1,669 Results for

Guest Services Manager Jobs in Washington, DC

Jobs

Washington, DC28 days ago

$59,820–$101,836

New!

Falls Church, VA4 days ago

li>

Provide basic clerical services as requested by members of one of the governance committees, including drafting / editing / proofing correspondence, packaging, basic typing, filing, and copying / scanning.

Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates.

McLean, VA13 days ago
$130,000–$140,000
Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Learn more by visiting - Link here Home - LifeWorks Restaurant Group.

New!
Washington, DC1 day ago
$66,000–$80,000
b>Location901 Massachusetts Ave NW, Washington, District of Columbia, United States, 20001VIEW ON MAP.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

New!
Washington, DC3 days ago
This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere. This full-time, salaried role is hands-on and people-focused, requiring a strong leader who can inspire teams, deliver outstanding customer experiences, and drive operational and financial success.

Ashburn, VA11 days ago
$21–$25.50
li>Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others!
Lead, manager and develop team members by coaching, inspiring, and motivating them to exceed goals in sales, speed, order accuracy, and guest experience – and celebrate their achievements along the way.

New!
WASHINGTON, DC1 day ago
$90,015–$116,490
p>You’ll serve as the primary client contact for the Food Service Operation, ensuring seamless delivery, operational excellence, and an elevated “white glove” experience across all service lines.
Oversee daily hospitality operations, ensuring teams are equipped, aligned, and delivering at a high level.

Laurel, MD10 days ago
$65,000–$75,000 Per Year
As a hotel management company, we strive to: “Provide exceptional service to our guests by empowering our team to consistently deliver the spirit of hospitality.” . Whether it be our best-in-class learning and development or our travel discounts that ‘feed your inner explorer, we work hard to create and deliver what YOU need.

New!
SILVER SPRING, MD1 day ago
$89,250–$115,500
Role Overview:
Sodexo is seeking a hands-on General Manager to lead multi-unit DiningOperations at Leisure World, a vibrant 55+ adult living community with 5,600 homes in Silver Spring, MD. This position blends operational leadership with creative marketing, community engagement, and brand‑building strategy—ideal for a leader who thrives at the intersection of hospitality, innovation, and service excellence.

New!
Alexandria, VA6 days ago
$20.50–$20.75 Per Hour
p>The Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.

Prince Frederick, MD30+ days ago
$17.25–$17.50 Per Hour
The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control.
The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.

Columbia, MD30+ days ago
$23–$23.25 Per Hour
Full-time
The Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.

Springfield, VA30+ days ago
$16.77–$17.02 Per Hour
Full-time
The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.

Annapolis, MD30+ days ago
$17–$17.25 Per Hour
Full-time
The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.

Baltimore, MD30+ days ago
Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. Technicians will collaborate with store teams and managers to troubleshoot animatronic and other store operations issues and conduct timely repairs to minimize damage discard rates.

Hanover, MD30+ days ago
$21–$24 Per Hour
p>At Home2 Suites by Hilton Arundel Mills BWI Airport, we believe hospitality is more than check-ins and check-outs—it’s about making people feel genuinely welcome, cared for, and valued.
As our Guest Services Manager, you’ll be the heartbeat of the front office operation, ensuring guests receive exceptional service while coaching and developing a high-performing team.

National Harbor, MD30+ days ago
$52,275–$61,500 Per Year
The Assistant Guest Services Manager will assist the Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.

Annapolis, MD30+ days ago
$22.08–$27.60 Per Hour
li>Be the leading example of hospitality for our team members and guests,educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns.
You will coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results.

Baltimore, MD30+ days ago
$45,000–$50,000 Per Year
We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry.

New!
Washington, DCToday
$22–$24 Per Hour
Pay Range: $22.00-24.00/ hour Key Responsibilities for the Guest Services Supervisor:
Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
Minimum Qualifications for the Guest Services Supervisor:
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

New!
Washington, DC2 days ago
$23–$25 Per Hour
p>About Troon:
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities.
Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.

Baltimore, MD14 days ago
$17.31–$20.45 Per Hour
The Aquarium protects, enhances and restores natural resources through education and engagement, habitat restoration, animal rescue and sustainable business practices, with its conservation work guided by three overarching goals-to combat climate change, save wildlife and habitats, and stop plastic pollution. Support guest service needs by working posts in any / all of the following areas: Waterfront Park, Harbor Wetland, Membership/Will Call/4D Cashier, 4D Theater, Information Desk, VR and other posts as assigned.

Baltimore, MD14 days ago
$17–$19.75 Per Hour
The Aquarium protects, enhances and restores natural resources through education and engagement, habitat restoration, animal rescue and sustainable business practices, with its conservation work guided by three overarching goals-to combat climate change, save wildlife and habitats, and stop plastic pollution.
Support guest service needs by working posts in any / all of the following areas: Waterfront Park, Harbor Wetland, Membership/Will Call/4D Cashier, 4D Theater, Information Desk, VR and other posts as assigned.

Baltimore, MD30+ days ago
$18.27–$24.87 Per Hour
Responsibilities include taking the initiative to support the needs of guests from the moment of arrival through departure, ensuring all requests are addressed with enthusiasm and always following Aquarium policies and procedures while keeping in mind the Aquarium values of Connection, Curiosity, Optimism, Service and Wellbeing. This position is expected to maintain daily communication with the team of Guest Service Representatives/Specialists to create informed Aquarium representatives, monitor service levels and coach them for a successful future at NA.

Hanover, MD30+ days ago
Why We Need Your Talents: The Guest Services Supervisor is responsible for directing shift operations and ensuring the consistent delivery of high-quality service across the slot floor and Live! This role plays a critical part in supervising frontline team members, coordinating service responses, and maintaining compliance with departmental procedures and gaming regulations.

Springfield, VA30+ days ago
Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests.

Rockville, MD30+ days ago
Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests.

Washington, DC30+ days ago
$28–$30 Per Hour
p>https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf.
Both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Baltimore, Maryland30+ days ago
li>Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests.

Tysons, Virginia30+ days ago
This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.

VA30+ days ago
p>This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.

Calverton, Maryland30+ days ago
The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service.
We are currently looking for a:. Splish Splash Guest Services
Roles & Responsibilities:.

Baltimore, MD26 days ago
$15–$15 Per Hour
p>Working Conditions:
Must be able to stand and remain active for an eight-hour shift;
Must be able to walk large areas of the Zoo as needed;
Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
Ability to work a flexible schedule to include weekends, holidays, and special events; and,
Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects.
Communication (Internal and External):
Respond appropriately to guests’ questions, comments, or concerns;
Communicate with fellow Guest Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times; and,
Contact an appropriate staff member necessary to resolve guest issues.

Alexandria, VA30+ days ago
This chic 134 room hotel is home to a signature ground floor restaurant serving hearth inspired Mid-Atlantic cuisine, a cozy craft cocktail bar hidden in the heart of the hotel, and an open-air seasonal rooftop bar with unparalleled views of the Potomac. The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place.

Washington, DC30+ days ago
$65,000–$75,000 Per Year
Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. - The Wharf enjoys the most incredible waterfront views of D.C. Steps away from America's political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river's edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting. Featuring a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.

White Plains, Maryland13 days ago
div class="jv-meta">Position at Dash In
Join Dash In as our Guest Experience Manager in Waldorf, MD!

Why You Should Join Dash In: At Dash In, we are proud to be Great Place to Work Certified! Here’s why you’ll love working with us:

Benefits and Perks:
Up to 5 weeks of paid time off, including 3 weeks of vacation, 6 days of sick leave, and 4 personal days.

Baltimore, MD30 days ago
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Reporting to the Assistant Director of Patient and Visitor Services, you'll lead and empower a team of Guest Services staff, ensuring seamless departmental operations and fostering a culture of Service Excellence.

VA30+ days ago
$27.31–$36.95 Per Hour
p>The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day.
Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.

Ashburn, VA11 days ago
$27.31–$36.95 Per Hour
p>The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day.
Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.

Chantilly, Virginia30+ days ago
Through strong leadership and attention to detail, this role ensures a seamless, high-quality experience that reinforces customer satisfaction and long-term loyalty.
National Corporate Housing is seeking an experienced Guest Experience Manager to lead and elevate the end-to-end guest journey within the market.

Hanover, MD7 days ago
Technological Proficiency: With the increasing role of digital platforms in enhancing guest experiences, proficiency in relevant technology and systems (e.g., property management systems, CRM software, and mobile applications) is crucial for personalizing guest interactions and streamlining operations. Skills to Help You Succeed: Customer Journey Mapping: A detailed visualization of every step a guest takes from initial interest to post-visit feedback allows for pinpointing areas for enhancement and personalizing services.

New!
Baltimore, MDToday
b>Experience/Training:
Minimum of six months relatedexperience and/or training;
Proficient in cash handlingprocedures;
Familiarity with a Point ofSale (POS) system environment; and, Working Conditions:
Must be able to stand andremain active for an eight hour shift;
Must be able to sit uprightfor long periods of time;
Mustbe able to walk large areas of the Zoo as needed;
Must be able to work in anoutdoor weather environment in all seasons and weather, includingheat/humidity, cold temperatures, and/or wet conditions;
Ability to work a flexibleschedule to include weekends, holidays, and special events; and,
Must be able to exert up to35 pounds of force to lift, push, pull, carry, or otherwise move objects. Communication (Internaland External):
Responsible for keeping theDirector, Managers, and Supervisors fully updated on any issues that may occurduring daily operations;
Respond appropriately toguests' questions, comments, or concerns;
Communicate with fellow GuestServices Agents by radio contact as needed following Zoo radio etiquette andprotocol at all times; and,
Contact an appropriate staffmember necessary to resolve guest issues.

Washington, DC30+ days ago
$80,000–$130,000
p>You will transform every guest interaction into meaningful insight:
Capture and maintain detailed guest profiles — preferences, visit history, spend behavior, and key milestones.
We're looking for a polished, people-first leader who knows how to turn presence into influence, and interactions into long-term loyalty.

Hanover, Maryland10 days ago
li>Technological Proficiency: With the increasing role of digital platforms in enhancing guest experiences, proficiency in relevant technology and systems (e.g., property management systems, CRM software, and mobile applications) is crucial for personalizing guest interactions and streamlining operations.
Sustainability Practices: If applicable, include responsibilities related to implementing and promoting sustainability practices within guest services to align with environmental and social governance goals.
Ability to analyze and interpret departmental needs and results.

MD30+ days ago
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

DC17 days ago
$55,000–$65,000 Per Year
Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

New!
Baltimore, MD4 days ago
Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Baltimore, MD13 days ago
$70,000–$80,000 Per Year
A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Washington, DC20 days ago
Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations: Prepare, communicate, and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments. Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance: Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.

DC19 days ago
ul>
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

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Guest Services Manager Jobs in Washington, DC

Dietitian Nutrition Services - Part time MedStar Health

Administrator, Administrative Services HITT Contracting

General Manager - Catering Aramark

Rooms Operations Manager Marriott International, Inc

General Manager Fresh Baguette

Team Manager Panera Bread

General Manager 5 - Food Sodexo

General Manager Peach Hotel Group

General Manager 4 - Food Sodexo

Store Manager - Spirit Spencer Gifts - Spirit Halloween

Assistant Store Manager - Spirit Spencer Gifts - Spirit Halloween

Store Manager - Spencer's Spencer Gifts - Spirit Halloween

Senior Assistant Store Manager Spencer Gifts - Spirit Halloween

Assistant Store Manager - Spencer's Spencer Gifts - Spirit Halloween

Temporary Field Service Animatronic Technician (Laurel - Beltsville - Odenton) Spencer's

Guest Services Manager ARUNDEL MILLS OFFICE LLC

Assistant Guest Services Manager - Club Wyndham National Harbor Travel + Leisure Co

Guest Service Manager The Fresh Market Inc

Guest Service Manager BELLE GROVE ENTERPRISE LLC

Guest Service Manager Troon

Guest Service Manager (Manager on Duty) Troon Golf LLC

Guest Services Specialist- Part Time National Aquarium In Baltimore Inc

Guest Services Specialists Association of Zoos and Aquariums

Guest Services Shift Lead Association of Zoos and Aquariums

Slots/ Guest Services Supervisor Maryland Live! Casino & Hotel Maryland

Guest Services Rep Part Time-104020 Extended Stay America Inc

Guest Services Rep Full Time-104010 Extended Stay America Inc

GUEST SERVICES AGENT (FULL TIME) Compass Group North America

Guest Services Agent (AM & PM Shifts) Study Hotels

Guest Services Attendant Legends Global

Guest Services Attendant Legends Hospitality, LLC

Splish Splash Guest Services DNU

Guest Services Agent (Part-Time) Maryland Zoo

Guest Services Ambassador PT Aparium Hotel Group

Guest Relations Manager at InterContinental Washington DC - The Wharf InterContinental Hotels Group Plc

Guest Experience Assistant Manager The Wills Group

GUEST SERVICES SUPERVISOR Johns Hopkins Hospital

Assistant Manager Guest Experience | Northern Virginia Lululemon Athletica Inc

Assistant Manager Guest Experience | One Loudoun Ashburn VA Lululemon Athletica Inc

Guest Experience Manager National Corporate Housing

Guest Experience Manager Maryland Live! Casino & Hotel Maryland

Guest Services Agent - Sales Associate (Part-Time) Maryland Zoo

Member Relations & Guest Experience Manager The Park at 14th

Guest Experience Manager - Maryland Live! Casino and Hotel Maryland

Guest Services Agent Marriott International Inc

Associate Manager - Valet Services - JW Marriott DC Towne Park Ltd

Guest Service Representative Marriott International Inc

Premium Services Manager | Full Time | CFG Bank Arena Oak View Group

Resident Services Manager 2 UDR Inc

Guest Relations Manager Marriott International Inc

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