North Andover, MA30+ days ago
This role is accountable for delivering consistent, high‑quality technical support, developing and managing a high‑performing technical services team, and serving as a key liaison between customers, sales channels, engineering, quality, manufacturing, and product management. The ideal candidate is a flexible, hands-on leader who ensures customer inquiries, product questions, returns, and labor claims are handled accurately, professionally, and efficiently while driving continuous improvement in service quality, processes, and customer experience.