gulf shores, AL30+ days ago
When an issue does arise they are able to resolve the issue or submit a Service Channel ticket Greet all guests in a friendly manner to make them feel welcomed and appreciated and provides assistance, when needed, in any area concerning car wash process or at the vacuums Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent mannerAbility to work in a fast paced work environment Training of any new Car Wash associatesAssist Site Operations Manager in-store with any duties needed when the Car Wash is closed or during slow business times due to poor weather Working Relationships:Site Operations Manager, Store Manager, Car Wash Program Manager, District Manager, Store team members, Company personnel, and various vendors. Build and develop a strong team by interviewing & hiring new team members, training, scheduling, coaching, offering timely feedback on performanceManages team performance by providing feedback, coaching, delegation and direction and executing all progressive disciplinary actions per company policy, including terminations and annual reviewsLead a team of Car Wash associates in a fair, consistent, impartial and timely manner, supporting and enforcing all State & Federal laws along with Company policies and proceduresAchieve operational excellence, develop performance goals aligned with the Company's Operational objectives, hit financial goals (Sales/expenses to budget, net profit) Maintain the overall appearance and cleanliness of the car wash by performing and delegating the cleaning of facility, equipment room, exterior grounds and vacuum area and ensures everything is kept in the appropriate place and organized Ensures all equipment (Payment stations, wash equipment, power washer, vacuums) are kept operational.