Six Flags Over GeorgiaNewInformation Systems Technician - up to $13.50/hr. Six Flags Over GeorgiaInformation Systems Technician - up to $13.50/hr.Austell, GA$11.50–$13.50 / hourThese functions include but are not limited to: Audio/Video Support, Desktop Support, Network Operations, Payment Acceptance (POS and e-commerce), Printer Support, and Server Support. Monitor, maintain, and routinely service computer systems, Point of Sale (POS) systems, printers, ticketing systems, audio infrastructure, and network infrastructure.
JobotNewAccounting Manager JobotAccounting ManagerBerkeley Lake, GA$85,000–$105,000 / year3. Managing and overseeing the daily operations of the accounting department including accounts payable/receivable, cash receipts, general ledger, payroll and utilities, treasury, budgeting, cash forecasting, revenue and expenditure variance analysis, capital assets reconciliations, and trust account statement reconciliations. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
CorpayNewCOBOL Developer CorpayCOBOL DeveloperAtlanta, GA$115,000–$130,000 / yearWhere a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. Hands-on experience in object-oriented language/frameworks (Java, C# and or JEE, NET), RDBMS (Microsoft SQL or Oracle), and Web technologies including HTML/JavaScript.
DoiT InternationalNewSolutions Engineer - Remote DoiT InternationalSolutions Engineer - RemoteAtlanta, GARemoteDemonstrated experience with modern technical selling best practices and a successful track record in competitive sales environments, including the ability to contribute to and implement effective trial, demo, and RFP processes specifically tailored for Kubernetes optimization solutions like PerfectScale. 5+ years of experience in a Solutions Engineering role within a B2B SaaS software company, having a significant portion of that experience focused on selling to DevOps, Platform Engineering, SRE, or FinOps teams and directly addressing challenges related to Kubernetes or cloud cost management.
Capstone Logistics LLCClerk Capstone Logistics LLCClerkAtlanta, GeorgiaFull timeOur team fully embraces a high-performance culture, that inspires us to build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities. About the Company: Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.
Capstone Logistics LLCNewWarehouse Clerk Capstone Logistics LLCWarehouse ClerkForest Park, Georgia$14–$15 / hourFull timeOur team fully embraces a high-performance culture, that inspires us to build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities. About the Company: Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.
Environmental Resources Management, Inc.Consulting Associate, EHS Management Information Systems (Entry Level) Environmental Resources Management, Inc.Consulting Associate, EHS Management Information Systems (Entry Level)Atlanta, GAFull timeSupport consultant teams that configure/deploy environmental health, safety and sustainability solutions; specific activities include drafting and publishing system design documents, configuring technical specifications and components within the solution, analyzing/migrating data, and developing custom reports/dashboards and automatedinterfaces. Engage in all life cycle stages of project execution; Implement EMIS software for clients worldwide, assisting with system configuration, integration, training, rollout, support, maintenance, enhancement and improvements as required to meet overall business objectives of clients.
RoviSysEntry Level Engineer/Developer RoviSysEntry Level Engineer/DeveloperPeachtree City, Georgia$80,000–$82,000 / yearNetwork customer systems, Controllers, HMI PC's, Field mounted instruments and Process Skids to provide fully integrated control systems. Install and commission systems connected to the plant floor devices onsite and support operations personnel through effective use and maintenance of the deployed solutions.
Ace IT CareersRemote QA Tester - Entry Level Ace IT CareersRemote QA Tester - Entry LevelAtlanta, GARemote$85,000–$90,000Ace IT Careers is currently hiring motivated candidates for Remote Junior QA Tester opportunities supporting U.S.-based client projects across Healthcare, Banking, Telecom, and E-Commerce domains. Our team works closely with candidates throughout the process to help improve interview readiness and increase placement opportunities in the current competitive market.
INFUSEClient Success Associate (Entry level, Remote) INFUSEClient Success Associate (Entry level, Remote)Atlanta, GARemoteYou'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success.
Dewberry Engineers IncEntry Level Water Resources Engineer Dewberry Engineers IncEntry Level Water Resources EngineerAtlanta, GATypical projects involve hydrology, hydraulics, stormwater control measures, stormwater quality, and asset management in order to assist federal, state, local, and private clients. *Only recipients of an offer of employment from Dewberry will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report.
Nichiha USA, IncInformation Technology Manager Nichiha USA, IncInformation Technology ManagerJohns Creek, GAPart timePosition Summary: The Information Technology Manager’s role will oversee technology projects from planning through execution, and manage the Technology Team, ensuring new solutions and IT Operations correspond to business objectives. Primary duties encompass planning, coordinating, and directing IT-related activities, and providing administrative direction and support for the IT Department's daily operations.
RoviSys Building TechnologiesEntry Level Systems Engineer/Controls Specialist RoviSys Building TechnologiesEntry Level Systems Engineer/Controls SpecialistPeachtree City, Georgia$80,000–$82,000 / yearDesign and Implementation of Relational/Document Databases and Historians (Microsoft SQL Server, Oracle, Mongo, OSIsoft, etc.). Overview: As a RoviSys Building Technologies employee, you will use the latest control and automation technologies as we provide innovative solutions for our clients.
DewberryEntry Level Water Resources Engineer DewberryEntry Level Water Resources EngineerAtlanta, GeorgiaTypical projects involve hydrology, hydraulics, stormwater control measures, stormwater quality, and asset management in order to assist federal, state, local, and private clients. *Only recipients of an offer of employment from Dewberry will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report.
DewberryNewEntry Level GIS Professional DewberryEntry Level GIS ProfessionalAtlanta, GeorgiaCoordinating with the project team, project managers, clients, local communities, and other contractors to compile all data necessary to produce the most up-to-date product. Whether you’re an experienced professional or a new graduate, you’ll have the chance to collaborate with the best and brightest and work on innovative and complex projects at the forefront of the industry.
Customs and Border ProtectionBorder Patrol Agent - Entry Level Customs and Border ProtectionBorder Patrol Agent - Entry LevelAtlanta, GA$51,632–$92,912 / yearYou qualify for the GL-5 grade level if you possess one of the following: Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR. Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses.
PenskeDiesel Technician/Mechanic III - Entry Level PenskeDiesel Technician/Mechanic III - Entry LevelKennesaw, GAWillingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required. • Doing preventative maintenance repairs—like replacing or rotating tires—and completing vehicle component lubrication and replacement, some electrical system repairs, and cooling system maintenance on gas and diesel engine vehicles.
SynergisticitNewEntry Level Java Developer SynergisticitEntry Level Java DeveloperAtlanta, GA0 to 2 years of experience in Java development Understanding of the software development life cycle Basic knowledge of Core Java Excellent written and verbal communication skills Self-learner, highly motivated, team player, and technically inquisitive Strong work ethics and creative problem-solving abilities Result-oriented approach and ability to meet high-level project requirements . Competitive salary Flexible work schedule & part-time off E-verified (Certifications on advanced Java) H1B filing No relocation On job technical support Skill Enhancement Opportunity to work with Fortune 500 Companies .
State FarmNewENTRY LEVEL (AWS) Software Engineer (Python, JavaScript) State FarmENTRY LEVEL (AWS) Software Engineer (Python, JavaScript)Dunwoody, GA$85,500–$110,000 / yearWith the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more.
Kroger ManufacturingMFG HPWS TECHNICIAN ENTRY LEVEL Kroger ManufacturingMFG HPWS TECHNICIAN ENTRY LEVELAtlanta, GAFull timeFrom one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. Perform all jobs safely, efficiently and accurately to maintain and improve the performance of the entire plant in the areas of Safety, Quality, Reliability (SQR) and our Customer 1st strategy.
Kroger Co.MFG HPWS TECHNICIAN ENTRY LEVEL Kroger Co.MFG HPWS TECHNICIAN ENTRY LEVELAtlanta, GAFull timeFrom one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. Perform all jobs safely, efficiently and accurately to maintain and improve the performance of the entire plant in the areas of Safety, Quality, Reliability (SQR) and our Customer 1st strategy.
Fran's ExploreMore TravelNewRemote Entry-Level Theme Park Coordinator Fran's ExploreMore TravelRemote Entry-Level Theme Park CoordinatorAtlanta, GARemote$35,000–$65,000In this role, you will help plan and coordinate magical experiences for theme park visitors, ensuring they have a memorable and enjoyable visit. Apply today to join our team as an Entry-Level Theme Park Experience Coordinator and start making an impact on guests’ visits!
KCI Technologies Inc.Entry Level Estimator KCI Technologies Inc.Entry Level EstimatorDuluth, GeorgiaDepending on the project, our estimating process requires various tasks such as performing detailed quantity takeoffs, constructability analysis, Critical Path Method (CPM) schedules utilizing Primavera P6 software, risk analysis, etc. to develop a cost estimate. • Assist in the development of detailed cost estimates for heavy civil construction projects, including material, labor, equipment, and subcontractor costs utilizing HCSS HeavyBid software.
Ampirical Solutions LLCEntry Level Electrical Engineer Ampirical Solutions LLCEntry Level Electrical EngineerDuluth, GADesign substation systems and components to include general arrangement, equipment, and electrical layout, grounding, bills of material, etc. Perform quality reviews of electrical engineering work for both peers/sub-contractors on assigned projects.
Morehouse CollegeHuman Resources Information System Database Manager Morehouse CollegeHuman Resources Information System Database Manageratlanta, GAAnalyze processes and HR data to identify problems and proposed solutions and ensure data integrity; provides project oversight to ensure timely completion and effective resolution of identified issues; leads process improvements related to Self Service Banner, Electronic Personnel Action Forms (EPAFs) to optimize utilization of Banner HR technology; maintains awareness of system capabilities, new releases and upgrades. Coordinate updates and changes to Banner HR module tables, including EPAF originator and approver tables; serves as a liaison to Information Technology Services for system modifications, process improvements, and system upgrades planning, testing, communication, and implementation.
US NavyNewInformation Systems Technician US NavyInformation Systems TechnicianDouglasville, GAKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Kennesaw State UniversityPart-time and Limited Term Faculty Positions in the Department of Information Systems and Security Kennesaw State UniversityPart-time and Limited Term Faculty Positions in the Department of Information Systems and SecurityKennesaw, GAA member of the University System of Georgia, Kennesaw State is a Carnegie-designated doctoral research institution (R2) committed to becoming a world-class academic institution positioned to broaden its academic and research missions and expand its scope on a local, regional, and national level. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Eventus Advisory Group, LLCData Entry Operator Eventus Advisory Group, LLCData Entry OperatorAtlanta, GA$45,012–$76,909Knowledge of financial and accounting software applications, preferably Microsoft Dynamics Great Plains or similar mid-level accounting software. Substantial computer skills including word processing, spreadsheets and presentation software, as well as databases and customer database systems.
Alston & Bird LLPInformation Security Engineer - Detection and Response Alston & Bird LLPInformation Security Engineer - Detection and ResponseAtlanta, GAAlston & Bird is seeking a qualified and dynamic individual for the position of Information Security Engineer who will perform a variety of duties supporting information security including: management and maintenance of security systems, investigate security alerts and reported phishing emails, assisting users with problems related to security systems, participate in threat intelligence organizations, recommend configuration changes for security systems and assist with the selection and implementation of new solutions. JOB DESCRIPTION Join our Information Security team as an Information Security Engineer - Detection & Response, where you'll play a critical role in safeguarding the firm by monitoring and responding to security threats, managing and enhancing advanced security technologies, investigating incidents and phishing attempts, and partnering with technical and non‑technical stakeholders to strengthen our overall security posture in a dynamic, fast‑paced legal environment.
GENIEPRO TECHNOLOGIES INCAnalyst Laboratory Information System GENIEPRO TECHNOLOGIES INCAnalyst Laboratory Information SystemAtlanta, GAGeniePro Healthcare Inc | Alpharetta GA 30022| www.genieprohealthcare.com. Experience working with healthcare IT systems (LIS/Pathology systems preferred).
PricewaterhouseCoopers LLPPwC Technology - Adobe System Architect PricewaterhouseCoopers LLPPwC Technology - Adobe System ArchitectAtlanta, GA$91,000–$321,500 / yearDesign and implement seamless integrations between Adobe Enterprise Cloud products and other enterprise systems, such as CRM, ERP, and data management platforms ensuring architecture that results in scalable and secure data flow, consistency, and interoperability across the PwCs ecosystem. Design end-to-end technical architecture that leverages the capabilities of Adobe Enterprise Cloud products, including Adobe Experience Manager (AEM), Adobe Analytics / Customer Journey Analytics, Adobe Target, AEM Assets and Workfront.
Six Flags Entertainment CorporationNewSFOG Information Systems Technician Six Flags Entertainment CorporationSFOG Information Systems TechnicianAustell, Georgia$11.50–$13.50 / hourTemporaryThese functions include but are not limited to: Audio/Video Support, Desktop Support, Network Operations, Payment Acceptance (POS and e-commerce), Printer Support, and Server Support. Monitor, maintain, and routinely service computer systems, Point of Sale (POS) systems, printers, ticketing systems, audio infrastructure, and network infrastructure.
Ark SolutionsNewVirtual Data Entry Clerk (Remote) Ark SolutionsVirtual Data Entry Clerk (Remote)Atlanta, GARemoteProficiency in Microsoft Office Suite (Excel, Word, Outlook).Strong typing skills with a focus on accuracy. If you are ready to start a rewarding career as a Data Entry Clerk, we invite you to join our dynamic and innovative remote team.
Georgia Department of Public HealthInformation Systems Worker Georgia Department of Public HealthInformation Systems WorkerAtlanta, GAAs such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Distribution site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.
OTR SolutionsTechnology Intern OTR SolutionsTechnology InternRoswell, GAThree pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness. Participate in engineering or technical design projects and programs to develop professional skills and expertise that will support the design and engineering of solutions.
AERO Logistics LLCData Entry Clerk AERO Logistics LLCData Entry ClerkEllenwood, GAYour responsibilities may include verifying data, updating existing information, entering new information, creating spreadsheets, and other administrative tasks. Accurately enter, maintain, and update data in company databases and systems.
Gwinnett County GovernmentPolice Officer - Lateral Entry - Out of State ($60,486 - $86,090) Gwinnett County GovernmentPolice Officer - Lateral Entry - Out of State ($60,486 - $86,090)Lawrenceville, GA$60,486–$86,090 / yearThe Department has an authorized strength of 931 sworn officers and 145 communications officers supported by 201 civilian employees with the responsibility of providing law enforcement services to approximately 1,000,000 residents within an area of 437 square miles. About the Gwinnett CountyWelcome to Gwinnett County Government Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more.
Gwinnett County GovernmentPolice Officer - Lateral Entry - In State ($62,520 - $92,546) Gwinnett County GovernmentPolice Officer - Lateral Entry - In State ($62,520 - $92,546)Gwinnett County, GA$62,520–$92,546 / yearThe Department has an authorized strength of 931 sworn officers and 145 communications officers supported by 201 civilian employees with the responsibility of providing law enforcement services to approximately 1,000,000 residents within an area of 437 square miles. Two consecutive years of certified law enforcement field experience handling 911 calls-for-service for an agency staffed with 20+ sworn employees at the time of employment with the agency; does not include training and field training nor military police experience.
Spark Tek IncNewGA DDS Level 1 Help Desk Analyst Spark Tek IncGA DDS Level 1 Help Desk AnalystConyers, GAThe Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Short Description: Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Only Data EntryNewSpecialist, Data Entry Junior (Remote) Only Data EntrySpecialist, Data Entry Junior (Remote)Atlanta, GARemoteAbout the job Specialist, Data Entry Junior (Remote)CHECK YOUR EMAIL, INCLUDING YOUR SPAM FOLDER, FOR INSTRUCTIONS AFTER APPLYINGAre you ready to embark on a career that offers endless opportunities for growth and development? As a Remote Data Entry Operator, you will play a pivotal role in ensuring that our data remains pristine and ready for analysis.
Only Data EntryNewData Entry Coordinator Junior (Remote) Only Data EntryData Entry Coordinator Junior (Remote)Atlanta, GARemoteAbout the job Data Entry Coordinator Junior (Remote) Important: You Will Receive An Email Within Next 2 Minutes After Applying , Check Your Inbox or Spam Folder For next steps. As a Remote Data Entry Operator, you will play a pivotal role in ensuring that our data remains pristine and ready for analysis.
SnapCode IncNewGA DDS Level 1 Help Desk Analyst SnapCode IncGA DDS Level 1 Help Desk AnalystGA 30013, GA$800–$800 / weekSkills: SkillRequired / DesiredAmountof ExperienceExpertise RatingMoveVocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college RequiredExperience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required2YearsMonitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved.
OP Consulting Group LLCNewGA DDS Level 1 Help Desk Analyst OP Consulting Group LLCGA DDS Level 1 Help Desk AnalystGA 30013, GASkill RequirementExperience RequiredBilingual (English/Spanish Fluency)RequiredIT Help Desk / Call Center Experience2+ YearsHelpdesk Technician (Outlook, MS Office, Win 7/10, Active Directory)2+ YearsTicket Queue Monitoring & Escalation Management2+ YearsHardware/Software Installation & Minor Repairs2+ YearsVocational/Technical Degree (Computer Tech/Applications)RequiredKnowledge of Apple iOSDesirableProfessional Qualifications. Technical Support: Troubleshoot and resolve hardware, software, and connectivity issues for internal users and assist external customers with password resets, account management, and mobile driver's license provisioning.
Infinity Technology Consulting, Inc.Onsite Level 2 Engineer Infinity Technology Consulting, Inc.Onsite Level 2 EngineerAtlanta, GA$52,000–$56,000We are looking for someone who is technically proficient, confident, and service-oriented—someone who can manage day-to-day onsite IT operations, communicate clearly with non-technical users, and proactively identify opportunities for improvement when things are running smoothly. The ideal candidate knows how to balance people skills with technical depth, can stand their ground professionally, and understands when to escalate issues or pull in additional resources from upper management or senior engineers.
Apidel TechnologiesNewLevel 1 Help Desk Analyst Apidel TechnologiesLevel 1 Help Desk AnalystConyers, GAContractorThe Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
PeopleNTech LLCNewGA DDS Level 1 Help Desk Analyst PeopleNTech LLCGA DDS Level 1 Help Desk AnalystAlexandria, GAThe Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
Expedite Talent SolutionsNewGA DDS Level 1 Help Desk Analyst Expedite Talent SolutionsGA DDS Level 1 Help Desk AnalystConyers, GAThe Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Short Description: Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Hub Group IncDiesel Technician Level 2(M-F 2pm-10:30pm) Hub Group IncDiesel Technician Level 2(M-F 2pm-10:30pm)Mableton, GAKeeping our customers needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers supply chains for better service, greater efficiency and total visibility. Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Groups name in fraudulent emails, job postings, or social media messages.
Ampcus IncorporatedIT Security Analyst Senior Ampcus IncorporatedIT Security Analyst SeniorAtlanta, GAPlatform Administration & Tuning:Onboard, configure, tune, and optimize Akamai and Cloudflare WAF policies (managed & custom rules, rate limiting, geo/IP/ASN controls, mTLS, headers). Nice to Have (Preferred)Certifications: Akamai ACA/ACP, Cloudflare, CISSP, Security , GIAC (GWAPT/GWEB/GCIH), PCI ISA, AZ 104/AZ 700, AWS SAA/SOAA.
PSR Associates IncNewHelp Desk Analyst PSR Associates IncHelp Desk AnalystConyers, GAThe Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.