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INTRODUCTION: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service.
POSITION TITLE: Children's Services Case Manager
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An individual with at least 12 months of paid, full time employment or 24 months of paid, part time employment in a directly related adult, child, youth, adolescent or family services related field including but not limited to the following professions: Community Mental Health Center, Group Home, Residential Placement facilities, Personal Care giver, State Hospital, Certified Nursing Assistant, Licensed Professional Nurse, Department of Children's Services, Family and Social Services Administration, Education/Special Education, Nursing Home, Day Care providers/staff, Juvenile Justice Centers, Community Corrections/Probation, FQHC, Hospitals, Hospice. Bachelor's degree in psychology, Social Work, Sociology, Family/Consumer Sciences, Child Development, Substance Abuse, Mental Health, Human services, Education, Criminology, Counseling, Psychology, Nursing, Special Education, Family Studies, Marriage and Family Therapy, Recreational Therapy, Music Therapy, Art Therapy, Child and Adolescent Welfare or Youth, Adult and Family Services, with a minimum of 1 year of Case Management/Care Management experience (internal or external).
Complete timely patient follow-up tasks
Create invoices and receive payments
Answer questions about our products and services, including helping strategically guide clients on which services they should book based on their concerns
Schedule and reschedule appointments
Respond to any client concerns with empathy and a customer-service mindset prior to forwarding the issue to be handled by management
Contact clients overdue for appointments to help schedule their services
Send and process electronic medical consent forms to clients coming in for services
Prioritize daily tasks
Properly communicate with the entire team regarding patient encounters
Take on tasks that promote business development.
2-3 yrs work experience in related field
Highly developed interpersonal skills
Experience in plastic surgery, dermatology, medical spa
Strong computer skills