Director of Operations - Heavy Civil Construction GpacDirector of Operations - Heavy Civil ConstructionWaukesha, WI160000–225000The ideal candidate brings 10+ years of experience managing complex heavy civil projects and has a proven track record of leadership, strategic planning, and execution across multiple project teams. This is a senior leadership opportunity for someone who wants to shape operations, influence project delivery, and mentor high-performing teams within a growing heavy civil organization.
Restaurant Operations Manager Potawatomi Hotel & CasinoRestaurant Operations ManagerMilwaukee, WIResponsibilities include but are not limited to interviewing, hiring, and training direct report team members; scheduling and motivating direct report team members; planning, assigning, and directing work; appraising performance; coaching and disciplining direct report team members up to and including termination; addressing complaints; and resolving problems. *Work with the Senior Restaurant Operations Manager and venue management to develop, implement, and/or maintain effective strategies that improve operational efficiency and determine objectives for future growth by having a thorough understanding of each restaurant's operations and key performance indicators.
Director, Store Technology Operations & Deployment Burlington Stores IncDirector, Store Technology Operations & DeploymentWauwatosa, WI$135,000–$175,000 / yearThe Director leads a hybrid delivery model spanning internal teams, field providers, managed services partners, depot/logistics partners, and offshore resources, driving execution discipline, accountability, and continuous improvement in readiness, deployment quality, stability, and cost efficiency at scale. The Director, Store Technology Operations & Deployment leads field execution and store technology deployment across a large, distributed retail environment, ensuring technology is planned, deployed, validated, supported through hypercare, and transitioned into steady-state operations.
NewOperations Manager Regal Rexnord CorpOperations ManagerMilwaukee, WIThe Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Reporting to the Director, Plant Manager, The Operations Manager is responsible for leading manufacturing operations within a fast-paced production environment, ensuring achievement of Safety, Quality, Delivery, Cost, and Productivity (SQDCP) objectives.
Senior Manager Surety Operations West Bend Insurance CompanySenior Manager Surety OperationsWest Bend, WI$123,659–$154,574 / yearWest Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
Director Of Operations - Expat (Asia Or Mexico) Milwaukee ToolDirector Of Operations - Expat (Asia Or Mexico)Milwaukee, WIThis role will start in Milwaukee, Wisconsin, for the first six months and transition to an expatriate assignment in Asia or Mexico, where you will lead initiatives that align with our global expansion and operational strategies. You will drive operational excellence, implement world-class manufacturing strategies, and build high-performing teams that support Milwaukee Tool's ambitious growth.
Director of Manufacturing Operations - Expat (Asia or Mexico) Milwaukee ToolDirector of Manufacturing Operations - Expat (Asia or Mexico)Milwaukee, MontanaThis role will start in Milwaukee, Wisconsin, for the first six months and transition to an expatriate assignment in PRC or Mexico, where you will lead initiatives that align with our global expansion and operational strategies. You will drive operational excellence, implement world-class manufacturing strategies, and build high-performing teams that support Milwaukee Tool's ambitious growth.
NewDirector of Operations SoloPoint Solutions, Inc.Director of OperationsHartland, WIBachelor's degree in manufacturing, Engineering, Operations Management, Business, or related field or equivalent leadership experience . Develop production strategies, establish priorities, and optimize resources across departments including fabrication, assembly, testing, and shipping.
Logistics Operations Supervisor - 2nd Shift Krones, INC.Logistics Operations Supervisor - 2nd ShiftWIJOB PURPOSE or JOB SUMMARY: The Logistics Operations Supervisor - Second Shift is responsible for leading daily warehouse and logistics operations during the assigned shift, including shipping, receiving, inventory control, and Team performance. This role supports the Logistics Operations Manager by ensuring safe, compliant, and efficient execution of all activities, while driving service improvements and cost control initiatives.
Director of Operations & Supply Chain Charter Manufacturing Company, IncDirector of Operations & Supply ChainMequon, WI$168,900–$211,100 / yearFull timeAs a key member of the Casting Business Unit Leadership Team reporting directly to the Business Unit President, the Director of Operations & Supply Chain will play a critical role in shaping the future of the organization by driving operational excellence, accelerating performance, and building the capabilities required for long-term competitive advantage. The Director of Operations & Supply Chain will lead the organization's Operational Excellence transformation through Lean Enterprise and Toyota Production System (TPS) principles, advancing world-class operating capabilities, strengthening leadership talent, and driving the adoption of innovative technologies and processes.
Environment, Health and Safety (EHS) Manager - Data Center Operations (Onsite) Oracle CorpEnvironment, Health and Safety (EHS) Manager - Data Center Operations (Onsite)WI$87,000–$178,100 / yearKey focus areas include electrical safety (LOTO, Arc Flash), contractor safety, high-risk work controls, material handling, indoor environmental quality, and heat stress management in large-scale data center environments. This position is responsible for translating global EHS programs into effective site-level execution, driving accountability, coaching field teams, and ensuring operational risks are proactively identified and mitigated.
Director of Operations - Industrial Electrical - Michels Power, Inc. Michels CorporationDirector of Operations - Industrial Electrical - Michels Power, Inc.Milwaukee, WisconsinMichels Power, Inc. is one of the nation’s largest and most respected electrical power contractors, executing complex projects across heavy industrial electrical construction, inside wiring, substations, transmission, renewable energy, and emergency restoration. This role partners closely with the Vice President and executive leadership team to establish strategic goals, direct regional teams in execution, and oversee day-to-day operations.
Director Of Operations - Industrial Electrical - Michels Power, Inc. Michels CorporationDirector Of Operations - Industrial Electrical - Michels Power, Inc.Milwaukee, WIMichels Power, Inc. is one of the nation's largest and most respected electrical power contractors, executing complex projects across heavy industrial electrical construction, inside wiring, substations, transmission, renewable energy, and emergency restoration. This role partners closely with the Vice President and executive leadership team to establish strategic goals, direct regional teams in execution, and oversee day-to-day operations.
Life, Annuity & Group Benefits Operations Consultant - Sr. Manager PricewaterhouseCoopers LLPLife, Annuity & Group Benefits Operations Consultant - Sr. ManagerMilwaukee, WI$124,000–$280,000 / yearBachelor's Degree in Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research preferred. A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages.
Provider Clinical Operations Consultant, Manager PricewaterhouseCoopers LLPProvider Clinical Operations Consultant, ManagerMilwaukee, WI$99,000–$232,000 / yearPreference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Government/Public Policy, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Risk Management/Insurance. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Sales Data Operations Manager KORE1 TechnologiesSales Data Operations ManagerMilwaukee, WI$130,000–$145,000 / yearWe are seeking a highly disciplined and strategic Sales Data Operations Manager to lead the sourcing, validation, and enrichment of sales and asset data supporting U.S. and Canadian retail distribution. This is a player/coach leadership role — setting direction while remaining hands-on in managing critical processes, vendor relationships, reconciliation controls, and advanced data analysis.
Director of Operations - PHP/IOP Rogers Memorial HospitalDirector of Operations - PHP/IOPOconomowoc, WIThe Director of Operations is responsible for securing and managing local professional and material contract relations, achieving program financial objectives, hiring, supervising and coaching client staff, regulatory compliance, quality assurance, performance improvement, development of new business opportunities, customer service, and general supervision of day-to-day operations. Meet regularly with marketing staff to target efforts in the immediate local market to identify potential new referral contacts, maintain regular contact with referral sources, share business leads and assist with service recovery as needed.
Head of Operations Fusion RecruitersHead of OperationsWauwatosa, WIWere excited to support a company recognized for its entrepreneurial, growth-oriented culture and commitment to innovation in their search for a strategic and execution-focused Head of Operations to join their onsite team in Wauwatosa, WI . Youll report directly to the CEO and lead a team of managers and cross-functional groups, with the opportunity to shape systems, processes, and strategy that directly impact company growth and performance .
Operations Leadership Development Program (LDP) - Emerging Leader ProAmpacOperations Leadership Development Program (LDP) - Emerging LeaderHartford, WIFull timeThe Operations Leadership Development Program – Emerging Leader supports the converting production departments in helping to lead and direct engineering and continuous improvement projects involving production teams and employees in all manufacturing plant departments; may plan and assign work, ensure quality production and maximum efficiencies, enforce policy and procedures, recommend and implement improvements in production methods, participate in team activities. Leading Others - Is good at establishing clear directions; sets stretch objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
Supervisor - Sales Operations Kohler EnergySupervisor - Sales OperationsKohler, WisconsinRehlko Power Systems is seeking a results driven and customer focused Sales Operations Supervisor to lead a dynamic team of multi-level associates responsible for order management, shipment planning and execution, billing, and post-sale support. Partner closely with Sales, Operations, Finance, and Warehouse, and Distributor Leadership teams to resolve issues, align priorities, and support strategic business initiatives.
Operations Project Leader Milwaukee ToolOperations Project LeaderMilwaukee, MontanaYou will be utilizing your technical skills and project management ability to support new product development (NPD) launches, manufacturing support initiatives, risk mitigation efforts and strategic transfer execution. As an Operations Project Leader within the Strategic Operations team, your primary focus would be to the support of Milwaukee's Hand Tools Storage, PPE, Core and Layout products.
Director of Operations Program Management Clarios Global LPDirector of Operations Program ManagementMilwaukee, WIThis role partners directly with Operations, Engineering, Supply Chain, Commercial, Finance, Quality, and HR to execute complex, high-impact product, process, and strategic programs across multiple sites and regions. Oversee end-to-end execution of large-scale, cross-functional operations programs (i.e., product/process changes, new product introductions, cost reduction initiatives, strategic network moves, and digital transformations).
Operations Quality Engineer Rockwell Automation IncOperations Quality EngineerMequon, WIBehind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. The Quality Engineer plays a critical role in driving product excellence across Low Voltage Drives and Printed Circuit Board manufacturing operations.
Customer Operations Manager (40368) HertzCustomer Operations Manager (40368)Milwaukee, Wisconsin$50,000The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.
NewDirector of Operations Program Management ClariosDirector of Operations Program ManagementMilwaukee, WIThis role partners directly with Operations, Engineering, Supply Chain, Commercial, Finance, Quality, and HR to execute complex, high-impact product, process, and strategic programs across multiple sites and regions. Oversee end-to-end execution of large-scale, cross-functional operations programs (i.e., product/process changes, new product introductions, cost reduction initiatives, strategic network moves, and digital transformations).
Weekend Operations Supervisor Manpower EngineeringWeekend Operations SupervisorMilwaukee, WI$80,000–$85,000 / yearFull timeem>ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2026 ManpowerGroup was named one of the World's Most Ethical Companies for the 17th year - all confirming our position as the brand of choice for in-demand talent . .
NewDirector WCSC & Operations Molson Coors Beverage CoDirector WCSC & OperationsMilwaukee, WI$149,400–$196,100 / yearJob Posting Total Rewards Offerings: $149,400.00 - $196,100.00 (posting salary range) + 25% target short term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days). This role plays a critical part in advancing Manufacturing Excellence through WCSC capability building, strategy deployment, and change management initiatives while developing future leadership capability for the organization.
Vice President of Distribution Operations UlineVice President of Distribution OperationsMilwaukee, WIAs Vice President of Distribution Operations at Uline, you'll oversee 29+ million square-feet of warehouse space to improve operations for a growing North American company. Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
DC Operations Manager (Weekend Night Shift) Burlington Stores IncDC Operations Manager (Weekend Night Shift)Wauwatosa, WI$65,000–$80,000 / yearAs an integral part of Burlington's Distribution & Supply Chain Leadership team you will have responsibility for driving operational efficiencies and leading Area Managers in one or more of the following departments: Inbound Operations, Put to Light, Ticketing, Quality Control, or Outbound Operations. You'll be a key player in our supply chain operation, ensuring all DC operations run smoothly so we can ensure merchandise is being received, processed, stored, packed and shipped properly to help us achieve our mission to get the right products to the right stores at the right time.
Commercial Operations Analyst II Regal Rexnord CorpCommercial Operations Analyst IIMilwaukee, WI$81,900–$92,900 / yearThe Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, the geographic market of that location, candidate's skill set, level of experience, education and internal peer compensation comparisons among other potential factors.
NewSales Operations Specialist - Temporary 2 Month Assignment Enerpac Tool GroupSales Operations Specialist - Temporary 2 Month AssignmentMilwaukee, WIFull timeWith direct assignment to distributor accounts within the assigned region, the Sales Operations Specialist is a core member of the channel and regional field sales team and will work collaboratively with our distribution partners, field sales members, channel leaders, and operations team. Enerpac Tool Group's businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world.
NewSales Operations Specialist Enerpac Tool GroupSales Operations SpecialistMilwaukee, WIFull timeWith direct assignment to distributor accounts within the assigned region, the Sales Operations Specialist is a core member of the channel and regional field sales team and will work collaboratively with our distribution partners, field sales members, channel leaders, and operations team. Enerpac Tool Group's businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world.
Supervisor - Sales Operations RehlkoSupervisor - Sales OperationsKohler, WisconsinRehlko Power Systems is seeking a results driven and customer focused Sales Operations Supervisor to lead a dynamic team of multi-level associates responsible for order management, shipment planning and execution, billing, and post-sale support. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers.
Divisional Vice President of Clinical Operations JEA Senior Living LLCDivisional Vice President of Clinical OperationsMilwaukee, WIPurpose: The Vice President of Clinical Operations provides strategic and operational clinical leadership across all senior living communities within an assigned division, spanning assisted living, memory care, and independent living services. You'll partner with a divisional leadership team spanning Sales, Operations, Clinical, Dining, Resident Experience, and Environmental Services, collaborating across every discipline to deliver a coordinated, exceptional experience for residents and their families.
Senior Sales Data Operations Analyst KORE1 TechnologiesSenior Sales Data Operations AnalystMilwaukee, WI$90,000–$130,000 / yearWe are seeking a highly analytical and detail-oriented Senior Sales Data Operations Analyst to support the integrity, accuracy, and strategic value of sales and asset data across U.S. and Canadian retail businesses. Manage day-to-day engagement with external sales data providers (e.g., SS&C SalesConnect, Broadridge), including monitoring data delivery, validating configurations, and maintaining business rules.
Sales & Operations Planning Specialist VivesciaSales & Operations Planning SpecialistMilwaukee, WIProficient computer skills including Word, Excel and PowerPoint; Advanced Excel skills (including pivot tables and VBA Programming) are required along with excellent written and oral communication and interpersonal skills. He/She will set monthly decision-making processes to balance demand and supply, to integrate demand planning, financial planning and operational planning, and to link high level strategic plans with day-to-day operations.
Vice President Of Distribution Operations Uline, Inc.Vice President Of Distribution OperationsMilwaukee, WIAs Vice President of Distribution Operations at Uline, you'll oversee 29+ million square-feet of warehouse space to improve operations for a growing North American company. Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Supervisor, Operations Rheem Manufacturing CompanySupervisor, OperationsWest Allis, WIWith over 100 years of trusted service, Design Air has built a strong network across Wisconsin, Illinois, and Michigan, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors. The Supervisor, Operations oversees warehouse operations at a company location working closely with the Branch Manager, which includes receiving, stocking, and shipping as well as directly managing the warehouse team while ensuring a safe and efficient warehouse.
Operations Service Manager Burlington Stores IncOperations Service ManagerWauwatosa, WI$23.75–$31.65 / hourYou'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
Operations Service Manager - New Store Burlington Stores IncOperations Service Manager - New StoreWauwatosa, WI$24.85–$33.10 / hourIf you are interested in growing your retail management career with one of the largest and fastest growing off-price retailers in the nation, join the Burlington Stores team as a Store Manager! As a Store Manager, you'll be responsible for successfully managing all store operations tasks to maximize sales results while bringing "Our Burlington" values to life in your store.
Hospital Operations Supervisor National Veterinary AssociatesHospital Operations SupervisorOconomowoc, WINVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NewSr. Product Manager, Operations Platforms National Business FurnitureSr. Product Manager, Operations PlatformsMilwaukee, WisconsinProgram Manager, Operations Platforms will lead the end-to-end strategy and product management of all digital platforms across the NBF Operations ecosystem, owning key platforms like Order Management Systems (OMS), Warehouse Management Systems (WMS), Supplier integration (SPS Commerce), and Inventory Planning Systems (StockIQ). This role is critical to NBF’s operating strategy, as this individual will be responsible for defining our long-term operations system transformation roadmap, building out future state business requirements, and enabling business growth by advancing automation across critical functions.
Warehouse & Shipping Operations Manager Charter ManufacturingWarehouse & Shipping Operations ManagerSaukville, WisconsinEnsure product quality is maintained and scrap is minimized while continually working on eliminating material handling issues that affect the customer’s product. Provide collaborative support to other Charter Steel businesses on safety, quality, receiving, coil storage, inventory accuracy, and shipping practices.
Director - Advanced Manufacturing Operations Engineering GeneracDirector - Advanced Manufacturing Operations EngineeringWaukesha, WisconsinDrive an Operations Strategic Footprint Roadmap development process that aligns with business long range planning; Ensure each manufacturing facility has a 5-year roadmap developed that aligns with all other operational disciplines to achieve the best leverage of the asset and systems within; Develop and implement operating methodologies and procedures designed to maximize floor space utilization, asset uptime and utilization, eliminate waste, and operation cost reductions; Research and evaluate new technologies and breakthrough processes to accelerate competitive advantages while meeting business requirements; Lead operational strategy and execution by aligning daily activities with company goals, improving productivity, and managing operational budgets. In addition, this leader will be accountable for the management of the Enterprise Real Estate portfolio and administer oversight on real estate acquisition, divestiture, lease creation and extensions, lease administration, and overall portfolio strategy development.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureWI$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Manager Technical Operations RAYUS Radiology IncManager Technical OperationsMilwaukee, WIAs a Manager, Technical Operations, you will be responsible for managing the technical operations of multiple centers, which includes planning, team member management, budget management, maintaining relationships with referring groups, and on-going customer service functions. Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions.
Senior Auditor - Operations U.S. BancorpSenior Auditor - OperationsMilwaukee, WI$92,820–$109,200 / yearThe ideal candidate is expected to be familiar with banking products and banking operations, particularly those covering wealth management, investment services, trust products, consumer and business banking, payment services, branch operations, electronic payments, print, cash and check services, call center and digital platform activities. The CAS Senior Auditor is expected to understand risk and risk management techniques, identify and analyze business processes, key risks and critical controls, and evaluate control design adequacy; perform or supervise control testing; and document work performed in conformance with internal audit policies and procedures.
Director of Operations GpacDirector of OperationsMilwaukee, WI165000–200000Director of Operations, VP Operations, Dairy Manufacturing, Food Manufacturing, Executive Leadership, Continuous Improvement, Culture Development, Team Building, Operational Excellence, Leadership Development, Strategic Planning, Manufacturing Leadership, Wisconsin Manufacturing Jobs, Dairy Operations, Executive Operations Leadership, Organizational Development, Senior Leadership Team. This is a unique opportunity for an accomplished operations leader who enjoys building organizations, developing leadership talent, creating accountability, and helping guide long-term business growth.
NewSales Operations Specialist Enerpac Tool Group CorpSales Operations SpecialistMilwaukee, WIWith direct assignment to distributor accounts within the assigned region, the Sales Operations Specialist is a core member of the channel and regional field sales team and will work collaboratively with our distribution partners, field sales members, channel leaders, and operations team. Enerpac Tool Group's businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world.
Operations Manager Komax Holding AGOperations ManagerBrookfield, WIAs a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. Manage the activities of Safety, Quality, Production and Procurement to provide exceptionally high levels of customer satisfaction; manage in an efficient and cost-effective manner consistent with customer needs and demands.