UNKNOWN

FEED

This role is responsible for diagnosing and resolving hardware and software issues while delivering exceptional customer service. We are seeking a motivated Help Desk / Service Desk Analyst I to provide frontline technical support to internal users.

4P Consulting

Help Desk / Service Desk Analyst I -4P/663

sourcestack_via_bold

Review accounts for accuracy of provision or deprovision based on requests • Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN • Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested • Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards • Communicate status of processed onboard or offboard requests to hiring managers • Resolve requests within SLA while providing the highest level of customer service • Display a consistent understanding of compliance to assist in high priority escalations and requests Qualifications & Skills Required: • Associate degree in a related field OR minimum 2+ years of help desk support • One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) • Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines • Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting • Detail oriented with the ability to work independently • Excellent oral, written, and interpersonal communication • Experience in performing well under pressure • Capable of working competently with personnel at multiple levels of the organization • Experience with ServiceNow or Okta is a plus • Must have work authorization that allows candidate to work in the United States Position Responsibilities: • Receive and track onboard and offboard requests; check the requests for completeness and accuracy • Submit requests for new accounts using ServiceNow ticketing system.

Help Desk Analyst 2

CONTRACTOR

Under general supervision, the incumbent receives and resolves customer inquiries related to DDS Online Services account creation and access, identity verification for address change transactions, and the issuance of digital licenses. Respond to and resolve customer inquiries regarding DDS Online Services accounts, identity verification processes, address change transactions, and digital license issuance.

Apidel Technologies

IT Help Desk Analyst

partner Conrep

The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses.

Padmore Global Connections

Help Desk Analyst 1

Under general supervision, the incumbent receives and resolves customer inquiries related to DDS Online Services account creation and access, identity verification for address change transactions, and the issuance of digital licenses. Key Responsibilities Respond to and resolve customer inquiries regarding DDS Online Services accounts, identity verification processes, address change transactions, and digital license issuance.

Info Way Solutions LLC

jobdiva

HOUR

PeopleNTech LLC

GA DDS IT Help Desk Analyst

We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations in good performance.

Integra

clearcompany

FULL_TIME

Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines. Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN.

Nleague Services Inc

GA DHS - Help Desk Analyst 2

The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

Help Desk Analyst 1 (765352)

Routine local travel to client sites is a regular part of this role, supporting hardware deployments, onsite troubleshooting, and general field service work within the local service area — though most day-to-day work is handled remotely from our office. Candidates should possess equivalent professional experience, with a minimum of 3-5 years in IT support or a related technical role, demonstrating strong technical troubleshooting ability, sound independent judgment, and experience operating in an SLA-driven service delivery environment.

Syclone IT Solutions

Help Desk Technician II

Primary Responsibility: The Helpdesk Team Lead is responsible for the logistics and coordination of solutions regarding technology support involving a team of technical resources. Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.

Milner, Inc.

HELP DESK TEAM LEAD

Milner

Help Desk Team Lead

ea_via_bold

Responsibilities: Assist Cortavo end users with various desktop support related questions, such as setting up Outlook, OneDrive, access via Remote Desktop, printer configurations, internet issues, networking questions, and other Level 1-2 support issues. Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action.

Cortavo

Service Desk Analyst II

This employee is responsible for providing telephone support for a 3000-plus user environment, dispatching all technical support to customer locations, handling all incoming calls and escalation for software and hardware support, and maintaining a service order database using the appropriate Service Desk Call Management software. The Service Desk Analyst must be capable of making decisions regarding the urgency and or seriousness of calls and serve as a liaison between the technical staff of the department and the department's wide variety of customers.

Tanner Medical Foundation Inc

Service Desk Analyst II - Information Tech Evenings

Key Competencies: Advanced troubleshooting and analytical skills Customer service excellence Incident and problem management Service level management (SLA adherence) Technical documentation and knowledge management Healthcare technology support Cybersecurity awareness and compliance HIPAA compliance Physical Demands:Work is largely sedentary, with occasional standing and walking. Below are a few of the benefits Archbold Medical Center offers to employees: Work/Life Balance Planning for the Future Low-Cost Prescriptions Health Wellness Benefits Planning for Lifes Unexpected Moments Helping You to Advance Your Career Mission To provide safe, innovative and compassionate care for our communities.

Archbold Memorial

SERVICE DESK ANALYST

This role delivers both remote and deskside support, resolves hardware and software issues, documents work thoroughly in the Firm's ITSM platform, and helps ensure a high level of service for a professional legal user base. Ability to support Windows desktop environments and perform basic to intermediate troubleshooting of laptops, desktops, docks, printers, peripherals, and related endpoint technology.

AGG Careers

Service Desk Analyst

This role manages the employee support tool by receiving requests, documenting issues, resolving common questions, and routing more complex needs to the appropriate team. The Help Desk Support role provides first level assistance to employees who need help with company systems, access, processes, and routine technical issues.

Delta Air Lines Inc

FOS , Help Desk Support - Corporate, DPS

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

IT Service Desk Analyst - Bilingual

5+ years experience working in a Customer Service facing role providing IT helpdesk, service desk or desktop support services. Remotely troubleshoots end user inquires including but not limited to hardware, software and telecommunication issues.

Help Desk Analyst Jobs in Georgia

Help Desk / Service Desk Analyst I -4P/663 4P Consulting

Help Desk Analyst 2 4P Consulting

IT Help Desk Analyst Apidel Technologies

Help Desk Analyst 1 Padmore Global Connections

IT Help Desk Analyst Info Way Solutions LLC

GA DDS IT Help Desk Analyst PeopleNTech LLC

IT Help Desk Analyst Integra

GA DHS - Help Desk Analyst 2 Nleague Services Inc

Help Desk Analyst 1 Nleague Services Inc

Help Desk Analyst 1 (765352) Padmore Global Connections

Help Desk Technician II Syclone IT Solutions

HELP DESK TEAM LEAD Milner, Inc.

Help Desk Team Lead Milner

Service Desk Analyst II Cortavo

Service Desk Analyst II - Information Tech Evenings Tanner Medical Foundation Inc

SERVICE DESK ANALYST Archbold Memorial

Service Desk Analyst AGG Careers

FOS , Help Desk Support - Corporate, DPS Delta Air Lines Inc

IT Service Desk Analyst - Bilingual DPR

Senior IT Service Desk Analyst Pivotal Solutions

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