•Bachelors Degree in a related field is strongly preferred, or equivalent experience
•5+ years experience in Customer Operations function
•3+ years in managing and leading teams in a production environment
•Excellent analytical, organizational and time management skills
•Ability to achieve quality work under the pressure of deadlines
•Ability to manage a diverse range of projects simultaneously
•Effective performance management capabilities
Key Metrics.
•Return mail resolution SLA
•PUCT invoice delivery metric performance
•Monthly/quarterly controls and compliance attestations
•Invoice accuracy SLA
•Other performance/operation metrics as defined by the enterprise