What you'll be doing: • Provide remote troubleshooting to resolve customer and patient issues• Deliver timely, efficient support while remaining calm in high‑pressure situations• Communicate clearly with customers and share knowledge to enhance their experience• Meet individual and team KPIs while maintaining high service quality• Document cases accurately to support compliance and continuous improvement• Collaborate with internal teams and escalate issues appropriately• Build strong relationships with customers and cross‑functional partners• Follow established processes and contribute to team initiatives and continuous improvementWhat you'll bring:• 1+ years of technical troubleshooting experience in a remote environment• Associate's degree or equivalent experience in IT, computer science, or a related field (preferred)• Relevant certifications such as A+, Network+, MCP, MCSA, CCNA, or Azure (preferred)• Strong computer skills, including remote tools, Microsoft Office, AutoCAD, and Visio• Knowledge of server management, cabling, Remote Desktop, PowerShell/JavaScript, IT maintenance, system builds, Citrix, and Windows Server• Experience installing, maintaining, and repairing IT equipment such as routers, switches, firewalls, phones, printers, CCTV, alarm systems, servers, WLAN, and workstations• Familiarity with Cisco and Barracuda solutions including Firepower NGFW, AnyConnect VPN, AMP, Meraki, BE6000 VoIP, load balancers, backup, spam, and firewall tools• Hands‑on experience with Cisco ASA configuration, Active Directory, Windows Server troubleshooting, and healthcare IT environments (preferred)We understand compensation is an important factor as you consider the next step in your career. Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.