Administrator VIII'',''Administrator VIII'',''United States-Massachusetts-Quincy - 100 Hancock Street'',''United States-Massachusetts-Quincy - 100 Hancock Street'',''Administrative Services'',''Administrative Services'',''Exec Office Of Health and Human Services'',''Exec Office Of Health and Human Services'',''Full-time'',''Full-time'',''Day'',''Day'',''Jun 8, 2026, 9:19:46 AM'',''Jun 8, 2026, 9:19:46 AM'',''1'',''1'',''169,628.22'',''109,765.96'',''169,628.22'',''Yearly'',''Stacy Hart / Stacy. Duties and Responsibilities (these duties are a general summary and not all inclusive): Oversee the MassHealth Customer Service team and its associated functions, including management of the MassHealth Contact Center contract and vendor, performing contract-related activities (such as negotiating and drafting contract documents, resolving contract disputes or performance issues, and completing procurements as needed), managing and improving internal/external customer service workflows, managing forecasting and capacity planning, improving vendor quality, liaising with stakeholders, and undergoing strategic planning related to the MassHealth Contact Center.