Ability to carry out simple instructions; define problems, collect data, establish facts & draw valid conclusions; comprehend & record figures accurately; add, subtract, multiply & divide whole numbers; complete routine forms; maintain accurate records; sort items into categories according to established methods; gather, collate & classify information about data, people or things; answer routine telephone inquiries from public; handle sensitive inquiries from & contacts with officials & general public. Assists customers (e.g., businesses, attorneys, general public, governmental agencies, vehicle dealerships), in-person or by telephone, regarding the issuance of legal documents, vehicle titles, court filings, notary requirements, verification of legal documents submitted by customer, processing transactions, determining authenticity of documentation, and issuance and transfer of vehicle title documents.