Develop a point of view for Signature value to help grow Signature within the Core team in the HLS portfolio\n \n\n Work closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffing\n \n\n Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed\n \n\n Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training\n \n\n Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders\n \n\n As a Portfolio Leader, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce Loyalty\n \n\n As a Portfolio Leader, be responsible for delivery metrics, ensuring consistent progress and results\n \n\n Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives.\n \n\n \nPreferred Qualifications and Skills\n\n Possess a minimum of 8+ years in leadership roles with direct experience in customer success and team management.\n \n\n Exhibit strong critical thinking and ability to use data and insights to identify industry trends and risks.\n \n\n Demonstrate excellent communication skills, and be a strong collaborator, to bridge across various teams and levels.\n \n\n Showcase a proven track record in talent management, including recruitment, retention, and development.\n \n\n Familiarity with Salesforce's product offerings, services, and regulated industries.\n \n\n Experience with Salesforce products, and/or a competing CRM\n \n\n* Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.\n When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.\n \nWe are hiring for a leader to join our Core Team in Regulated Industries Portfolio, supporting: \n \nLife Sciences \u2013 Collaborates with life sciences companies to support digital health initiatives, regulatory compliance, outcomes through the Salesforce platform (Direct experience with Life Sciences Cloud strongly preferred).\n \nThis role leads the strategy for Signature Success Plan renewals and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers.