Responds to questions related to RMA repair efforts both internally and externally + Manages Service WIP backlog to ensure lead-times and customer expectations are met, including acting as an advisor to Supervisor teams on prioritization and capacity discussions + Provides the estimated resolution dates to the Service Supervisors for delayed RMAs + Coordinates with supporting departments and service teams to meet escalation objectives, customer asks, and internal department requests + Provides input to management; schedules and/or interfaces with, Sales, Service Supervisors, Service Operations Managers, and Technical Support groups + Responsible for daily operations reporting and drives service planning meetings + Works to resolve resource shortages, material shortages, backlogs, and other potential schedule interruptions. Requests and coordinates support department assistance to ensure RMAs are completed according to customer required Turn-Around Times + Develops and implements the company's production control functions including any of the following activities: RMA planning/coordination, work-in-process tracking, and throughput performance reporting + Resolves administrative errors that prevent the closure and shipment of RMAs in a timely manner + Continuous improvement of service processes, inventory management (accuracy), warehouse tools/systems enhancement and efficiency of the workforce + Represents the service process during internal and external audits, including ISO recertifications + May be required to lead projects that contribute to lead time improvement or service process improvements + Other duties as assigned **WORK ENVIRONMENT:** + This position is an in-person role and based in the Vancouver, WA office (no hybrid or remote).