Penns Grove, NJ5 days ago
Serve as the leader of the guest and family experience for the building • Own the full subacute and short term patient journey from admission to discharge • Build real relationships with patients and families through daily rounding and connection • Act as the primary problem solver and calm presence when concerns arise • Collaborate closely with nursing leadership, administration, and department heads • Lead tours for prospective families and referral partners • Create memorable white glove moments that elevate the experience beyond expectations • Drive patient satisfaction, testimonials, and Google reviews through authentic connection • Share positive moments and stories through approved social media channels • Track guest experience and follow up consistently to ensure no one falls through the cracks • Participate in weekly leadership meetings and contribute ideas and solutions • Represent the hospitality department with confidence, professionalism, and pride. • Someone with strong people skills and natural leadership presence • Someone who thrives on connection, purpose, and responsibility • Someone who wants more than a typical office job • Someone who enjoys being visible, trusted, and relied upon • Someone who wants to make a real difference every day.