IT Support Specialist / Desktop Support Technician (Tier 1–2) CyberLinx SolutionsIT Support Specialist / Desktop Support Technician (Tier 1–2)Leonardtown, MarylandCyberLinx Solutions is seeking a motivated IT Support Specialist / Desktop Support Technician to provide Tier 1–2 technical support to end users. This role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service and timely resolution of incidents.
Desktop Support Technician, Junior LCGDesktop Support Technician, JuniorBethesda, MarylandThe ideal candidate will provide end-user deskside and remote support for Windows, macOS, and iOS devices, assist with hardware/software troubleshooting, ticket management, endpoint management, and support NIH security compliance requirements. This role supports a fast-paced customer environment and will work closely with federal leads and IT teams to ensure high-quality service delivery, strong documentation, and timely remediation of incidents and security vulnerabilities.
NewDesktop Support Technician Cogliano IT StaffingDesktop Support TechnicianHavre de Grace, MD2 to 5 years of technical experience providing onsite technical support for general IT equipment including personal computers, laptops, network equipment, servers, Point-of-Sale equipment, printers and various other IT equipment. Our client is looking for a Desktop Support Technician with the following skills.
Desktop Support Technician, Junior LCG, Inc.Desktop Support Technician, JuniorMaryland, MD$23.08–$28.85The ideal candidate will provide end-user deskside and remote support for Windows, macOS, and iOS devices, assist with hardware/software troubleshooting, ticket management, endpoint management, and support NIH security compliance requirements. This role supports a fast-paced customer environment and will work closely with federal leads and IT teams to ensure high-quality service delivery, strong documentation, and timely remediation of incidents and security vulnerabilities.
Senior Desktop Support Technician Leidos Holdings IncSenior Desktop Support TechnicianMD$38–$41 / hourUnder the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
Senior Desktop Support Technician LeidosSenior Desktop Support TechnicianPatuxent River, MarylandUnder the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
Desktop Support Technician, Associate LCGDesktop Support Technician, AssociateBethesda, MarylandProvide Tier II/Tier III end-user support for Microsoft Windows 10/11 and macOS (Big Sur, Monterey and later) environments, including OS configuration, troubleshooting, and performance optimization. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.
Desktop Support Technician, Associate LCG, Inc.Desktop Support Technician, AssociateMaryland, MD$28–$32Provide Tier II/Tier III end-user support for Microsoft Windows 10/11 and macOS (Big Sur, Monterey and later) environments, including OS configuration, troubleshooting, and performance optimization. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.
NewDesktop Support Technician, Senior LCGDesktop Support Technician, SeniorBethesda, MarylandThis position requires strong technical depth, excellent communication skills, and the ability to support a diverse user population—ranging from everyday office staff to senior leadership—while maintaining high customer satisfaction and meeting service level objectives. Job Summary: We are seeking a highly skilled and customer-focused Desktop Support Technician, Senior to provide advanced end-user deskside and remote support for a dynamic enterprise environment supporting Client users .
NewDesktop Support Technician, Senior LCG, Inc.Desktop Support Technician, SeniorMaryland, MD$60,000–$70,000This position requires strong technical depth, excellent communication skills, and the ability to support a diverse user population—ranging from everyday office staff to senior leadership—while maintaining high customer satisfaction and meeting service level objectives. Job Summary: We are seeking a highly skilled and customer-focused Desktop Support Technician, Senior to provide advanced end-user deskside and remote support for a dynamic enterprise environment supporting Client users .
Deputy Project Manager/Desktop Technician Manager/Queue Manager Ardent Management ConsultingDeputy Project Manager/Desktop Technician Manager/Queue ManagerRockville, MDPosition Description: Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our dynamic team. Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Managerto join our team.
NewDESKTOP SUPPORT Integrated Resources, IncDESKTOP SUPPORTRockville, MarylandFull timeDesktop SupportFull-timeCompany DescriptionIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. Microsoft Server 2008 and 2012.Microsoft Hyper-V.Windows 7, 8.Symantec Backup Exec 2014.Windows Deployment Services or other disk imaging solution.
Desktop Deployment Technician and Asset Manager St. Mary's College of MarylandDesktop Deployment Technician and Asset ManagerMDMary's College of Maryland, the National Public Honors College, is located in Historic St. Mary's City, 70 miles southeast of Washington, D.C. St. Mary's College is one of the nation's best public liberal arts colleges - ranked near the top in U.S. News & World Report and a Best Value for in-state and out-of-state students. This mid-level position is responsible for the imaging, deployment, maintenance, and decommissioning of computer systems, as well as overseeing the IT asset inventory to ensure accurate tracking, compliance, and optimal allocation of resources.
NewDesktop Imaging Technician JCS Solutions LLCDesktop Imaging TechnicianJoint Base Andrews, MDFull timeApply physical asset tags to incoming IT equipment and accurately record serial numbers, MAC addresses, and assignment details in the IT Asset Management (ITAM) database. What you will do: Execute mass deployments of Windows and macOS operating systems using enterprise imaging tools such as SCCM, MDT, Autopilot, or similar solutions.
Desktop Technician CyberLinx SolutionsDesktop TechnicianFort Meade, MarylandTechnician will provided front-line technical support, installing, configuring, and maintaining PC hardware, software, and peripherals to ensure optimal workstation performance. CyberLinx Solutions, LLC is seeking a strong Desktop Technician with proven ability to multi-task and to prioritize rapidly changing task assignments.
NewL2 Desktop Support Engineer Tata Consultancy Services LtdL2 Desktop Support EngineerGlenburnie, MD$55,000–$65,000 / yearResponsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services).
IT Support Technician I, II, and III (AV Support) Community College of Baltimore CountyIT Support Technician I, II, and III (AV Support)Catonsville, MD$46,596–$91,343 / yearIT Support Technician III: $56,368-$93,170: The purpose of this class is to provide a high level of helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. IT Support Technician III: Associates Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment.
Desktop Support Analyst StepStone Group IncDesktop Support AnalystBaltimore, MD$51,000–$55,500 / yearWe are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world's investors. Core Competencies: Working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server and Entra ID.
Audio-Visual and Conferencing Support Technician Job 1392 DLH Holdings Corp.Audio-Visual and Conferencing Support Technician Job 1392Bethesda, MD$75,000–$80,000 / yearSupported systems include Microsoft Teams Room (MTR) solutions and integrated AV environments consisting of displays, Logitech Rallybar (or equivalent), touch panels, cameras, ceiling-mounted microphones and speakers, AV bridges, codecs/switchers, digital sound processors, amplifiers, and associated rack-mounted equipment. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more.
Audio-Visual and Conferencing Support Technician (Job 1392) DLHAudio-Visual and Conferencing Support Technician (Job 1392)Bethesda, MarylandSupported systems include Microsoft Teams Room (MTR) solutions and integrated AV environments consisting of displays, Logitech Rallybar (or equivalent), touch panels, cameras, ceiling-mounted microphones and speakers, AV bridges, codecs/switchers, digital sound processors, amplifiers, and associated rack-mounted equipment. Bachelor's degree in Computer Science or a related field and three (3) years of experience solving technical problems using analytical approaches/relevant professional experience; OR an Associate's degree in Computer Science or a related field and five (5) years of relevant professional experience; OR a High School diploma (or equivalent) and seven (7) years of relevant professional experience.
Principal Desktop Engineer T. Rowe PricePrincipal Desktop EngineerOwings Mills, MDFull timeBlending hands-on technical depth with execution-focused leadership, the Principal serves as both a strategic partner to Workplace Experience Technology leadership and the highest technical escalation point for complex endpoint challenges — ensuring that strategy is realized through rigorous engineering, operational excellence, and measurable platform performance. Deliver Major Programs and Projects: Oversee large‑scale desktop initiatives such as OS migrations, hardware refreshes, enterprise software deployments, and new platform rollouts, coordinating across Security, Networking, Cloud, and Service Desk teams.
Principal Desktop Engineering Lead T. Rowe Price Group IncPrincipal Desktop Engineering LeadOwings Mills, MD$159,000–$272,000 / yearBlending hands-on technical depth with execution-focused leadership, the Principal serves as both a strategic partner to Workplace Experience Technology leadership and the highest technical escalation point for complex endpoint challenges - ensuring that strategy is realized through rigorous engineering, operational excellence, and measurable platform performance. The Principal Desktop Engineering Lead is the senior engineering authority within the Workplace Experience Technology organization, accountable for translating End User Compute strategy into secure, stable, and high-performing endpoint and virtual workplace platforms.
Help Desk Support Technician DecisionPoint | CortekHelp Desk Support TechnicianBaltimore, Maryland$19–$21 / hourFull timeMinimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
IT Support Technician The Arc Montgomery CountyIT Support TechnicianMDUnder supervision of the IT Coordinator, the IT Support Technician is responsible for supporting the organization by managing IT assets, providing end user training and support, providing employee access to the organization's customized database and support virtual activities. Bachelor's degree plus three years of relevant professional experience OR Associate degree plus five years of relevant professional experience OR high school diploma or GED equivalency plus seven years of relevant professional experience.
NIH Desktop Engineer MacOS (Level I) Key Concepts KnowledgebaseNIH Desktop Engineer MacOS (Level I)Bethesda, MarylandConfigure and install various IT hardware and application systems such as desktops, routers, servers, switches, Wi-Fi antennas, Network security devices, Access control system any other application once given the necessary procedures and authorization. Must have excellent analytical skills in troubleshooting IT hardware installation, application setup, and maintenance, testing capabilities, problem identification, and/or resolution.
NIH Desktop Engineer (Level I) Key Concepts KnowledgebaseNIH Desktop Engineer (Level I)Bethesda, MarylandConfigure and install various IT hardware and application systems such as desktops, routers, servers, switches, Wi-Fi antennas, Network security devices, Access control system any other application once given the necessary procedures and authorization. The successful candidate will work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner.
End User Support Technician Tier 3 Doyon Properties IncEnd User Support Technician Tier 3Gaithersburg, MDHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
IT Support Technician DanckerIT Support TechnicianCapitol Heights, MDThe difference you'll make: dancker is seeking a customer-focused and technically skilled IT Support Technician to support employees across the organization by ensuring reliable day-to-day technology operations. As dancker continues to grow and modernize, we are investing in scalable technology solutions, strong infrastructure, and exceptional support experiences that empower our teams to do their best work every day.
Help Desk / Field Support Technician CyberLinx SolutionsHelp Desk / Field Support TechnicianAnnapolis Junction, MarylandThis role is responsible for troubleshooting hardware, software, and connectivity issues, supporting desktop environments, and ensuring timely resolution of service requests. CyberLinx Solutions is seeking a customer-focused Help Desk / Field Support Technician to provide first level technical support and onsite assistance for end users.
End-User Support & Field Services Technician CyberLinx SolutionsEnd-User Support & Field Services TechnicianLeonardtown, MarylandCyberLinx Solutions is seeking a customer-focused End-User Support & Field Services Technician to provide hands on technical support to internal users and/or client sites. This role is responsible for troubleshooting hardware, software, and connectivity issues, supporting end-user devices, and delivering excellent on-site and remote service.
NewPC Support Technician III Integrated Resources, IncPC Support Technician IIIMarylandContractorDiagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.• Tech will support MAC as well as Windows environments• High School Diploma with 5 to 7 years' experience• Provides basic troubleshooting assistance and ticket resolution for personal computer users.•
End User Support Technician Tier 2 Doyon Properties IncEnd User Support Technician Tier 2Gaithersburg, MDHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
System Support Specialist (Electrical/ Mechanical Technician) News CorpSystem Support Specialist (Electrical/ Mechanical Technician)Silver Spring, MD$70,000–$85,000 / yearBeginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
End User Support Technician Tier 3 designDATAEnd User Support Technician Tier 3Gaithersburg, MarylandFull timeHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor’s legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
IT Support Technician - Helpdesk H&HIT Support Technician - HelpdeskAnnapolis, MDStrong communication, organizational, and customer service skills, with the ability to manage multiple priorities and explain technical concepts to users of varying technical abilities. Experience supporting technology within a civil engineering, architecture, construction, or other professional services environment, including Autodesk AutoCAD, Civil 3D, Bentley, or similar engineering applications.
End User Support Technician Tier 2 designDATAEnd User Support Technician Tier 2Gaithersburg, MarylandFull timeHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor’s legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
IT Service Desk Support Technician CECIL COLLEGEIT Service Desk Support TechnicianMDGeneral Benefits: Cecil College offers part-time employees a wide range of benefits, including accrual of sick and safe leave (1 hour of sick and safe leave accrued for every 30 hours worked); opportunity to open a voluntary retirement account with TIAA or Fidelity; employee paid short term disability based on eligibility guidelines; access to the Fitness Center and library and tuition waiver based on eligibility guidelines. WORK ENVIRONMENT: Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving.
NewIT Service Desk Support Technician Cecil CollegeIT Service Desk Support TechnicianNorth East, MDCecil College offers part-time employees a wide range of benefits, including accrual of sick and safe leave (1 hour of sick and safe leave accrued for every 30 hours worked); opportunity to open a voluntary retirement account with TIAA or Fidelity; employee paid short term disability based on eligibility guidelines; access to the Fitness Center and library and tuition waiver based on eligibility guidelines. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving.
Information Technology Support Technician (2 positions) St. Mary's College of MarylandInformation Technology Support Technician (2 positions)MD$55,000–$62,000 / yearMary's College of Maryland, the National Public Honors College, is located in Historic St. Mary's City, 70 miles southeast of Washington, D.C. St. Mary's College is one of the nation's best public liberal arts colleges - ranked near the top in U.S. News & World Report and a Best Value for in-state and out-of-state students. Non-sectarian since its founding, the college with its scenic waterfront campus is primarily undergraduate and residential, with a diverse coeducational student body numbering approximately 1600.
Desktop Systems Engineer DAn SolutionsDesktop Systems EngineerAnnapolis Junction, MDFull timeDerive lower-level requirements from higher-level allocated requirements that describe in detail the functions that a system component must fulfill, and ensure these requirements are complete, correct, unique, unambiguous, realizable, and verifiable. • Develop derived requirements for Information Assurance Services (Confidentiality, Integrity, Non repudiation, and Availability); Basic Information Assurance Mechanisms; and Security Mechanism Technology.
Information Technology Support Technician Wor-Wic Community College IncInformation Technology Support TechnicianSalisbury, MD$28–$34.33 / hourThe SECUs definition of immediate family member, which includes the employees parents, spouse, natural, step, adopted and foster children, grandparents, grandchildren, brothers, sisters, brothers-in-law, sisters-in-law, parents of spouse, sons-in-law, daughters-in-law, aunts and uncles, and nieces and nephews, is used in the implementation of this policy. Part-time support staff members earn annual leave at a rate of 3.8 percent of the total hours worked per pay period during their first through fourth years of employment, 5.75 percent of total hours worked per pay period during the fifth through ninth years, and 7.7 percent of the total hours worked per pay period in 10th and subsequent years.
IT Support Technician**MARYLAND/HURLOCK** Amick Farms LLCIT Support Technician**MARYLAND/HURLOCK**MDCommunicate with Production and Maintenance Management. Poultry IT Manufacturing systems and equipment.
IT Support Technician**MARYLAND/HURLOCK** Amick Farms, LLC RegIT Support Technician**MARYLAND/HURLOCK**Hurlock, MDPart timeCommunicate with Production and Maintenance Management. Poultry IT Manufacturing systems and equipment.
Field Support Practitioner - Baltimore, MD Accenture PlcField Support Practitioner - Baltimore, MDBaltimore, MDKey Responsibilities: The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
NewField Support Specialist Kennedy Krieger Institute IncField Support SpecialistBaltimore, MDCollaborates with the Helpdesk to respond to and resolve end-user service requests, including but not limited to, LAN connectivity issues; network printer configurations; intranet/internet access problems; memory upgrades; performing software installations, upgrades, and configurations; network device and peripheral installations, upgrades, and configurations; troubleshooting and replacement of motherboards, memory, hard drives, sound cards and other components; activation of network drops; and assisting with departmental moves.2. This role is responsible for troubleshooting and incident resolution, supporting system upgrades and rollouts, coordinating with IS teams to diagnose network issues, managing IS assets and hardware lifecycles, and responding promptly to Helpdesk requests related to business applications and system issues.
PC Maintenance Technician II University of Maryland Baltimore Washington Medical CenterPC Maintenance Technician IITowson, MD$27.44–$38.41 / hourTroubleshoots simple to complex issues and assists customers with various systems issues including Microsoft, PC/Laptop/desk & mobile phones, printer, software, peripherals, and network connectivity issues with general direction. Assists with installation or relocation of computer equipment, such as PC's, thin client's, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures, technical, operating and assembling manuals.
NewField Engineer L2 – Deskside / Smart Hands Support PTY TECH, LLCField Engineer L2 – Deskside / Smart Hands SupportHavre de Grace, MD$38In this hands-on role, you are the face of IT at site-resolving end-user hardware and software issues, supporting networking equipment, servers, and printers, and acting as the local eyes and hands for remote engineering teams. The ideal candidate has 2–5 years of onsite technical support experience, works well independently, communicates clearly with both end users and remote teams, and takes ownership of getting problems fully resolved.
Help Desk Tier II Technician (Secret Cleared) ConnsciHelp Desk Tier II Technician (Secret Cleared)Bethesda, MDFull timeAreas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting. By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency.
NewImaging & Deployment Technician Sunrise Systems IncImaging & Deployment TechnicianAnnapolis, MDSkill Matrix: Skill Required / Desired Amount of Experience Prior experience supporting hardware refresh or large-scale PC deployment projects Required 3 Years Experience deploying and configuring Dell laptops and desktop/all-in-one hardware Required 3 Years Experience with Windows 10/11 operating system installation, configuration, and troubleshooting Required 3 Years Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions Required 3 Years Experience with basic network connectivity setup (domain joining, VPN, network drives, printers) Required 3 Years Experience installing and configuring software packages and applications in a Windows environment Required 3 Years Experience with hardware swap procedures: disconnecting peripherals, replacing units, and reconnecting in an office setting Required 3 Years Experience troubleshooting and resolving hardware issues (boot issues, peripheral connectivity, driver problems, etc.) Required 3 Years Experience working w/end users in a customer-service oriented deployment environment, communicating technical concepts to non technical end users Required 3 Years Valid driver's license and clean driving record (required for county vehicle operation) Required Physical ability to lift and transport equipment (up to 50 lbs.) and work in varied office environments Required Strong documentation skills for asset tracking and project recordkeeping Required Experience with Dell-specific tools such as Dell Command | Deploy or Dell BIOS configuration utilities Highly desired Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments Highly desired CompTIA A+ certification or equivalent technical certification Desired Experience working in a government, public sector, or enterprise IT environment Desired Experience with with Active Directory for user account and machine management Desired Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy) Desired Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments Desired Exceptional communication skills and professional demeanor Required. In this role, the selected candidate will be based out of the client office, and will be responsible for imaging and deploying new Dell laptops and desktop PCs to county employees there as well as across multiple Client office locations.
RETAIL COMPUTER TECHNICIAN Micro CenterRETAIL COMPUTER TECHNICIANBaltimore, MD$18–$35 / hourFull timeYou’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies.