San Francisco, CA30+ days ago
Support in the development of analytical frameworks/KPIs to measure business performanceWork cross-functionally with Sales, Product, and Engineering teams to help execute our strategyDevelop team members to achieve high performance by providing direction, coaching, and mentoringFoster a Partner Service culture through active engagement, leadership, and a strong sense of accountability within the departmentWhat we expect you'll bring to the role 5+ years of experience in project management and customer-facing implementation or Success roles; restaurant experience a plusRelevant experience in customer success, contact center operations, consulting, or operational excellence; including 2+ years in senior leadership rolesProven track record of success in delivering complex projects, managing a rollout schedule and partnering with external clients to deliver on the promises committed to in the sales processConsiderable knowledge of mechanical/electrical components of Point of Sales and retail kiosk systems, quality controlHave worked with shipping, 3PL, Install and support operationsKnowledgeable in iPad and Android tablets set-up and configuration including MDMStrong written and verbal communication and presentation skills requiredStrong problem solving and technical skills coupled with confident decision making enabling effective solutions leading to high customer successAbility to detect problems and find solutions accordingly with an eye at anticipating roadblocksFamiliarity with SalesforceExperience supporting SMB & Mid-market customers in Retail/Restaurant and/or e-commerce is a big plusOur Values️ Heart: A team that is passionate about what they do, with a heart of giving back. Own the strategy to improve key metrics such as TTR, CSAT, NPS, first contact resolution, time to resolution, and average handle timeCreating Partner communication strategy and contentPut together the best in class framework for purchasing, systems set-up, shipping, logistics, and installation of Revi systems.