Bossier City, LA30+ days ago
Obtain back up information for guest credit/payment method and input into system; collect cash when designated Assign guest room Advise guest of any messages, mail, faxes, etc. that was received for them Inform guest of room safe and mini bar key and room key procedures Issue parking passes/validate valet parking tickets and enter information in the computer Communicate services and amenities included in packages to guests on packages Obtain proper identification for tax exempt guests and attach from to registration card Obtain guest signature for designated paper work Obtain bell person to escort guest and transport their luggage to the room Maintain guest history files on all guests Communicate VIP arrivals to designated personnel for escort and delivery of amenities Set up accurate accounts for each guest checking in according to their requirements (i.e., share widths, separate room/tax/incidentals, com) Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them, follow established procedures for "walking" guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Process all check-outs according to established hotel requirements listed: Resolve any late charges Present folio to guest and resolve any disputed charges Settle guest accounts following accounting procedures Retrieve guest room key from guest Handle requests for late check-outs according to established hotel procedures Conduct group check-ins/outs according to established hotel procedures Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information Adhere to all cashiering procedures as listed below: Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges Make change for guests Cash guests'' personal checks/travelers checks Post Charges Settle room accounts Run closing reports Count bank at the end of their shift Complete designated cashier reports Balance receipts Drop receipts Secure bank Legibly document pertinent information in the log book Other duties as assigned.