Training in ethnography, contextual inquiry, research ethics, privacy, accessibility, healthcare workflow, or change management preferred Preferred Lean, Six Sigma, Agile, or process improvement certification is a plus, but not required Preferred Research Methods Required Ethnographic research and field observation Required Contextual inquiry and workflow shadowing Required Semi-structured user interviews and stakeholder interviews Required Task analysis and workflow analysis Required Journey mapping and service blueprinting Required Usability testing and moderated/unmoderated concept validation Required Heuristic evaluation and expert review Required Diary studies and longitudinal research Required Survey design and mixed-methods research Required Behavioral observation and adoption pattern analysis Required Persona development, archetype development, and opportunity mapping Required Affinity mapping, thematic analysis, and research synthesis workshops Required Pre/post experience measurement and product impact evaluation Required Development of lightweight measurement frameworks to score workflow friction, cognitive burden, adoption readiness, and experience impact Required Triangulation of qualitative insights with quantitative data, operational metrics, satisfaction measures, time-motion data, and adoption signals Required AI-enabled prototyping and vibe-coding using platforms such as Lovable to create research tools, workflow simulations, scoring models, and lightweight measurement prototypes. Required Experience with process excellence, workflow optimization, Lean, Six Sigma, operational improvement, or change management is helpful, but this role should be grounded in human-centered discovery, ethnography, product impact, and measurable experience improvement Preferred Experience partnering with Product, Operations, Engineering, Value Tracking, Change Management, Innovation Hub, Education, Analytics, and business stakeholders Preferred Or equivalent combination of education and/or experience Licenses, Certifications, & Training: UX Research, Design Research, Human Factors, Service Design, or Product Discovery certification preferred.