Youve Done:/pulli3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction./lili2+ years of experience in Operations roles or supporting Operations within 3PL, Distribution and/or fulfillment industries./liliYouve developed and executed strategic account plans, resulting in measurable business outcomes./liliDemonstrated ability to manage confidential information with discretion and professionalism./liliYou have successfully worked across multiple teams (e.g., product, operations, sales) to guide the client journey./liliYou have experience in eCommerce, logistics, or fulfillment./liliYou are willing to travel up to 25% as needed./li/ulpNice to Haves:/pulliExperience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS)./liliExperience in project management, having led or contributed to large client projects./liliPrior experience in business development, expanding client accounts and fostering long-term partnerships./li/ulpCurrently, You Are:/pulliYou have a basic to intermediate understanding of eCommerce and fulfillment environments and are eager to expand your expertise./liliYou excel at relationship management, with strong empathy for customer challenges and a focus on creating positive experiences./liliYoure an Active Listener, capable of accurately interpreting and responding to client needs and concerns./liliYou bring a high level of technical proficiency, easily explaining complex processes or products to non-technical stakeholders./liliYoure a resourceful problem solver, leveraging analytical thinking to develop innovative, client-focused solutions./liliYou possess strong project management skills and have a proven ability to juggle multiple priorities./liliYou drive decisions through data analysis, ensuring an evidence-based approach to problem-solving and client success./liliYou pride yourself on being detail-oriented with a strong sense of urgency, and thrive in environments that require quick responses./li/ulpWhat