysts support issues involving computer hardware, software, operating systems, networks, telecommunications, websites, portals, user access, audio-visual equipment, and enterprise connectivity. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

For candidates residing in: Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, Pennsylvania, Virginia, Washington, the District of Columbia, New York City, Newark, San Jose, or San Francisco the salary range is $63,135 - $97,865. Working closely with the rest of IntelliScript's business and IT employees, the Service Desk Analyst II will act as a consultant to support internal and external customers reporting issues, requesting information, access, and other services.

Milliman Inc

Service Desk Analyst II - IntelliScript (Remote)

Computer World Services

Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue. Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.

K2 Services

Service Desk Analyst - Remote (After Hours)

Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent. SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America's leading value-add industrial distribution companies.

SunSource, a leader in industrial and mobile fluid power distribution for the past 70 years, provides customers with innovative solutions that help reduce maintenance costs, lower operating costs and increase productivity. The solutions are part of the SunSource Advantage: a comprehensive program offering design and engineering support; supply chain optimization; productivity solutions; value-added services; and repair capabilities. 

SunSource

Service Desk Analyst

We support equity, diversity, and inclusion efforts that benefit all employees through the leadership of our DEI Council, our Employee Resource Groups which are open to everyone, and other community initiatives. Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.

Help Desk Analyst Jobs in Illinois

Help Desk Analyst Clarity Partners

Help Desk Analyst Sinai Health System Inc

IS HELP DESK SYSTEMS ANALYST Sinai Health System Inc

Help Desk Support Analyst Level 3 BridgePoint Technologies.

IT Support Technician (Tier 1 Help Desk) Framework IT

Onsite Service Desk Analyst II (Hybrid/Client Onsite) Cortavo

IT Service Desk Analyst StratAcuity Staffing Partners Inc

Service Desk Analyst I Cook County, IL

IT Service Desk Analyst Real Chemistry, LLC

SERVICE DESK ANALYST I Cook County Government

Tier 1/2 Service Desk Analyst (Senior) Computer World Services Corp

Tier 1/2 Service Desk Analyst (Journeyman) DecisionPoint | Cortek

Tier 1/2 Service Desk Analyst (Senior) DecisionPoint | Cortek

Service Desk Analyst II - IntelliScript (Remote) Milliman Inc

Tier 1/2 Service Desk Analyst (Journeyman) Computer World Services

Tier 1/2 Service Desk Analyst (Journeyman) Computer World Services Corp

Tier 1/2 Service Desk Analyst (Senior) Computer World Services

Service Desk Analyst - Remote (After Hours) K2 Services

Service Desk Analyst SunSource

Service Desk Analyst Intern Cannon Design Inc.

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