Ability to: Coordinate and direct event services; supervise, direct, and coordinate the work of lower level staff; select, supervise, train, and evaluate staff; recommend and implement goals, objectives, policies and procedures for providing event services; perform a variety of complex and difficult administrative duties involving the use of independent judgment and personal initiative; understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities; understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations; participate in the preparation and administration of assigned budgets; plan and organize work to meet changing priorities and deadlines; effectively represent the City to outside individuals and agencies to accomplish the goals and objectives of the unit; work cooperatively with other departments, City officials, and outside agencies; respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility; make changes or correct deficiencies to tenant satisfaction; analyze complex schedules of both facility and personnel to provide effective event staffing; prepare invoices for tenants; advise, negotiate and monitor costs and accounts for tenants; provide leadership and coordinate the activities of a large and full service event services operation; read, interpret and enforce legal binding contracts; interpret laws and implement accordingly; read and interpret blue prints to determine feasible use of Convention Center facilities; review room arrangements and make changes or correct deficiencies; disseminate information and communicate in a clear and concise manner to sections within the facility; use discretion and exercise sound judgment; work independently; operate office equipment including computers and supporting word processing, spreadsheet, and database applications; establish and maintain a variety of files and records; perform mathematical calculations; work nights, weekends, and holidays as needed to perform the job duties; plan and organize work to meet changing priorities and deadlines; interpret and explain City policies and procedures; prepare clear and concise reports; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work. Knowledge of: Operational characteristics, services, and activities of event services; advanced methods and techniques involved in managing, coordinating, and planning complex and sensitive events; convention center operations and how they apply to the successful running of events; principles of facility management; financial administration in accounting, budgeting, audit and fiscal planning; labor relations processes; grievance handling processes and Memorandum of Understanding (MOU) content; contract formats and contract administration; principles of municipal budget preparation and control; principles of supervision, training, and performance evaluation; principles and procedures of record keeping; methods and techniques of proper phone etiquette; principles of business letter writing and report preparation; modern office procedures, methods, and equipment including computers; computer applications such as word processing, spreadsheets, and statistical databases; pertinent federal, state, and local laws, codes, and regulations.