p>Responsibilities: • Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal • Guide clients through best-practice workflows and platform solutions for TicketManager's Event & Ticket Management system • Own project timelines, deliverables, and launch dates while coordinating cross-functional teams • Provide client training, onboarding support, and timely issue resolution through the client's lifecycle • Gather and translate client requirements into actionable technical tasks for internal teams • Execute configuration work, documentation, user acceptance testing, troubleshooting, and site design. • Ability to work in a fast-paced environment while on-site with clients • Technical aptitude with software configuration and troubleshooting • Experience with workflow-driven SaaS platforms preferred • Travel to assist current clients with their event needs for up to 2 weeks, x2-3 times a year (for marquee events such as Wimbledon, The Olympics, The Ryder Cup, Formula 1, The UEFA Champions League Finals, FIFA World Cup).