OTHER

FEED

UNKNOWN

Previous Experience: Demonstrated proficiency in covert surveillance techniques, capturing high-quality video footage, and preparing thorough, well-organized investigative reports. This role involves performing both stationary and mobile surveillance, obtaining video and photographic evidence, and preparing thorough, detailed reports for clients.

ABOUT US: Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and actionable insights that translate into better decision-making for our clients. JOB SUMMARY:Our dynamic Ethos team is seeking an Experienced Field Investigator to conduct surveillance and investigative activities to identify potential fraudulent insurance claims. This role involves performing both stationary and mobile surveillance, obtaining video and photographic evidence, and preparing thorough, detailed reports for clients. KEY RESPONSIBILITIES:<ul><li>Case Preparation: Prepare for surveillance assignment by reviewing Ethos' preliminary reports and case information.</li><li>Field Surveillance: Perform covert surveillance from your vehicle by tracking and capturing high-quality video evidence of surveillance targets.</li><li>Report Writing: Draft detailed and court-ready investigative reports summarizing activity and key findings.</li><li>Documentation: Finalize case file by submitting case reports and uploading video footage via personal laptop at the end of the day.</li><li>Communication: Work closely with the field supervisor and operations teams, receiving regular guidance and mentorship.</li></ul> REQUIREMENTS:<ul><li>Previous Experience: Demonstrated proficiency in covert surveillance techniques, capturing high-quality video footage, and preparing thorough, well-organized investigative reports.</li><li>Driver's License: Valid driver's license and proof of automobile insurance.</li><li>Personal Vehicle: A well-maintained vehicle that is always reliable (preferably with tinted windows).</li><li>Surveillance Equipment: A handheld camcorder with high-quality zoom and a covert camera device. Use of stabilization equipment (gimbals, tripods, etc.) is strongly encouraged.</li><li>Technology: A reliable laptop, cell phone, and internet service are needed for communication and administrative tasks.</li><li>Private Investigator License: Active Private Investigator license or willingness to obtain one (where required by state).</li></ul> WORKING CONDITIONS:<ul><li>While we aim to keep assignments within a 2-hour drive of your residence, occasional further travel and overnight stays (covered by the company) may be required</li><li>Most surveillance cases start at 6:00AM. End time can vary depending on activity and a typical workday can vary from 3-12 hours.</li><li>Weekends/holidays are common workdays as claimants are more likely to be active.</li><li>This is an independent role often requiring long hours alone in your vehicle, regardless of weather conditions.</li><li>Must remain alert with no external distractions, ready to use videography equipment to document subjects.</li></ul> Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic. A background check will be conducted, in accordance to the local state law and regulations. Job Posted by ApplicantPro

Ethos Risk Services

Investigator

Talent Acquisition

Overview:
Company Overview: Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you’re ready to grow with the best, explore a career with us and make a difference.

Job Description:
Allied Universal® is hiring a Surveillance Investigator. The Surveillance Investigator will perform discreet mobile and stationary surveillance of a Claimant to confirm current activities and capabilities to assist with the administration of an insurance claim. <ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 22px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Job flexibility offering field work!<span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #242424;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":700,"335559737":0,"335559738":0,"335559739":0,"335559740":279,"335559991":360}"> </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 22px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Auto and travel allowances!<span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":700,"335559737":0,"335559738":0,"335559739":0,"335559740":279,"335559991":360}"> </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 22px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Must possess a valid driver's license with at least one year of driving experience<span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":700,"335559737":0,"335559738":0,"335559739":0,"335559740":279,"335559991":360}"> </li></ul> RESPONSIBILITIES:<ul><li>Conduct independent investigations of insurance claims across a range of coverage types, including workers’ compensation, general liability, property and casualty, and disability</li><li>Utilize various surveillance techniques and equipment to monitor subjects covertly</li><li>Document and report observations, activities, and any relevant information in a clear and concise manner</li><li>Collaborate with other investigators and law enforcement agencies as needed to gather information and coordinate efforts</li><li>Maintain confidentiality and adhere to legal and ethical standards in conducting surveillance operations</li></ul>QUALIFICATIONS (MUST HAVE):<ul><li>High school diploma or equivalent</li><li>Post offer, must be able to successfully complete the Allied Universal Investigations' training/orientation course</li><li>Minimum of one (1) year of verifiable work experience, preferably involving investigations or other protective service-related field</li><li>Flexibility to work varied and irregular hours/days including weekends and holidays</li><li>Ability to type reports in Microsoft Word format with minimal grammatical and punctuation errors</li><li>Proficient in utilizing laptop computers, video cameras and cell phones</li><li>Capable of maintaining focus and multitasking effectively in a dynamic environment</li><li>Demonstrated ability to manage stressful situations with composure and professionalism</li><li>Ability to work in a very independent environment</li></ul>PREFERRED QUALIFICATIONS (NICE TO HAVE):<ul><li>Associate’s Degree or higher, preferably in Criminal Justice</li><li>Security/Loss Prevention experience</li><li>Military experience</li><li>Law enforcement experience</li><li>Prior insurance investigations experience</li><li>Prior educational or professional incident reporting and/or investigations experience</li></ul>BENEFITS:<ul><li>Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance</li><li>Seven paid holidays annually, sick days available where required by law</li><li>Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law</li></ul>

Closing:
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID:
2026-1584129

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or <a href="http://www.aus.com/" target="_blank">www.AUS.com</a>

Allied Universal

Surveillance Investigator

[AW]-iCims

Accountable for Debit/ATM card controls including but not limited to replacement of lost and stolen cards, restricting card usage, revoking card or other services, issuing additional cards, and processing claims related to inappropriate card usage by members. Work card fraud cases through the lifecycle of the case to maximize outcome for the Credit Union and cardholder, including and not limited to positive and professional communication with other team members, cardholders, law enforcement agencies, industry professionals, and merchants.

Location : Address:
27000 Evergreen

Location : City:
Lathrup Village

Location : Postal Code:
48076

Responsibilities:
Note: This role is 100% onsite at our headquarters in Lathrup Village MI.  JOB SUMMARY: The Card Fraud Specialist is responsible for providing strategic and tactical risk mitigation for Debit/ATM cards to avoid losses, while ensuring high quality member service levels, loss prevention, and revenue enhancement. Responsible for investigating, researching, and processing Debit/ATM dispute packets with current dispute processor within the allowable time frames. Work card fraud cases through the lifecycle of the case to maximize outcome for the Credit Union and cardholder, including and not limited to positive and professional communication with other team members, cardholders, law enforcement agencies, industry professionals, and merchants. Ability to recognize and escalate new trends and patterns and recommend appropriate mitigating measures to leadership. KEY JOB RESPONSIBILITIES: Card Fraud<ul><li>Analyze and process Debit/ATM card dispute cases to ensure minimal loss to the Credit Union. Monitor the processing and status of Debit/ATM fraud cases with current dispute processor through end of lifecycle.</li><li>Conduct additional research and follow through on more complex cases. Investigate member transactions through comprehensive research, including but not limited to review of CCTV video.</li><li>Ensure clear, concise, and compelling research is logged and documented thoroughly. Prepare detailed written reports for periodic fraud and dispute tracking purposes. Present factual documentation and action recommendations to leadership.</li><li>Effectively communicate status and decision to cardholder both through written and verbal communication.</li><li>Research, follow through, and resolve other complex situations, issues, and complaints from members.</li><li>Handle member inquires, process card user changes, and provide written notice to confirm changes and authorizations.</li><li>Process daily work queue tasks and reports.</li><li>Assists branches and other teams with researching information for members.</li><li>Provides ongoing refresher training to team members based on quality reviews, and regulatory updates.</li><li>Monitors and evaluates dispute handling for accuracy, timeliness, and adherence to regulatory requirements</li><li>Work closely with Branch Support Leaders to maintain training material and resources to support consistent and compliant dispute investigations</li></ul>Teamwork<ul><li>Work with cross-functional teams to identify fraud patterns and make procedural adjustments to help mitigate fraud loss and reduce exposure to losses regarding Debit/ATM cards, ATMs, and fraud mitigation.</li><li>Contribute or lead other special projects which reduce chargeback losses while maintaining focus on positive member experience</li></ul>Accuracy/Procedures<ul><li>Responsible for keeping accurate records and reports on all transactions and for learning and updating credit union policies and procedures in accordance with any changes to legislation or government regulations.</li></ul>Controls<ul><li>Accountable for Debit/ATM card controls including but not limited to replacement of lost and stolen cards, restricting card usage, revoking card or other services, issuing additional cards, and processing claims related to inappropriate card usage by members.</li></ul>Regulations/Legal<ul><li>Ensures compliance with rules and regulations governing cards. Knowledgeable about state, federal, and local rules and regulations, restrictions and requirements relative to the risk exposures inherent in the Credit Union operations.</li><li>Work directly with legal counsel and appropriate law enforcement or government agencies as necessary.</li></ul>Michigan First Way<ul><li>Must adhere to all member service standards as set forth by the credit union.</li><li>Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members only.</li><li>Performs other duties as assigned.</li></ul>

Qualifications:
 QUALIFICATIONS/REQUIREMENTS: <ul style="margin-top:0in"><li style="margin-bottom:0in;margin-top:0in">Bachelor’s degree preferred plus a minimum of three years of loss/fraud prevention experience or card services experience, and at least five years related experience and/or training; or equivalent combination of education and experience.</li><li style="margin-bottom:0in;margin-top:0in">Highly complex analytical ability required to independently resolve not only external member issues, but to provide resolution to branch, team members, members, auditors and regulators on complex situations.</li><li style="margin-bottom:0in;margin-top:0in">Ability to respond objectively and appropriately to common inquiries from credit union members, team members, business partners, regulatory agencies, or members of the business community.</li><li style="margin-bottom:0in;margin-top:0in">Ability to read, analyze, and interpret common technical journals, financial reports and information, and appropriate legal documents.</li><li style="margin-bottom:0in;margin-top:0in">Must fully understand Credit Union products and services and be able to assist members to use these products and services. Cooperative and positive attitude toward members and team members.  Professional appearance and demeanor.</li><li style="margin-bottom:0in;margin-top:0in">Thorough knowledge of credit union's computer system for performing basic input/output tasks.</li><li style="margin-bottom:0in;margin-top:0in">Must have excellent interpersonal, verbal and written skills.</li><li style="margin-bottom:0in;margin-top:0in">Superior quantitative and analytical skills.</li><li style="margin-bottom:0in;margin-top:0in">Must be able to multi-task and accomplish a high degree of accurate work that adheres to established processes, procedures and regulations.</li><li style="margin-bottom:0in;margin-top:0in">Ability to operate computer system including input, output, and inquiry to member accounts and other account information required in the member service function.</li><li style="margin-bottom:0in;margin-top:0in">Thorough knowledge of Credit Union's computer system for performing complex input/output tasks. Ability to operate a personal computer, including a full working knowledge and ability to utilize the following software programs: Microsoft Word, Microsoft Excel and supporting card based systems.</li><li style="margin-bottom:0in;margin-top:0in">Ability to confidently and effectively present information verbally to senior leaders and members.</li><li style="margin-bottom:0in;margin-top:0in">Familiar with the differences in a basic number of products and services offered by other financial institutions to those offered by the Credit Union.</li><li style="margin-bottom:0in;margin-top:0in">May be required to become certified as a Notary Public for the purpose of verifying signatures, executing documents and obtaining information.</li><li style="margin-bottom:0in;margin-top:0in">May be required to appear at legal proceedings.</li><li style="margin-bottom:0in;margin-top:0in">Ability to maintain composureunder stressful situations.</li><li style="margin-bottom:0in;margin-top:0in">Ability to maintain confidentiality of sensitive information.</li></ul>

Who We Are:
Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs. Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth. Michigan First highlights:<ul><li>500+ team members</li><li>32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit</li><li>Industry leader in community support and charitable giving through the Michigan First Foundation</li><li>Member Services Call Center operates 24/7/365</li><li>Over $1.5 Billion in assets</li></ul> Awards Michigan First Credit Union has been the proud recipient of:<ul><li>2025 Best & Brightest in the Nation</li><li>2025 Best & Brightest in Metro Detroit</li><li>2025 Best & Brightest in West Michigan</li><li>2025 Best Credit Unions to Work For</li><li>2025 Crain’s Cool Places to Work in southeast Michigan</li><li>2025 Detroit Free Press Top Workplaces</li><li>2025 Financial Services Top Workplaces</li><li>2025 Fall Culture Excellence Top Workplaces</li><li>2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level</li><li>2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions) </li></ul>Benefits and perks of joining our award-winning team include:<ul><li>Very competitive pay</li><li>Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance</li><li>401(k) - 100% match up to 5% deferral</li><li>Tuition reimbursement for both Undergraduate and Graduate degree program</li><li>Access to a complimentary concierge service that assists with nearly any item on your to-do list</li><li>Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms</li><li>Wellness initiatives and events throughout the year to help team members stay healthy</li><li>Loan discounts for certain secured and unsecured loans and mortgages</li><li>Opportunities for pay increases, incentives and profit-sharing, based on performance</li><li>Onsite subsidized top notch Cafe 26 for team members' use</li><li>Onsite bowling center</li></ul>      Michigan First Credit Union is an Equal Opportunity Employer.

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InvestigatorEthos Risk Services

Surveillance InvestigatorAllied Universal

Card Fraud InvestigatorMichigan First Credit Union

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