Kalamazoo, MI30+ days ago
p>KEY DUTIES/RESPONSIBILITIES: • Assists the General Manager with new hire recruitment, selection, and training efforts • In conjunction with the General Manager, responsible for the training and development of the restaurant staff; ensuring systems for training employees are fully implemented and followed • Assigns activities and tasks • Complies with all state and federal labor laws and regulations • Manages daily activities to achieve excellence in restaurant operational performance • Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience • Reviews practices and modifies as needed to continuously improve the guest experience • Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service • Partners with the General Manager in using management information tools to analyze restaurant operational and financial performance • Identifies trends and implements action plans for improvement • Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth • Considers cost/benefit impact of financial decisions and works to protect the brand • Monitors costs and adherence to budget and restaurant goals. Skills/Knowledge/Abilities: • Excellent prioritization, interpersonal, problem-solving, and collaboration skills • Effective verbal and written communication skills; highly motivated and organized • Can take direction from individuals in higher-level positions • Demonstrates integrity and ethical behavior • Comfortable working in a fast-paced environment with proven ability to recruit, hire, coach, train and motivate employees • Must have a valid driver's license.