p>Provide day-to-day support to staff regarding EHR, documentation, functionality and workflow processes Assist with implementation, maintenance, testing, and optimization of EHR systems and related software platforms Troubleshoot system issues and coordinate with software vendors or IT support teams as necessary Maintain working knowledge of all applications, workflows, and documentation systems utilized within CalAIM programming Support staff in proper use of electronic systems including care plans, authorizations, progress notes, assessments, encounter tracking, and reporting tools Participate in software upgrades, implementation of new workflows, and system testing activities. Generate and maintain reports related to program performance, staffing capacity, member engagement, service utilization, billing support, and compliance monitoring Assist leadership with preparation of quarterly reports, audits, implementation monitoring, and MCP reporting requirements Track key program metrics and identify documentation or workflow trends requiring corrective action Monitor staff documentation timeliness and follow up regarding missing or incomplete records Support quality assurance and continuous quality improvement initiatives through data analysis and reporting.